Decorative Aggregates Reviews

Name: Decorative Aggregates
Address: Arbor Low WorksYoulgrave, Bakewell
Rating: 4.79

4.8 Rating 18,116 Reviews

95 %

of reviewers recommend Decorative Aggregates

Company Reviews

Metrics

Info

4.8

Based on 18,116 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Decorative Aggregates:

Decorative Aggregates offers a wide range of high-quality products for all your requirements, delivered nationwide. Take a look at our full range of products and get ideas from our inspiration pages.

Visit Website

Phone:

01629636500

Email:

enquiries@derbyaggs.com

Location:

Arbor Low WorksYoulgrave
Bakewell
DE45 1JS

Decorative Aggregates 5 star review on 8th November 2023

774

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not delivered as promised and I had taken the day off, I called the transport section and they explained that the delivery had been returned and they would delivered by 9 am next as I was leaving for a short break and agsin didn’t turn up so I called to be to.d the driver called in sick and I ask at whst point was I going to be told. Totally unacceptable”

Helpful Report

Posted 2 years ago

Hi David, we are sorry for the delays you have experienced with your order. This is the first we have been made aware of a delay regarding your delivery. As you may be aware, the UK haulage network is experiencing nationwide delays due to serious driver shortages of over 100,000 HGV drivers. We outsource our deliveries to independent hauliers, all of whom are reporting possibilities for delays which we have reiterated on our website and checkout procedure. We sincerely apologise for any inconvenience this has caused and a member of the sales team has emailed you directly.

Posted 2 years ago

“Great stones but very poor communication. Still no one has replied to my email.”

Helpful Report

Posted 2 years ago

Hello Ross, thank you for reviewing us. We're pleased to learn you think our stones are great. I'm very sorry nobody has responded to your email, please ensure you have emailed us directly at enquiries@derbyaggs.com and a member of the team will respond as soon as possible. We are currently receiving a large volume of emails and enquiries but are working through them systematically.

Posted 2 years ago

“While the product and price are good, on two occasions delivery has been a nightmare. First time 850 kg delivered two days early so I had no one to help unload and when I refused to take delivery, threatened that I would have to pay a second delivery charge. Second order delivered late. Drivers rude and unhelpful. No apology and again no one to help with 1000kg of gravel.”

Helpful Report

Posted 2 years ago

“Good product but very poor service! Product delivered 3 days earlier than planned with less than an hours notice from courier it was coming. This may be OK for a small package, but when it is a palletised delivery this is far from acceptable as special arrangements were needed (they don't deliver on a hiab which I knew hence prep needed, resulting in me selecting a date I would be home). Ended up leaving work to rush home - highly unprofessional and inconvenient. Tried to contact company - phone cuts off after a single ring and emails go unanswered (still awaiting a reply after several weeks!) Quality of product delivered generally seems OK, but if there is an issue at all, good luck trying to get in touch with them!!”

Helpful Report

Posted 2 years ago

“I have had 3 deliveries from this company. The first 2 deliveries I had no issues with, everything was fine. However the 3rd delivery was 2 days late meaning my partner had 2 days off work unpaid waiting for a delivery that never showed up... No email, no phone call, no correspondence at all. I was even told on the 2nd day it was out for delivery when it obviously wasn't. Need to sort out customer communication FAST...”

Helpful Report

Posted 2 years ago

“Stone delivered was exactly as described really good. Unfortunatley we had 3 orders and none of them where delivered on the day arranged.”

Helpful Report

Posted 2 years ago

Hi Gary, we're pleased to learn you were happy with the product and found it was exactly as described on our website. We do apologise for any delay experienced with the delivery. We outsource our deliveries to independent couriers, all of whom are reporting of the potential for delays due to the nationwide UK driver shortage which is being reported on by the BBC. Sadly this is impacting all sectors, including supermarkets. As a result we advise on our website and checkout page that some orders may experience delays of up to 2 working days or more. Once again we sincerely apologise for any inconvenience caused however we do hope you enjoy your stone.

Posted 2 years ago

“Did not arrive on the date it should of. No one answered the phone to find out why. Eventually they emailed me back. The firm outsourced to make the delivery was awful the driver wasn’t equipped and couldn’t deliver the pallet safely and left it on the road. How language was inappropriate. Not a good experience from start to end!”

Helpful Report

Posted 2 years ago

Hello Amanda, thank you for your review. We're sorry you experienced a delay with your order. The UK delivery network is currently under serious strain due to driver shortages and unprecedented volumes of freight which is being reported on by all major news outlets including the BBC. This is unfortunately impacting every sector including ours, and we have advised on our website, order confirmation emails, and checkout procedure that some orders may experience delays of up to 2 working days or more as a result. We also apologise that you had difficulty reaching us via phone - we are answering all calls but due to demand the lines are constantly engaged and the queuing system sounds as if it's ringing out. Please email us directly at enquiries@derbyaggs.com with your order reference number and further details regarding your experience with the driver as any inappropriate language is completely unacceptable and we are so sorry if you experienced this.

Posted 2 years ago

“The delivery time was excellent. The product however is far from advertised. Bought grab bag of polar white pebbles. When unloading them, a lot of the coating came off, leaving a white chalk like powder on my clothes and more worryingly exposing the stones as more brown. After 10 days, the majority are now a beige or brown rather than polar white. Really concerned and am awaiting a response.”

Helpful Report

Posted 2 years ago

Hi Simon - thank you for taking the time to leave your feedback in this review. We do apologise that you believe the cobbles have discoloured slightly. I understand a member of the team has sent you an email and is currently awaiting a response.

Posted 2 years ago

“Would of been happier if 7 of the bags hadn't of had splits in them causing us to lose some of the bag before it's destination. Other than that great”

Helpful Report

Posted 2 years ago

Hello Daniel, we're so sorry that some of the bags were split in transit. Please may you email us at enquiries@derbyaggs.com with more information and we will investigate this with the courier.

Posted 2 years ago

“Buying the stones was easy but the delivery was awful. The DiMarco lorry arrived but he had no way of delivering the 850kg load into my driveway. He asked me if I had a bad back or any heart problems. I said no, so he said could I help him to try and get it into my driveway. The pallet was broken so his manual pump only lifting machine would not fit. He then got the load off the lorry but could not steer it into the drive and it was too heavy to get up a very small incline on the pavement. In the end I said leave it on the grass verge of the road. Not at all convenient and it meant I had to work immediately to move the stone rather than do it over a few days as the load was not secure as it was outside of my property. Very poor delivery.”

Helpful Report

Posted 2 years ago

Hi David, we're pleased to hear that you found buying from us to be easy however we are saddened to learn that you were let down by the delivery. We advise on our website that all deliveries are kerbside only, and although many drivers will accommodate our customers by leaving goods where convenient, they are not insured to do so. Unfortunately, as we outsource our deliveries to independent companies were are not able to influence this policy. We understand how this may have been an inconvenience and we sincerely apologise for any frustration this caused.

Posted 2 years ago

“My last big bag of stones must have came from the bottom of the pile. They were all covered in a thick cement like mud. I had to use many gallons of water to wash them. My drive is still covered in it. The area outside my back door is covered in mud which my cat and dog step in and cover my kitchen floor. I can't get rid of it. So disappointed.”

Helpful Report

Posted 2 years ago

Hi Christine, we're so sorry about this. All our products are sourced naturally from quarries, so it is completely normal for some dust or mud/dirt to appear in the bags. Unfortunately, this is the first we are hearing of this - please email us at enquiries@derbyaggs.com with any information and pictures and the team will make sure to provide all the support they can. Once again we sincerely apologise for any inconvenience this caused.

Posted 2 years ago

“Stone's been on the ground for 2 /3 weeks and look rusty. Very disappointing.”

Helpful Report

Posted 2 years ago

“Firstly I was pleased with the cobbles BUT the delivery was not good. It arrived a day early when nobody was in to tell them where we wanted them put. My phone number was on the delivery note but nobody phoned. They left them on my NEW front drive and left scuff marks all over it. I complained and was asked to send photos which i did on 8/7/21 I have not heard anything since.”

Helpful Report

Posted 2 years ago

“They were 1 day late, no contact from customer service, they should invest in trucks with grab tool to not put bags on pavements.”

Helpful Report

Posted 2 years ago

Hi, we're sorry your goods arrived a day late. We work with a number of national UK haulage companies, and they are all experiencing a strain due to driver shortages and unprecedented volumes of freight. They have warned that some deliveries may experience delays of up to 2 working days or more, which we have reiterated on our website and email communications. Unfortunately, due to the weight and logistics involved with delivering decorative aggregates we are only able to deliver by tail-lift pallet trucks - we also specify this on our website. We apologise for any inconvenience caused by the delay and hope you are pleased with your stone.

Posted 2 years ago

“Very disapointed with the delivery, I booked the day off work for the delivery day which I had selected as Wednesday 7th July, Wednesday came and went with no delivery or communication, the delivery didn’t turn up until Tuesday 13th July, when I was out because I couldn’t sit at home every day indefinitely waiting for a delivery to maybe turn up”

Helpful Report

Posted 2 years ago

Hi Cam, thanks for the review and for providing your feedback. We're sorry you were disappointed with the delivery and that your goods arrived late. Due to driver shortages and demand within the UK haulage network, there are delays across all sectors. As a result, we have advised on our site and emails that some orders may experience delays of up to 2-3 working days or more. The vast majority of orders continue to arrive punctually however we are very sorry to hear you were affected by these delays. Unfortunately, we were not informed of this by the third party courier. Nevertheless we hope you are pleased with your stone.

Posted 2 years ago

“I ordered the items specifically to arrive on the Friday They turned up on the Monday which meant I had to take the day off work and lost all the manpower I had arranged for the Saturday The communication was non existent I was very disappointed and regret ordering with the company. They need to communicate with the delivery company better”

Helpful Report

Posted 2 years ago

Hello Neil - we're very sorry your goods did not arrive on the Friday. We have advised on our website and emails that due to the current strain on the UK haulage network, some orders may experience delays of up to 2-3 working days or more. Unfortunately, we are not informed by the third party couriers when delays might occur and you hadn't contacted us about any delay. We also advise on our website that contractors or gardeners should not be booked until the materials have been delivered. Please accept our apologies for any inconvenience caused.

Posted 2 years ago

“Product was fine, but delivery information was very poor, and when you try and call to get hold of someone to confirm we could not get through, I resorted to emailing, and I did get a reply, unfortunately they came back with wrong information, so there is obviously some communication issues between DA and the companies they use to deliver.”

Helpful Report

Posted 2 years ago

Hi James, thanks for leaving us a review. The sales team is working exceptionally hard to answer all phone calls, however due to demand we are currently receiving an unprecedented amount of enquiries which is causing the line to be congested. We outsource our deliveries to independent third party delivery companies, which means we don't have access to their internal systems and rely on them to provide us with accurate dates which we then relay. We do apologise if the information relayed was altered or inaccurate on this occasion and for any confusion caused, however we are pleased you are satisfied with the product.

Posted 2 years ago

“Delivery was a complete nightmare , came the day before booked and I was at work in a training session . ( made myself very unpopular ) then the weight of the slate had crushed the pallet and pallet truck wouldn’t go under , and on and on it went until a neighbour came and helped out , ween finally got the pallet truck under . The trailer back was hardly big enough for the pallet and the truck to sit on 🙈🙈 awful all round .”

Helpful Report

Posted 2 years ago

Hello Maggie, we're sorry your order turned up a day early, this is quite unusual and unfortunately we were not informed of this by the courier. We outsource all our deliveries to independent third party haulage companies, and we will be investigating this promptly. However, we do hope you are pleased with the quality of your new stone.

Posted 2 years ago

“Stones were not 40mm as advertised nor were they dark grey! Delivery was good, customer service responsive.”

Helpful Report

Posted 2 years ago

Hi Julie, thanks for your review! We're sorry you weren't satisfied with the size or colour of the stone. Slate is a natural product, so some variation in colour and size is to be expected - however if you believe you received the incorrect product please do send any pictures to enquiries@derbyaggs.com and the team will be happy to look into this for you.

Posted 2 years ago

“Slate was good but customer service poor - wasn’t delivered on day stated, no communication despite sending an email as to when it would be delivered so it was fortunate I was in when it was. Driver also damaged gate post”

Helpful Report

Posted 2 years ago

Hello, thank you for taking the time to leave your review. We do apologise that your slate was delivered later than expected. We have advised on our website and dispatch email that due to the current strain on the UK haulage network, some orders may experience delays of up to 2 working days - although the vast majority continue to arrive punctually. Unfortunately, we use several independent haulage companies and we are not informed of when delays may occur. We are responding to all emails, however due to the volume of enquiries we are receiving we are advising that responses may take longer than usual. Once again we apologise for the delay and for any inconvenience caused - we also apologise on behalf of the driver for any damage caused to your gate post, please send any pictures to enquiries@derbyaggs.com and we will investigate this with the courier.

Posted 2 years ago

Decorative Aggregates is rated 4.8 based on 18,116 reviews