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destination2.co.uk Reviews

4.8 Rating 3,609 Reviews

95 %

of reviewers recommend destination2.co.uk

Company Reviews

4.8

Based on 3,609 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 3rd January 2024

destination2.co.uk 5 star review on 2nd March 2023

destination2.co.uk 5 star review on 21st February 2023

destination2.co.uk 5 star review on 8th February 2023

destination2.co.uk 5 star review on 4th January 2023

destination2.co.uk 5 star review on 4th January 2023

destination2.co.uk 5 star review on 4th January 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have put a higher rate if it wasn’t for the fact that at the payment stage I was told Amex has a 2% charge. This put into question the pricing of the whole package. Amex on multiple destination, expensive trips is key as it provides by far the best insurance should there be an issue. This put into question using D2”

Posted 1 month ago

Hello David, thank you for your comments. We presume you searched your arrangements on our website and we do mention on it within our terms and conditions that we do not accept payment by AMEX. However, if this is your only or preferred method of payment, we ask that you kindly contact us to discuss and we would be happy to clarify the process before you commit.

Posted 1 month ago

“Destanation2 provided me the best price for my hotel in Dubai. Finn the sales rep was polite and helpful. My only disappointment was the lack of clarity of the half board package which was not explained and in my admission I did not ask as I assumed you could choose between half board and lunch. Back and forth with their customer service ended with no resolution even though I stated that all I required was an amendment due to this. I felt let down as there was NOTHING they offered to resolve this. I would advise anyone using Destination2 to go through what they have purchased with a fine tooth comb as the customer service team will not budge to help. We resolved the issue with the hotel but the stress caused by Destination2 was massive and upsetting they could not amend my booking or take my concerns on board.”

Posted 9 months ago

Waseem thank you for your review, we do feel that we should comment that it was shown no agreement was reached about the specific board basis you expected, and you admit assumption was made on your part about that. However, we do disagree that there was no resolution offered, the higher rate costs for the arrangements you wanted were provided but you declined. Unfortunately, since you had paid us a contract rate for the arrangements we booked, any change to a higher rate did require that payment if we were to amend with the supplier involved. We are pleased you otherwise sorted this directly.

Posted 9 months ago

“When booking you do not make it clear re the baggage allowance and costs plus the costs for transfers For such long haul holidays it should be all covered up front Regards”

Posted 1 year ago

“Ok until they sent out an email demanding payment that wasn't due”

Posted 1 year ago

“Hi not able to use the airline Id code for my holiday”

Posted 1 year ago

“The initial interactions to book our holiday was positive and our agent (David) dealt with our queries efficiently and telephoned us back as promised. We hit a hurdle with payment as our credit card was not accepted. After 4 days of telephoning our bank and Destination2, both of whom denied the issue lay with them, it transpired that Destination2 had applied a fraud check on our card preventing payment. After initially denying the block, David expressed his frustration requesting that we pay using another card, which we were not prepraed to do. We never received an acknowledgement or an apology that Destination2 had given us incorrect information and delayed our payment by applying a credit card block. When the card block was released by Destionation2, we made full payment which was straight-forward. However, after making payment in full Destination2 persisted in sending us e-mails stating payment was overdue. The company needs to review how fraud checks are implemented on customer cards and ensure staff have visibility that these have been applied.”

Posted 1 year ago

“Got a great price when booking but needed to change flights afterwards and got really stung badly with a very expensive price”

Posted 1 year ago

“Online easy to go through contact centres not great - twice asked for someone to call me back but no one did so I ended up booking the holiday online myself”

Posted 1 year ago

“Made the booking and got the confirmation the same day unfortunately Destination 2 made a mistake in the payment dates, it has been very difficult to resolve this issue.”

Posted 1 year ago

“Credit card wouldn't go through on line had to call me. Then voucher received incorrect destination on email and not full details on hotel voucher. Very poor attention to detail.”

Posted 1 year ago

“They booked all the items very quickly and provided booking reference numbers. I will find out when we go as unable to check the transfer bookings although they are probably OK as well since they appear to be with a company we have used before.”

Posted 1 year ago

“Shawna was very helpful and settled our concerns immediately. Having agreed staged payments from yesterday until 12th October I have now received an email saying payments are overdue and my order may be cancelled if not settled immediately.”

Posted 1 year ago

“We had a mistake on our booking form And tried to rectify it online Which was a pain It would have been nice be able to talk to someone to take the stress off the booking”

Posted 1 year ago

“I’ve booked 6 holidays via Destination2 and would love to have loyalty / points something to reward by bookings”

Posted 1 year ago

“Destination2 appear to have a wide range of destinations available at reasonably discounted prices there is something there for everyone. However I would advise to read all the small print before entering into any agreements and or paying out any deposits until tou are absolutely satisfied you understand all terms and conditions.”

Posted 1 year ago

“Spoke to advisor, as cheaper online booked myself. Then call from advisor next day unable to secure online, price increased. I would of been happy to of secured 1st time if explained properly and need to wait for confirmation when booking online. First time using .. i would think twice before using again”

Posted 1 year ago

“Cheap prices,easy to deal with,downside silly emails from staff not checking information before sending pointless emails not to mention saying it would cost a thousand pound to cancel when everyone knows cooling off periods 14 days only booked it a few days before”

Posted 1 year ago

“Following a link on trip advisor I booked the wrong hotel in Corfu! Destination2 wouldn’t let me change it although I noticed the error as soon as I received the email confirmation. Having said that I booked the Corfu Holiday Palace rather than Corfu Palace, the Holiday Palace was good value and I would happily return.”

Posted 1 year ago

“The rating I have given is for Destination 2 not the sales agent… After a disastrous experience with Destination 2 during covid we finally got around to using our credit note from 2 years ago. Finn helped book our trip to Corfu and she was such a pleasure to deal with. Very informative and helpful and made the effort to help as we are travelling with a 4 month old. I am not sure if I would use Destination 2 again but if I did I would definitely work with Finn!”

Posted 1 year ago

“As I have not yet experienced my booking with the company, I cannot yet comment.”

Posted 1 year ago

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destination2.co.uk is rated 4.8 based on 3,609 reviews