destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,053 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to confirm my booking within the stated 72 hours so cancelled the request and booked with another company who could give instant confirmation of travel and guess what… they ignored my cancellation request, issued my travel documents and charged my credit card. Can’t speak to anyone as the contact centre is closed “due to covid” so the only way to get in touch with them is via email which they state takes 5 days to reply to. As of yet both the emails I sent have been ignored and the flight they have booked me on leaves tomorrow. Unsurprisingly won’t be using them again.”

Helpful Report

Posted 4 years ago

Hello Daniel, your booking request was administered in accordance with the terms and conditions you agreed to on the website. These do state that at peak times the 72 hours may be exceeded and this is to make you aware. We are sorry if that was overlooked. The booking paperwork emailed to you on 31 August does offer a telephone number if you become within 72 hours of travel and need assistance. Our customer service email auto reply does manage expectation about timescales and your emails have now been responded to. Additionally telephone explanation has been provided by our sales manager about how we are trying to assist you. We are sorry that as a result of your experience, you will not be a future customer, but Destination2 acted in accordance with our contract and information surrounding communication.

Posted 4 years ago

“Very Disappointed. The "All Inclusive" made you feel like a second class citizen.”

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Posted 4 years ago

Mr Bunyard we are sorry to hear this and would expect you have addressed complaint to the hotel and ourselves for formal investigation.

Posted 4 years ago

“The worst travel booking company I have come across and will never be using again. Firstly I was never given the offer of a refund after my travel was cancelled during pandemic. No response from customer service 18 months after covid. My money was stuck with destination 2 for 18 months and the only way I could get it back was by making another booking. I do so, only to find out my credit note has been deducted £50!! With no explanation!! I then made the booking just to use the balance only to find when I got to the hotel my room was downgraded when I upgraded it. Absolutely a shambles!!!!!!!”

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Posted 4 years ago

Mr Kashim we are sorry to learn of your complaints via this platform since we can trace no contact about either into our normal customer service email account. Any issues on resort should have been notified to us at the time to address. We would mention in general that no refund option is available for hotel only bookings which yours was, and this is why only credit was allowed. However, the credit should have been in full. If you can kindly submit an email we can investigate the issues.

Posted 4 years ago

“Hotel advertised as fully refundable and a £40 deposit. Destination2 took the full balance on my card and the booking confirmation makes no reference to the hotel being cancellable. Emails to customer services so far unanswered/ ignored.”

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Posted 4 years ago

Hello Jason, our customer service emails have auto reply about timescales which will also have been impacted by the bank holiday. We do however apologise for the delay. The full amount is usually required to be paid in view of the departure date proximity, our booking terms online do mention this but the team will answer your enquiry in full in email reply.

Posted 4 years ago

“Lack of information given about tests etc required - info should have been provided specifically for the destination country - yes it changes all the time but D2 should keep up and send that info out to passengers who have paid to travel with them”

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Posted 4 years ago

Justine we are sorry that we cannot commit to providing this continually changing information on a personal basis to our customers. Our booking terms have always advised that entry requirements are the customer responsibility and this has applied pre Covid which is now a more complicated situation. You will have seen when booking online and accepting our terms and conditions, that we offer various links to the most up to date information to assist you. The fluidity of decisions by the UK government and other countries, along with customers own personal health circumstances ( including regarding being vaccinated) is not an aspect we have ever taken ownership of for understandable reasons we hope.

Posted 4 years ago

“Nearly the worst customer “service” ever experienced. No one gets back to you to answer queries; incorrect and inadequate documentation; harassing for final payment on same day as deposit paid despite holiday booking being 12 months away…and then not bothering to respond to telephone calls and email requests to sort this out. A complete joke. Not hopeful that there won’t be further issues before the holiday.”

Helpful Report

Posted 4 years ago

Hello Paul, we are very sorry if our service has let you down on this occasion. We are fully investigating the issues raised and will respond through our normal channels. We can see that the automated balance reminder appears to have generated and we are looking into why with our systems provider. We apologise for this.

Posted 4 years ago

“I booked a holiday to the Maldives with this company Kirsty who I booked with was very good at getting me my holiday but that was were it ended,my holiday was cancelled due to covid in march but was told I could not have a refund as Qatar was still flying out so I phoned Qatar to be told that is not true they were refunding flight money so I phoned back to Chris who took my call as Kirsty was not in work ,he said he would check the information I had given him ,he came back with yes I can get a refund,so from the phone call was told this would be the end of April,I have sent a few emails to ask if they could let me know the progress of my refund to be told I would receive a credit note ,before the email I knew nothing about a credit note so asked why a credit note got no explanation,so today I got through to a gent on the phone I believe his name is Joe and explained my booking situation ,no credit note and that my holiday was to start on the 2nd of May ,he said I’ve sent a email to the 2 managers that are on shift today for them to email me the credit note and that I would be able to get my money back the end of June so know I’m very disappointed and upset after believing I would have had my money back by now after asking why so long was told they needed to get the money back. I came of the phone and phoned Qatar again to be told that they have refunded my money so I phoned back to get through to Kirsty who I originally booked with ,well I would like to say her customer service was very different to when I booked my holiday,I was not happy I admit and I did tell her ,she then told me I would note get a credit note until the end of May and would then have to wait until the end of July for my refund which is not acceptable,I kept asking the same questions why is it taking so long for you to give me my money back,all I got from her was we are going round in circles I’m not going to argue with you we are all in the same boat and that she was waiting for her money to, I asked why I was going to take roughly 18 weeks to get my refund,this company as over £3600 of mine why are they doing this to people.This was supposed to be a relaxing luxury holiday for me and my husband we have had a bad few years due to me having breast cancer and major surgery and these people knew that and really dont care Thanks Destination2 .I would never ever entertain this company again”

Helpful Report

Posted 4 years ago

“My holiday was cancelled in December due to Lockdown restrictions and this was understandable. However I have yet to receive my £3,700 refund or have any communication from them, despite sending several emails and trying to get through on the phone. I would never use or recommend this company again.”

Helpful Report

Posted 4 years ago

“AVOID!!!! We booked a holiday with Destination2 in December and were told it was fully refundable on the phone, to which they confirmed this was said, and now we have been given a credit which we don't want. We have asked for a refund numerous times and we are completely stuck, had we known they wouldn't give us our money back, we would have never ever booked with this company - it is absolutely disgusting that a company wont give us our money back during a pandemic - do not use them and avoid!!!!”

Helpful Report

Posted 4 years ago

“DO NOT BOOK WITH THIS COMPANY Destination 2 cancelled our holiday. After a substantial amount of calls / emails I had the option to claim a full refund on manage my booking We applied for the full refund on the 16th of February 2021. We were advised a full refund would be processed in 14 days. We were then advised that they don’t have all the money and only processed a part refund. They are unable to tell us when we will get our money back. It’s weird as I thought I booked through destination 2, not sure why I am being penalised due to their poor procurement policy. DO NOT BOOK WITH THIS COMPANY !! THEY ARE SHOCKING!!!”

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Posted 4 years ago

“Due a refund- covid19 lockdown means no flights allowed, entitled to a refund. D2 keep making excuses, provided a credit note which has been rejected and now not heard from them.”

Helpful Report

Posted 4 years ago

“Have an unusable Credit Note which is due to expire tonight . Have had email requests ignored , faced closed telephone lines and hung on unanswered calls for hours . I am lead passenger who is totally fed up with this uncaring company”

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Posted 4 years ago

“DO NOT USE.... PAID IN FULL FOR A HOLIDAY IN AUGUST TO BARBADOS IN FEB 2020. THEY CANCELLED MY HOLIDAY ONE DAY BEFORE THE HOTEL ANNOUNCED IT WAS NOT GOING TO REOPEN UNTIL SEPTEMBER. THEY SHOULD HAVE REFUNDED IN 2 WEEKS AND MAID US WAIT 7 MONTHS FOR THE REFUND....ON TOP OF THIS, THEY CHARGED US £10 FOR THE PRIVILEGE OF SENDING MY MONEY BACK!!!! AVOID!”

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Posted 4 years ago

“Do not use this company. Go directly or go with TUI atleast you will get your money back. After the 2nd lockdown I had to cancel my holiday because D2 were advising me to break the law and go on my holiday as the flights were still running, then it took me 10 days just to REBOOK and had to pay another £1000 on top of 4000 I already paid just because I didnt want to loose my money. I checked the same resort and flights direct with such company which was costing me £2000 less than what D2 robbed me off. Totally fraudster company.. beware I only wish such appalling company would go under administration.”

Helpful Report

Posted 4 years ago

“Still waiting for a refund from this awful company since March, now 7 months and still nothing. Also waiting for our refund on our Cancelled St Lucia holiday in June. Having to take legal action. DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“I wish I could give them zero stars! Great customer service when they were selling me a holiday in January of this year until covid happened! Then could not make it up to be honest as shut customer services numbers and prioritised sales above existing customers. Rearranged but then rearranged holiday not going to happen due to ongoing restrictions and even had confirmation through air line to say our flights has been cancelled but d2 will not respond to anything at all. Oh other than the negative review I put on trust pilot which took then two hours to respond to! The irony is shocking!!! Have sent I think in excess of 8 emails but auto response only! Absolutely shocking and would not wish on my worst enemy!”

Helpful Report

Posted 4 years ago

“My family holiday booked for May 2020 was cancelled, DT were not pro-active on contacting me, i had notification from BA that our flights were cancelled and i had to contact D2, BAwere offering a full refund on the flights but D2 had to request the refund, after lots of phone calls and emails to D2 I finally received a credit note. I did not want a refund, i wanted to re-book exactly the same holiday for 2021, just a straight swap but D2 could not provide that unless i paid a further £1000 on top of the £5400 i had already paid, as they could not swap the holiday i requested a refund only to be read on the crediy note "you will be able to able to request your refund from the 30/11/20" this is outrageous. Who decides the date that i can "request" a refund, i paid the full holiday balance and they could not provide the holiday, BA have refunded the flights, i can't imaging they would have paid the hotel in advance there for i should receive a full refund for something i have not received, why should i have to wait 6 months after i should have been holiday to "request" a refund. I was assured that when i paid my holiday balance in April during full lockdown i would receive a refund if the holiday could not take place, i feel totally let down and lied to, i am stuck as i can't re-book a holiday for next year because D2 are holding onto my money, as time goes by prices are increasing. It is so stressful and upsetting”

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Posted 5 years ago

“Do NOT use this company. Their original terms and conditions stated they would refund accommodation only bookings of hotel closed. Now they change them to suit them in the pandemic. They are refusing to give money back and if you leave negative reviews they are getting solicitors letters to threaten you. I am taking the matter to the court and am emailing all national newspapers watchdog etc to advise regarding this companies behaviour.”

Helpful Report

Posted 5 years ago

“WOULD GIVE ZERO STARS IF ABLE Have had holiday cancelled by destination 2. Desperately waiting for a refund to my credit card for nearly £3000. They quick enough to take my money but not to give it back. They are breaking the law and state in their own terms and conditions that refunds will be issued in 14 days... customer service is non existent no phone number to call just email which doesn’t respond HOWEVER plenty of agents if you wish to book a holiday.... !! I cannot express how angry I am with this company and there lack of customer service THEY SHOULD BE SHUT DOWN FOR THEFT OF PEOPLES HARD EARNED CASH IM FUMING .....”

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Posted 5 years ago

“Like Lauren we too had a holiday booked to the Maldives - in June . We have been issued a credit note but we have told them we want a refund and been told ok but we have to apply again at the end of November but they don’t say how long it will then take. They are a joke.”

Helpful Report

Posted 5 years ago

destination2.co.uk is rated 4.8 based on 4,053 reviews