destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,053 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked holiday to Las Vegas , Paid Deposit of £198 with balance due in April 2023 . Emailed and phone call requesting £1400 for the flights the following day and then cancelled the holiday as this is not what i had agreed to. Refused deposit refund after 24 hours of paying it. Would never use them again.”

Helpful Report

Posted 2 years ago

Mr Mullady we are sorry that the airline you chose when booking online on our website has brought forward their ticket deadline which means that an additional amount needs collecting if you wish the ticket issued at the price quoted. It is your prerogative not to pay that but by doing so you accept that the next fare class may be higher. This is all covered in our booking terms and conditions that you accepted fully when making your booking online on our website and they form part of the contract between us. This does not entitle free cancelation if you decide to wait. The airline has probably taken this action due to seat demand and they want early committment from passengers for operational reasons over which we have no control. You are unfortunately subject to these terms as are we and we regret your misunderstanding about the conditions of the arrangements you clearly accepted.

Posted 2 years ago

“I used Destination2 for the first time on 24/10/22 and booked a holiday package with a travel agent on the phone. I went onto the Destination2 website a couple of hours later and found the exact same holiday package but £315 cheaper! This is a massive difference in price and so I emailed the travel agent directly but no response. I contacted customer services on 25/10/22 and they were not interested and refused to reimburse the difference. Understandably the discrepancy in price is astonishing and it's difficult to comprehend how this was allowed to occur. Destination2 state on their website that they price match with other travel agencies but first and foremost they should offer fair and correct prices to customers who contact them directly. I feel ripped off by this company”

Helpful Report

Posted 2 years ago

Hello Miss Kahlon, we are sorry that after agreeing to the holiday price you have cause to give such review. You will note that if booking on our website, the price is not guaranteed but has to be checked against live availability. Your consultant would have given you the best price at the time you booked based upon that live availability. In addition if suppliers feed through to our website offers at any point including after a few hours, we have no control over these and their pricing which may be favourable to attract more business. We regret that this means you feel ripped off but we simply would not do such.

Posted 2 years ago

“Hi I wish to lodge a complaint for the poor service I received from the taxi company I booked for the transfer from the hotel to the airport. I was originally told that they would pick us up at 6.25 from the hotel. This was also confirmed via the company booking website and a WhatsApp message. This bear in mind is with a flight time of 10.50. However a few hours later I get another WhatsApp message to say the pick time has now changed to 4.50 - which was 6 hours before departure time!!! A totally ridiculous request given the airport is only 40 minutes away!. I phoned the UK office to inform them of my displeasure at the change of pick up time. Why was I subject to the whims and convenience of the taxi company and having to suffer waiting 5 hours at the airport just because it suits the taxi company. I informed the UK office that I will not be ready to be picked up at 4.50 and that I will be making my own way to the airport and more importantly I will be expecting to be compensated for the additional cost of making my own way to the airport. I also informed the call handler to cancel the pick up. Which the call handler said he would inform the taxi company to cancel the pick up. Despite this request I was rudely awaken at 4.50 by the pick up guy to say he is waiting to pick up. I told him to go away as I was making my own way to the airport. As a consequence of the sheer incompetence I am now out of pocket by 740 Turkish lira which is what I had paid for the transfer to the airport. I now need this to be compensated as I did not receive the service I paid for This issue has rather spoilt what was otherwise a very good and relaxing holiday. I have no qualms about the other aspects of the service provided by your company. Could you please look into this and I look forward to a very speedy resolution to this. You may want to refer to the UK office for phone call records of my conversation with them . I now look forward to your response. Kind regards Mr ismail mulla”

Helpful Report

Posted 2 years ago

Mr Mulla we are sorry to hear this but this is not the correct process to report a complaint. Please do approach the relevant team who will look into this with the supplier. We would comment that if you have a shared shuttle, you are required to be picked up in accordance with the local scheduling as this involves collecting other passengers from other locations and the service has to also accommodate their flight times. We regret if this was not appreciated when you chose that service type but it is one that you are unable to make such personal demands of for these reasons.

Posted 2 years ago

“Good value holidays,however the follow up customer service is appalling..Been trying to rectify an issue with flights and they are helpful .keep saying they would look into it and get back to us never do”

Helpful Report

Posted 2 years ago

Hello David we will ask for the relevant team dealing with this to contact you and apologise if your expectation of timescales to get back to you have not been managed better and has lead to this review. In situations involving third party and especially airline, sometimes the delay is unavoidable.

Posted 2 years ago

“I will never ever recommend for any of my friends. I don’t want no one been treated like I been. Yr represent was rude with me because my English is not good. Very disappointed”

Helpful Report

Posted 2 years ago

Ms Dantas we are very sorry to hear about your experience, we aim to treat all our customers with respect and suggest that there was no intention to be rude. We will however address this internally and apologise if this has impacted your impression of us.

Posted 2 years ago

“I was mislead by the initial agent I dealt with, long wait for a refund Gemma however has been incredible and couldn’t of been more helpful”

Helpful Report

Posted 2 years ago

Hello Karen, we are sorry to hear about the delay to your refund but pleased that Gemma has assisted you. Is the rating in this review reflecting a very poor service overall since it seems contradictory to your comment if Gemma has helped.

Posted 2 years ago

“I have previously written a review regarding the outstanding customer service. However, two weeks after booking the refund of £880 due to me still hasn't been processed. Really disappointed that a company I had initially thought to be outstanding has let me down so badly. The monies were taken from my credit card immediately so why can't a refund be immediate?”

Helpful Report

Posted 3 years ago

Kerry we are sorry if there is delay and will get this looked into for you since it should be a speedier process.

Posted 3 years ago

“Absolutely the biggest scammers in the travel industry, please be warned you will pay triple if you use them, they will book you for a cheap price once they get you to pay the deposit they send another invoice with a much larger amount. When you call to query it they then they start their scamming, saying you have to call customer services. When u call u cannot get through. Then they send you a new email with a huge amount and ask for payment so when you don’t pay you lose your deposit and holiday. Please tell all your friends and put it all over social media about this company they are all dishonest and under hand ✋ biggest thieves of innocent customers money that they had to work hard for please do not get scammed Save your money use a company that’s transparent and value your custom those were the good old days when peoples word was there bond, not at this place they are dangerous. This is a company I would never recommend to my worst enemy make all your friends be aware DO NOT USE DESTINATION 2, save yourself the headache and drama .rating for them is -minus 10.”

Helpful Report

Posted 3 years ago

Karen there are some serious accusations here and we are launching a full enquiry about this as you know in relation to the booking calls and agreed price. We do however emphasise that we are not scammers and will address your concerns in a business-like manner to determine what has happened which we are sure is simply misunderstanding on either side.

Posted 3 years ago

“The information about canceling the booking is misleading and confusing (in case if you are lucky to find it on company's website). I wouldn't use the company again and won't recommend it to anyone!”

Helpful Report

Posted 3 years ago

Andrew, we regret you found it necessary to place this review as you ticked to say you had read the terms and conditions which clearly show the cancellation policy before you proceeded to book. Had you been unable to find reference to this particular aspect and it was important to you, we would suggest that, whether with ourselves or any other agent, you seek further clarity before entering into the contract which has charges associated from the time of booking. We are sorry if you need to cancel but understand that our advisor has provided information about this and direction to the terms for your awareness.

Posted 3 years ago

“Booked a holiday yesterday at what seemed a great and affordable price. I did not see any information that extra charges would be added by the hotel such as service and taxes. When I received the full details it was clear that the price I paid did not include anything for extras. When I checked the same holiday on other websites it was clear how much the extras were. They amounted to over £500. This additional charge that would be made later by the hotel made the holiday I had chosen unaffordable for me. I therefore called customer service to cancel my holiday and was told that was possible if I put it in writing but would lose my £90 deposit, only paid less than 24 hrs ago. Surely there should be some grace period before a deposit is lost, but obviously not with Destination2. As I can no longer afford the holiday I had no alternative but to cancel. It will be the first and last time I consider a holiday with Destination2.”

Helpful Report

Posted 3 years ago

Mr Theobald our website does mention resort fees can apply as a general term and we sympathise if this was overlooked by you during the booking process. We will however look into the specifics of your destination and the property involved to clarify.

Posted 3 years ago

Mr Theobald, we now understand that you are receiving a refund since the booking was made with this option available to you. We are sorry that this was not made clear in your original review content. Nonetheless, we continue to check about the resort fees applying for the benefit of other customers.

Posted 3 years ago

“Would not recommend, my 13 year old booked a holiday in error she hadn't realised she had booked it as it said someone would ring us. although Destination2 has now taken the deposit and despite asking instantly to cancel it they have refused and won't return the money.”

Helpful Report

Posted 3 years ago

Mr Hart we are sorry that this was permitted by you since card details were provided for payment and lead name as yourself. Our website advises that the lead should be over 18 and as all data matched, the booking was made. Thereafter it is subject to the terms and conditions and these are also ticked to accept when booked. We regret that the deposit is lost if you wish to now cancel and that you post such a negative review of our service which has clearly only been provided as advised when the booking was requested.

Posted 3 years ago

“The screen we booked had offered breakfast and car park, but the confirmation has got only room offered. This is deceptive, booking.com don’t do that.”

Helpful Report

Posted 3 years ago

Dear Mr Ukwu, we only offer Room Only as a rate and not room and car park fee included, but the hotel facilities show that car parking is available at the resort. It also shows that a salon and casino are facilities there but any charge for these would be at the guest's cost, the same as the car park is at guests own costs. We are sorry that this has been misunderstood when selecting the room because our room type actual descriptions clearly do not show including the car parking.

Posted 3 years ago

“I’ve been waiting for 3 days for a question to be answered via email. No reply when I call”

Helpful Report

Posted 3 years ago

Mrs Paxton our auto-replies state 7 working days for enquiries received and having waited for 3 days, the department is still within that timescale. We are sorry if you have overlooked the auto-reply content and found it necessary to post such a negative review as a result. Our website advises the methods of contact and telephone number. The line is open 9-5. We can investigate why there is no reply when you call, assuming the correct number was used and would be happy to do so if you email in your telephone number and details of when the call was made.

Posted 3 years ago

“Horrible after sale customer care and takes no responsibility for their inefficient service and missold holidays! NOT RECOMMENDED!”

Helpful Report

Posted 3 years ago

We are sorry you find it necessary to post this review, we have dealt with your complaint and it would seem your personal expectation was not met in relation to the holiday, but this was not due to any misselling on our part as has been clarified.

Posted 3 years ago

“I have an urgent inquiry I cannot speak to anyone as my holiday now not within 30 days I am offered the “bot” but this is a non standard question”

Helpful Report

Posted 3 years ago

Dear Derek, we do not have a customer service policy which prevents speaking to customers who are not travelling inside 30 days. You can call, email or use the live chat facility to connect with the customer service team for any enquiry. Can we suggest that you at least do so since we do not see that you have. If you have contacted our sales team instead however, they may have other priorities to address and we appreciate your understanding of this.

Posted 3 years ago

“Terrible customer service. Still trying to resolve an issue with them - it’s like talking to a brick wall; computer says no. Don’t use them.”

Helpful Report

Posted 3 years ago

Miss Hendy since you booked online and chose the arrangements yourself, we would anticipate that customers ensure they meet requirements before proceeding. However, our team is now dealing with your multiple enquiries as quickly as possible and we would appreciate your understanding that they cannot always answer such without reverting to suppliers and the hotel which takes longer. They do appear to be dealing with this in the timeframe you should expect and will ensure you have full and accurate replies to inform your decision as soon as they are able.

Posted 3 years ago

“Dear destination 2 team, I have been disgusted by the treatment of your staff in regards to my hotel booking. My family and I are British and yet because of my husband and my children's surname being of Arabic descent, their nationality was continally questioned even after sending copies of our passports (which is highly unusual for an online booking). I have tried to cancel this booking but still no answer from customer service for 2 days. Please advise if this is your usual manner of prejudice? I look forward to getting my refund in FULL!”

Helpful Report

Posted 3 years ago

Dear Ms Browne, please be assured that we nor the hotel /hotel supplier are prejudiced. You made your booking online and our terms state that the beneficial rates are specifically for those reservations made through the UK market where guests are UK residents. This can often be overlooked and is therefore checked. It is the hotel that is asking for the information required and we are doing so to prevent any issues on your arrival. If the hotel believes guests do not live in the UK there will be an additional charge, which is normally a large increase we would not wish you to incur.

Posted 3 years ago

“I had never heard of Destination2 and booked hotel through them. Far too expensive compared to other websites made such a big mistake. No point helping small businesses after all. Didn’t get the best rates or the correct room. Expected 3 people to sleep on one large superior bed. Teenaged kids. Such a mis-sell.”

Helpful Report

Posted 3 years ago

Mr Khan, we can see that you selected the rooms yourself when making the booking online and had presumably researched the property before doing so. Our advisory for these clearly mentions 'Please be aware children sharing room with parents may have to share existing bedding' and it would be for your discretion if you proceed. We do not expect any customers to share unreasonably but the property search is guided by your entering numbers of adult/children plus children ages. The superior bedroom type is of king size and also has an extra bed so does accommodate 3. We obviously do not know if that is suitable for the gender mix of guests so would be reliant upon your making enquiries before booking to be sure it meets more specific personal requirements. However, we can certainly look at any amendment you now wish. Under the circumstances, we do not feel this is missold.

Posted 3 years ago

“Booked a hotel in Las Vegas while reading reviews and understood that hotel is actually a crap and pictures are fake. Decided to cancel it within first 10 minutes after booking was done. Receive reply only after few days saying that cancelation fee is 90£. Thank you destination2 for stealing my money.”

Helpful Report

Posted 3 years ago

Dear Mr Vasiljevs, we are surprised to hear this and do trust your comment is based upon fact rather than frustration. TripAdvisor reviews show it as a 4 star rated property with only 1,980 below average reviews out of 14,195. You also chose this yourself and when booking online on our website, ticked to accept the terms and conditions of booking which included cancellation fees. We have not stolen your money, it is committed to a supplier as these terms also advise. Furthermore, as per the booking terms, any description of the property is provided by that supplier. We are sorry if the property no longer meets your personal expectation, but the cancellation fee is beyond our control.

Posted 3 years ago

“I have booked 2 holidays this year with Destination2. The first was in February to the Maldives and then the recent one to Dubai in April. Both times we have arrived at the airport and Destination2 have not had us booked on the flights. We have had to wait right up until the check in closes to get our tickets issued which has been stressful and the last one to Dubai they were going to close the check in but the tickets came through!!! This is unacceptable and has been very stressful. We contacted the company both times, never had an apology nothing! If you want a stress free holiday I would not book with this company.”

Helpful Report

Posted 3 years ago

Mrs Elliott we are sorry to learn that you had such unfortunate experiences, on both occasions we had booked the flights but some administration appears to have been lacking within the supplier process through whom we deal. We do regret the inconvenience caused as a result and are disappointed if formal apology was never given but would like to take this opportunity to offer such.

Posted 3 years ago

destination2.co.uk is rated 4.8 based on 4,053 reviews