Decorative Aggregates Reviews

Name: Decorative Aggregates
Address: Arbor Low WorksYoulgrave, Bakewell
Rating: 4.79

4.8 Rating 18,116 Reviews

95 %

of reviewers recommend Decorative Aggregates

Company Reviews

Metrics

Info

4.8

Based on 18,116 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Decorative Aggregates:

Decorative Aggregates offers a wide range of high-quality products for all your requirements, delivered nationwide. Take a look at our full range of products and get ideas from our inspiration pages.

Visit Website

Phone:

01629636500

Email:

enquiries@derbyaggs.com

Location:

Arbor Low WorksYoulgrave
Bakewell
DE45 1JS

Decorative Aggregates 5 star review on 8th November 2023

774

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So the delivery didn’t come on the day I wanted even though I booked it for the furthest date available. I think I should have got a text to say they are a hour away which I didn’t. On the delivery the driver said there’s a problem... the bag was ripped at the bottom and the pallet was smashed to bit from loading, so stones were everywhere. The driver took pictures of the damage goods. Hats off the the driver as he gave me a hand with everything. Overall not very impressed”

Helpful Report

Posted 2 years ago

Hi Scott, thank you for your review. We're very sorry for the issues with your delivery and damaged bags. Hauliers are reporting a strain on the network due to massive volumes of goods moving through the UK courier network, and have warned of potential delays for some deliveries. We have advised this on our website - and although the vast majority of deliveries are continuing to arrive punctually, some orders are experiencing delays of up to 2 working days. We also apologise that the driver didn't call an hour before the delivery - unfortunately, due to how busy they are, they are prioritising timely deliveries over communication. However, we are happy to learn that the driver went above and beyond to give you extra help - this is the service Decorative Aggregates and our 3rd party couriers are known for. Once again we sincerely apologise for the difficulties you experienced and for any inconvenience this caused.

Posted 2 years ago

“Paid extra for AM delivery. Never arrived until late afternoon, sent email about it. No refund no nothing 🤷‍♂️🤷‍♂️🤷‍♂️🤷‍♂️”

Helpful Report

Posted 2 years ago

Hello Justin we are sorry there was a delay to your order. A refund is being processed for you.

Posted 2 years ago

“Disappointed, order 3 bags of chips on the Thursday for delivery the following Wednesday, never showed til Friday and there was only 2 bags delivered, never got the third bag till the following Monday”

Helpful Report

Posted 2 years ago

Hi Sheena, thank you for leaving your review. We're sorry you were disappointed and for the delays. Although the vast majority of goods are arriving on time, the haulage network is currently extremely busy. We use several national hauliers, and all have warned of possible delays of up to 2 working days or more which we have advised on our website and customer emails. Once again we sincerely apologise for the delay and for any inconvenience this caused.

Posted 2 years ago

“Easy to order and the gravel is very good. However, everything inbetween was bad. Placed the order for a Friday delivery. By 3:30pm on the day of delivery the bag had not arrived. Tried calling the number on the website. Constantly engaged. Emailed Alisha as it says to do on the confirmation email. Didn't hear back. Emailed Lucy as it says to do on the website. Two hours later I received an out of office reply that said due to Lockdown they are operating with reduced staff numbers so it is taking them 2 - 4 working days to reply. By the time I had ordered by gravel Lockdown was not in effect so the out of office email was out of date and also any company that takes 2 - 4 working days to respond needs to look at their customer service. This isn't 2002, with slow/delayed replies. Bag of gravel eventually turned up on the Tuesday, so four days after the chosen scheduled delivery date. No response to my original emails. No follow up to apologise for the delays. No communication at all beyond the automated emails. Very poor customer service all round.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry for the delay to your order. We use a number of hauliers and all are reporting that volumes are currently at unprecedented levels within the logistics pallet sector. The Road Haulage Association has also highlighted severe driver shortages. The current issue with deliveries is not confined to our company; it is industry wide and will take some time to resolve. Hauliers are understandably prioritising resources on deliveries, and as a result they are not communicating regularly with us regarding timings. We have worked with our hauliers for many years and are doing all we can to support their businesses during these difficult times. It will take some time for the sector to be fully resourced and, whilst the majority of our orders continue to be delivered on time, we have added warnings of potential delays via our website and on order/delivery communications. We are responding to all calls/emails but it is taking longer as we are waiting for any information to reach us. We realise that this is frustrating and are sorry for the inconvenience you have experienced. We hope we can rely on your understanding given the circumstances.

Posted 2 years ago

“Blocked my drive, asked the driver to put the delivery to the side of the drive, when I looked he was driving off it was to late to rectify the problem”

Helpful Report

Posted 2 years ago

“Booked a time for delivery on the day several texts to change time no delivery in the end unable to contact firm as phone not answered sent the 2 emails regarding the delivery and what was going to happen not answered. Text next day with time finally delivered 24 hours late with no input from firm no customer care. Firm state it’s down to the delivery firm they have and have no contact with them or where the order is. I would suggest they get another firm to do it as other firms seem to manage on time or before so I will not be using again good with excuses not with delivering as stated”

Helpful Report

Posted 3 years ago

“Item was as ordered...however delivery left on the road so I had to move a tonne of slate by hand at 4pm on a Friday! Thank you very much”

Helpful Report

Posted 3 years ago

Hi Kirsty, thank you for taking the time to leave a review. We are sorry for the inconvenience caused by having to carry the material from the road however we do outline on our website that all deliveries are kerbside as the 3rd party hauliers are only insured to deliver by the road.

Posted 3 years ago

“Delivered 2 days early than specified. No one on site to take delivery because wrong day. Caused problems with our client”

Helpful Report

Posted 3 years ago

“did not arrive on the date given, the gravel was very unclean took a long time to clean”

Helpful Report

Posted 3 years ago

“This is the fourth time using this company. The first three were excellent. This time was different the delivery was made when only my wife was in. I got home to find the roll of weed prevention membrane was missing. I emailed the company to get an automated message stating that I would get a reply within 5 days. Waited no reply was desperate to get the gravel laid so went out and purchased a roll. Still waiting for a reply.”

Helpful Report

Posted 3 years ago

Hi Graham, thank you for leaving your review. We are very sorry to hear that a roll of weed prevention membrane was missing from your order. According to our system notes a refund has been issued. We apologise once again for any inconvenience caused.

Posted 3 years ago

“50% more expensive and delivered 2days late”

Helpful Report

Posted 3 years ago

Dear Tristan, thank you for leaving a review. We are very sorry to hear that your order arrived two days late. The delivery network is currently under pressure and we have advised customers that delays of up to 48 hours or more may occur, however, 98% of orders from us continue to arrive on time and punctually. Once again we sincerely apologise for the delay and for any inconvenience this may have caused.

Posted 3 years ago

“Aggregates fine. Delivery company you subcontracted to awful. Box truck incapable to get up the road for delivery. Only a weezy driver to unload, he could bearly get the 2 pallets out of the truck. Why not 2 men? Tradepoint manged to get the rest of my heavy delivery to my door with an appropriate vehicle.”

Helpful Report

Posted 3 years ago

Dear Duncan, thank you for leaving your review. We are glad you are happy with the material. We sincerely apologise that the delivery service you experienced wasn't what you were expecting and for any inconvenience caused. Unfortunately we use third party hauliers, however we will pass your comments onto the haulage company.

Posted 3 years ago

“Late and mixed quality. Simply binned”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review. We deeply apologise that your order arrived late and you found the quality inadequate. Unfortunately, we were unaware that you were unsatisfied with the product and this is the first time this has come to our attention. We are very sorry for any inconvenience caused.

Posted 3 years ago

“Delivery date was missed with no contact until the evening”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review. We apologise that your delivery was delayed. We use a range of independent national hauliers to fulfil deliveries and unfortunately they do not inform us of any delays. The haulage network is under pressure at the moment due to a huge volume of freight moving through the courier network which may be causing delays for some customers. We outline this as clearly as we can on our website and in your dispatch email, however, we understand that any delay is frustrating and once again we sincerely apologise for any inconvenience this may have caused.

Posted 3 years ago

“Order turned up day early Forcing me to have to work into the evening”

Helpful Report

Posted 3 years ago

Thank you for leaving a review, Andy. We are very sorry that your order arrived earlier than expected and any subsequent disruptions this may have caused. Unfortunately the independent hauliers we use to fulfil orders did not inform us that your order would be arriving early and we were not made aware that your order arrived early. There is a tremendous volume of freight moving through the courier network at the moment which is causing strain on deliveries which may have contributed to the change in your delivery date. Please accept our deepest apologies. Kind regards, Decorative Aggregates.

Posted 3 years ago

“I have as very disappointed with the service of Decorative Agg. I called before I placed my order and was told I would get my order on time. I ordered a week in advance. It came four days late. What made it worse that no one picked up the phone and there was only an email contact with was slow in reply, so I assume there were a lot of delayed orders. It's unfair to keep someone else waiting for an order, as they can't to out. I also booked two days off and these were wasted. The only good thing was that the order was dropped of very close to my front gate, but that was due to the haulage company. I will not b using this organisation again”

Helpful Report

Posted 3 years ago

Hi Tanvir, first and foremost we would like to apologise for the delay in your order and any difficulty you have had reaching us. We are receiving an incredibly high volume of calls at the moment. We use a number of independent national hauliers, all of whom are currently reporting extremely high volumes of freight, which is placing a strain on the delivery system. Whilst customer orders are being dispatched from our premises on time – and the majority of orders are arriving punctually - some deliveries are being delayed for 48 hours or more within the haulage network. Unfortunately, we do not have advance notice of when or where these delays might happen and, once in the haulage network, we rely on the hauliers to inform us of the delay. Once again, our apologies for the delay. Best regards, Decorative Aggregates.

Posted 3 years ago

“I received an email on the delivery day informing me my order could be up to 48 hours delay and could not contact anyone to find out if I was to receive my goods or not. Not helpful when special arrangements had been made for help with receiving and moving the slate, necessary as I am disabled and my husband is 85 years old and suffers from a bad heart.”

Helpful Report

Posted 3 years ago

Hi Diane, thank you for leaving your review. First and foremost, we apologise for the delay with your order and any difficulties you had reaching us. We were closed over the Easter weekend which may explain why you were unable to contact anyone regarding your order. Please accept our deepest apologies for any subsequent complications any delay may have caused - as outlined in our email the haulage network is under tremendous strain and some customers may experience delays. Best wishes, Decorative Aggregates.

Posted 3 years ago

“Was smaller size what we waited.”

Helpful Report

Posted 3 years ago

Dear Jolanta, thank you for leaving your review. We apologise that the stone you received was smaller than you had hoped. We outline clearly on all our product pages the size range for our products. Unfortunately, we were not made aware that you had any problems with the size of the product in your order. Once again we are sorry you were unsatisfied with the size of the aggregate. Best wishes, Decorative Aggregates.

Posted 3 years ago

“Ordered stone to be delivered on Friday 26.03.2021 to use over the weekend. Didn't turn up till monday 29th having had to ring a few times to chase it.”

Helpful Report

Posted 3 years ago

Hi Sue, thank you so much for taking the time to leave your review. We really do appreciate the feedback as we are always looking to improve. Please accept our sincerest apologies that the stone you ordered arrived at a later date than planned. We have outlined on our website and by email to customers explaining that due to unprecedented volumes of freight moving through the courier network, some deliveries may be delayed by up to 48 hours. This is a national issue that is affecting all haulage networks, and because we use independent hauliers we were unfortunately unaware of your delay. Once again we would like to apologise for the delay. Best wishes, Decorative Aggregates.

Posted 3 years ago

“Communication was awful, no response to email, no one picking up the phone when called and then I received an automated email answer saying emails will be responded to with. 3 to 5 days ! Seriously........ Delivery was promised for Thursday and it actually turned up on Monday.. A real shame as the stone is really really good - just let down by delivery and major lack of communication.”

Helpful Report

Posted 3 years ago

Dear James. First and foremost, we would like to apologise for the delay in your order and any difficulty you have had reaching us. We are receiving an incredibly high volume of calls at the moment and the automatic queuing system is cutting out after 2 minutes. We are very sorry for any frustration or inconvenience this has caused. We use a number of national hauliers. All are currently reporting extremely high volumes of freight, which is placing a strain on the delivery system. Whilst customer orders are being dispatched from our premises on time – and the majority of orders are arriving punctually - some deliveries are being delayed for 48 hours or more within the haulage network. Unfortunately, we do not have advance notice of when or where these delays might happen and, once in the haulage network, we rely on the hauliers to inform us of the delay. Once again, our apologies for the delay and subsequent communication difficulties.

Posted 3 years ago

Decorative Aggregates is rated 4.8 based on 18,116 reviews