Mr Robert G
Be very wary of Destination 2 and making payments to them. As my experience is they make it difficult to provide a refund even where you are legally entitled to, one I recently made a reservation with their £40 deposit per person. On getting the confirmation i was concerned on the cancellations terms and need to make full payment many weeks in advance due to the changing Covid situation. I therefore contacted them within the hour again with in an hour of making the booking to cancel and get my deposit refund under the cooling off period the distant selling regulation. I followed this up with an email to customer services cancel and get refund. I received a standard response where they ignored my request for a refund I have resend another email where they have responded that they do not folow the distance selling requirements . Unfortunately we do not have a cooling off period. 'If you wish to cancel your reservation at this time the cancellation charge would be £80.00 Paid ' I have escalated to their management and asked for an explanation why they are exempt where as other reputable travel companies adhere to the distant selling law. I will update you on there response
2 years ago
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