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destination2.co.uk Reviews

4.8 Rating 3,644 Reviews

95 %

of reviewers recommend destination2.co.uk

Company Reviews

4.8

Based on 3,644 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 3rd January 2024

destination2.co.uk 5 star review on 2nd March 2023

destination2.co.uk 5 star review on 21st February 2023

destination2.co.uk 5 star review on 8th February 2023

destination2.co.uk 5 star review on 4th January 2023

destination2.co.uk 5 star review on 4th January 2023

destination2.co.uk 5 star review on 4th January 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely the biggest scammers in the travel industry, please be warned you will pay triple if you use them, they will book you for a cheap price once they get you to pay the deposit they send another invoice with a much larger amount. When you call to query it they then they start their scamming, saying you have to call customer services. When u call u cannot get through. Then they send you a new email with a huge amount and ask for payment so when you don’t pay you lose your deposit and holiday. Please tell all your friends and put it all over social media about this company they are all dishonest and under hand ✋ biggest thieves of innocent customers money that they had to work hard for please do not get scammed Save your money use a company that’s transparent and value your custom those were the good old days when peoples word was there bond, not at this place they are dangerous. This is a company I would never recommend to my worst enemy make all your friends be aware DO NOT USE DESTINATION 2, save yourself the headache and drama .rating for them is -minus 10.”

Posted 1 year ago

Karen there are some serious accusations here and we are launching a full enquiry about this as you know in relation to the booking calls and agreed price. We do however emphasise that we are not scammers and will address your concerns in a business-like manner to determine what has happened which we are sure is simply misunderstanding on either side.

Posted 1 year ago

“The information about canceling the booking is misleading and confusing (in case if you are lucky to find it on company's website). I wouldn't use the company again and won't recommend it to anyone!”

Posted 1 year ago

Andrew, we regret you found it necessary to place this review as you ticked to say you had read the terms and conditions which clearly show the cancellation policy before you proceeded to book. Had you been unable to find reference to this particular aspect and it was important to you, we would suggest that, whether with ourselves or any other agent, you seek further clarity before entering into the contract which has charges associated from the time of booking. We are sorry if you need to cancel but understand that our advisor has provided information about this and direction to the terms for your awareness.

Posted 1 year ago

“Booked a holiday yesterday at what seemed a great and affordable price. I did not see any information that extra charges would be added by the hotel such as service and taxes. When I received the full details it was clear that the price I paid did not include anything for extras. When I checked the same holiday on other websites it was clear how much the extras were. They amounted to over £500. This additional charge that would be made later by the hotel made the holiday I had chosen unaffordable for me. I therefore called customer service to cancel my holiday and was told that was possible if I put it in writing but would lose my £90 deposit, only paid less than 24 hrs ago. Surely there should be some grace period before a deposit is lost, but obviously not with Destination2. As I can no longer afford the holiday I had no alternative but to cancel. It will be the first and last time I consider a holiday with Destination2.”

Posted 1 year ago

Mr Theobald our website does mention resort fees can apply as a general term and we sympathise if this was overlooked by you during the booking process. We will however look into the specifics of your destination and the property involved to clarify.

Posted 1 year ago

Mr Theobald, we now understand that you are receiving a refund since the booking was made with this option available to you. We are sorry that this was not made clear in your original review content. Nonetheless, we continue to check about the resort fees applying for the benefit of other customers.

Posted 1 year ago

“Would not recommend, my 13 year old booked a holiday in error she hadn't realised she had booked it as it said someone would ring us. although Destination2 has now taken the deposit and despite asking instantly to cancel it they have refused and won't return the money.”

Posted 1 year ago

Mr Hart we are sorry that this was permitted by you since card details were provided for payment and lead name as yourself. Our website advises that the lead should be over 18 and as all data matched, the booking was made. Thereafter it is subject to the terms and conditions and these are also ticked to accept when booked. We regret that the deposit is lost if you wish to now cancel and that you post such a negative review of our service which has clearly only been provided as advised when the booking was requested.

Posted 1 year ago

“The screen we booked had offered breakfast and car park, but the confirmation has got only room offered. This is deceptive, booking.com don’t do that.”

Posted 1 year ago

Dear Mr Ukwu, we only offer Room Only as a rate and not room and car park fee included, but the hotel facilities show that car parking is available at the resort. It also shows that a salon and casino are facilities there but any charge for these would be at the guest's cost, the same as the car park is at guests own costs. We are sorry that this has been misunderstood when selecting the room because our room type actual descriptions clearly do not show including the car parking.

Posted 1 year ago

“I’ve been waiting for 3 days for a question to be answered via email. No reply when I call”

Posted 2 years ago

Mrs Paxton our auto-replies state 7 working days for enquiries received and having waited for 3 days, the department is still within that timescale. We are sorry if you have overlooked the auto-reply content and found it necessary to post such a negative review as a result. Our website advises the methods of contact and telephone number. The line is open 9-5. We can investigate why there is no reply when you call, assuming the correct number was used and would be happy to do so if you email in your telephone number and details of when the call was made.

Posted 2 years ago

“Horrible after sale customer care and takes no responsibility for their inefficient service and missold holidays! NOT RECOMMENDED!”

Posted 2 years ago

We are sorry you find it necessary to post this review, we have dealt with your complaint and it would seem your personal expectation was not met in relation to the holiday, but this was not due to any misselling on our part as has been clarified.

Posted 2 years ago

“I have an urgent inquiry I cannot speak to anyone as my holiday now not within 30 days I am offered the “bot” but this is a non standard question”

Posted 2 years ago

Dear Derek, we do not have a customer service policy which prevents speaking to customers who are not travelling inside 30 days. You can call, email or use the live chat facility to connect with the customer service team for any enquiry. Can we suggest that you at least do so since we do not see that you have. If you have contacted our sales team instead however, they may have other priorities to address and we appreciate your understanding of this.

Posted 2 years ago

“Terrible customer service. Still trying to resolve an issue with them - it’s like talking to a brick wall; computer says no. Don’t use them.”

Posted 2 years ago

Miss Hendy since you booked online and chose the arrangements yourself, we would anticipate that customers ensure they meet requirements before proceeding. However, our team is now dealing with your multiple enquiries as quickly as possible and we would appreciate your understanding that they cannot always answer such without reverting to suppliers and the hotel which takes longer. They do appear to be dealing with this in the timeframe you should expect and will ensure you have full and accurate replies to inform your decision as soon as they are able.

Posted 2 years ago

“Dear destination 2 team, I have been disgusted by the treatment of your staff in regards to my hotel booking. My family and I are British and yet because of my husband and my children's surname being of Arabic descent, their nationality was continally questioned even after sending copies of our passports (which is highly unusual for an online booking). I have tried to cancel this booking but still no answer from customer service for 2 days. Please advise if this is your usual manner of prejudice? I look forward to getting my refund in FULL!”

Posted 2 years ago

Dear Ms Browne, please be assured that we nor the hotel /hotel supplier are prejudiced. You made your booking online and our terms state that the beneficial rates are specifically for those reservations made through the UK market where guests are UK residents. This can often be overlooked and is therefore checked. It is the hotel that is asking for the information required and we are doing so to prevent any issues on your arrival. If the hotel believes guests do not live in the UK there will be an additional charge, which is normally a large increase we would not wish you to incur.

Posted 2 years ago

“I had never heard of Destination2 and booked hotel through them. Far too expensive compared to other websites made such a big mistake. No point helping small businesses after all. Didn’t get the best rates or the correct room. Expected 3 people to sleep on one large superior bed. Teenaged kids. Such a mis-sell.”

Posted 2 years ago

Mr Khan, we can see that you selected the rooms yourself when making the booking online and had presumably researched the property before doing so. Our advisory for these clearly mentions 'Please be aware children sharing room with parents may have to share existing bedding' and it would be for your discretion if you proceed. We do not expect any customers to share unreasonably but the property search is guided by your entering numbers of adult/children plus children ages. The superior bedroom type is of king size and also has an extra bed so does accommodate 3. We obviously do not know if that is suitable for the gender mix of guests so would be reliant upon your making enquiries before booking to be sure it meets more specific personal requirements. However, we can certainly look at any amendment you now wish. Under the circumstances, we do not feel this is missold.

Posted 2 years ago

“Booked a hotel in Las Vegas while reading reviews and understood that hotel is actually a crap and pictures are fake. Decided to cancel it within first 10 minutes after booking was done. Receive reply only after few days saying that cancelation fee is 90£. Thank you destination2 for stealing my money.”

Posted 2 years ago

Dear Mr Vasiljevs, we are surprised to hear this and do trust your comment is based upon fact rather than frustration. TripAdvisor reviews show it as a 4 star rated property with only 1,980 below average reviews out of 14,195. You also chose this yourself and when booking online on our website, ticked to accept the terms and conditions of booking which included cancellation fees. We have not stolen your money, it is committed to a supplier as these terms also advise. Furthermore, as per the booking terms, any description of the property is provided by that supplier. We are sorry if the property no longer meets your personal expectation, but the cancellation fee is beyond our control.

Posted 2 years ago

“I have booked 2 holidays this year with Destination2. The first was in February to the Maldives and then the recent one to Dubai in April. Both times we have arrived at the airport and Destination2 have not had us booked on the flights. We have had to wait right up until the check in closes to get our tickets issued which has been stressful and the last one to Dubai they were going to close the check in but the tickets came through!!! This is unacceptable and has been very stressful. We contacted the company both times, never had an apology nothing! If you want a stress free holiday I would not book with this company.”

Posted 2 years ago

Mrs Elliott we are sorry to learn that you had such unfortunate experiences, on both occasions we had booked the flights but some administration appears to have been lacking within the supplier process through whom we deal. We do regret the inconvenience caused as a result and are disappointed if formal apology was never given but would like to take this opportunity to offer such.

Posted 2 years ago

“Advertising holidays in Thailand, taking £5600 of hard earned money for a 10 day family holiday, 11 days prior to the date of departure and misleadingly suggesting that the covid regulations are very straight forward, one agent was impatient and very unhelpful when contacted regarding any covid related questions, and even said we also need visas or face a fine( after we’d paid for the holiday of course), whilst another said we won’t have enough time to get the sand box Thai pass.( again after we had paid) oh and because the holiday is now in 5 days we are not entitled to a refund. Beware, once they have your money they offer no advice or guidance in the locations they are offering for holiday destinations”

Posted 2 years ago

Paul we can see that you originated your booking online on our website and the full terms and conditions including recommending the various government and airline websites for entry were available to read before you ticked to accept them. We would otherwise expect that customers have researched the destination themselves before committing to booking in this way. Thereafter, our consultants answered the questions raised by referring again to the information on those sites. We are not responsible for that information and can only pass it on but it is still your responsibility to check and ensure you can comply before committing to booking and before travelling.

Posted 2 years ago

“Immediately after booking a January 2023 holiday I received threatening emails demanding the balance of the holiday be paid in full or all monies already paid could be forfeited. The first time I called to query this was over the weekend and customer services are closed. When I tried on the Monday morning - following the automated prompt for the payment option - the recorded message instructed me to go online for all payment matters and cut me off. Eventually after choosing another option I was able to speak with an adviser. She informed me that emails are automated and stop once flights are confirmed. Sadly she seemed to miss the point that threatening emails are distressing and unprofessional!”

Posted 2 years ago

Mrs Brisley we are sorry for the distress caused and will look into why this happened to avoid repercussion. Thank you for your feedback about it. Some of our processes are automated so we have not had control but we do need to understand what caused the generation of such communication.

Posted 2 years ago

“Two months down the line and still disappointed with the level of support given following our inability to travel because of a PCR positive test and Dubai not accepting a covid recovery pass. No cancellation rules were printed on our booking, destination 2 still sitting with over £1000 of our money......Poor”

Posted 2 years ago

Graham this review is also disappointing to us as our consultant has tried to help you with rebooking rather than ignore and leave you to make an insurance claim. However, as you should know because you booked online and accepted the terms and conditions, your contract is with the hotel and it is up to them if they agree a change of dates and rates that apply. They hold your money for the reservation you could not travel to and we can only assist in such situations. These terms also describe the rules for cancelation or amendment and we are sorry you overlooked these when ticking that you accepted them.

Posted 2 years ago

“Very disappointed with constant - excessive - price increases for our honeymoon due to changes out of our control. Lack of interest in helping with changes until I contacted the hotel directly and they contacted Destination2. After paying almost £4000 more than the original booking I was advised if we wanted to change the dates slightly there would be an additional £2000 charge so it would be cheaper to lose the deposit on the original booking and make a new booking, Poor communication when new booking was made, email received to advise the new booking couldn't be made, eventually spoke to someone about this after several calls and they advised they would speak to the hotel and get back to me. No further communication until 4 days later when another deposit was taken from my account - no communication or confirmation for a further 3 days until I phoned and complained about this. The whole experience has really taken the shine off what should have been a really special honeymoon.”

Posted 2 years ago

Suzanne we are sorry but when amending a booking, the rates we are obliged to use are not those for entirely new business since these are ofter preferential for promotion to encourage a new customer and we are not permitted. However, when you did book online, and we had also amended the existing booking, this caused a duplication conflict which needed resolving. We are sorry that your expectation was not managed about timescales to address this but are pleased that new dates could be provided in exception to accommodate your budget.

Posted 2 years ago

“Paid a deposit on 15 March, received an order confirmation stating “on request” and that someone would be in touch within 72 hours to confirm. It’s now 22 March and no confirmation or contact.”

Posted 2 years ago

Mark the booking is confirmed and our advice states that you will be contacted by a consultant, either by email or by telephone. We actually emailed on 16th but perhaps this has filtered to your junk/spam mail and deleted. We have just resent this so please do check all account areas. We regret that this misunderstanding has caused a poor review.

Posted 2 years ago

“Good deals and very cheap. BUT that’s the price you pay as it’s completely inflexible or refundable if something happens. Customer service couldn’t care less.”

Posted 2 years ago

Dear Mr Seekings, you made your hotel only booking online and are subject to the terms and conditions of the supplier which you agreed to when doing so. We are sorry if you did not appreciate this. Unfortunately, it is not a case of our not caring, but we act as your booking agent only in such situations and have to also abide by the terms and the contract you entered into.

Posted 2 years ago

“Horrible experience so far. Made a package booking for a holiday in june. When querying the baggage details, im being told that baggae is chargable with this oaticular airline. I have checked the air lines website and the baggage allowance is free with this international flight. Even worse im told it may be a it/ or air line issue. I was told i would be given a call on monday. It is now wednesday. Had to chase up myself. No reply. Im glad this review came along because customer service are poor and packages advertised incorrectly. Horrible experience so far and toldthe person who refer me to destination2 never to advertised this company again.”

Posted 2 years ago

Mr Sheju Rahal we are sorry for the inconvenience caused and apologise that this issue was experienced. The allowance has since been rectified and we thank you for bringing this to our attention.

Posted 2 years ago

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destination2.co.uk is rated 4.8 based on 3,644 reviews