Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Decorative Aggregates Reviews

4.8 Rating 18,116 Reviews

95 %

of reviewers recommend Decorative Aggregates

Company Reviews

4.8

Based on 18,116 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Decorative Aggregates:

Decorative Aggregates offers a wide range of high-quality products for all your requirements, delivered nationwide. Take a look at our full range of products and get ideas from our inspiration pages.

Visit Website

Phone:

01629636500

Email:

enquiries@derbyaggs.com

Location:

Arbor Low WorksYoulgrave
Bakewell
DE45 1JS

Decorative Aggregates 5 star review on 8th November 2023

Decorative Aggregates 5 star review on 6th November 2023

Kerrie Moran Morris

Decorative Aggregates 5 star review on 26th October 2023

Decorative Aggregates 5 star review on 28th September 2023

Debbie Kinsella

Decorative Aggregates 5 star review on 21st September 2023

Decorative Aggregates 5 star review on 16th September 2023

Christine Stevens

Decorative Aggregates 5 star review on 14th September 2023

Dave Cooper-Brady

774

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The stones are great and came really quickly and the company is great however Pallet force for delivery is awful the guy who delivered has left marks on our driveway and damaged a drain cover with his poor equipment or poor training of how to use it”

Posted 1 year ago

Hi Sarah, Thank you for the review and the positive comments regarding the product. I am sorry to hear that you were displeased with the delivery. We do offer a kerbside delivery and so the driver is only obliged to drop the goods on the kerbside and not actually on a driveway. If they choose to do so, this is entirely at their discretion. If you have not already done so, please send details of any damage caused to enquiries@derbyaggs.com so we can have the haulier investigate the claims. Thank you once again for leaving the feedback, all comments will help us improve our service in future.

Posted 1 year ago

“Lovely stones but delivery from Meachers ruined the whole experience. Very unhelpful driver unwilling to reverse into drive unlike the courier from proturf the week before. Nearly refused the delivery but had to carry the stones myself.”

Posted 1 year ago

Hello, We do offer a kerbside delivery and so the driver is only obliged to drop the goods on the kerbside and not actually on a driveway. If they choose to do so, this is entirely at their discretion. Thank you for the review and we do hope the material is to your liking.

Posted 1 year ago

“Products excellent - delivery vehicle hopelessly inadequate and inappropriate for the job. Delivered in a hugely high box truck - immediately limits delivery anywhere near trees. Elec mini forklift would not travel on anything but rock hard asphalt or very hard concrete. Delivery charge over 50 pounds made for this - even though the jumbo bag was delivered "free" ...doesnt add up. ??? Wondering whether or not to continue ordering...? Had to Barrow over 1 ton 1/4 mile up driveway. Thank you Peter.”

Posted 1 year ago

Hi Peter, Thank you for your order, positive review of our product and negative feedback regarding the delivery. We describe the delivery terms on the website and explain that the vehicle used will be an 18T rigid body vehicle with tail-lift offload. We also explain the driver is obligated to deliver to kerbside and anything thereafter is down to driver discretion. It sounds as though the ground was not suitable for the pump truck to manoeuvre the pallet. We do require a hard-standing surface for this reason and we cannot deliver onto rough or soft terrain. We incorporate the delivery charge into the displayed price of the majority of our products but not all which is the reason you have been charged with one pallet delivery itemised. Again, this is made clear on our website. I would hope that with the product being excellent, you do continue to order from us but please do pay special attention to the delivery terms. Thank you again for your order.

Posted 1 year ago

“Was not happy when I ordered 50 bags and 1 ton bag turned up”

Posted 1 year ago

Hi Darren, I am sorry to read your negative review. I cannot see that we have been contacted about this issue before so invite you to email the details to enquiries@derbyaggs.com so we may investigate the claim.

Posted 1 year ago

“Was impressed with how easy it was to order and how quick it arrived how ever stone was absolutely filthy and generally had about 100mm of grit at bottom of bulk bag. As a result I feel I didn’t get the correct amount of stone that was ordered and wasted time washing stone to get a finish my customer deserved.”

Posted 2 years ago

Good Morning Daniel, Thank you for your order and the review. We have passed this over to our customer services department and someone will be in touch with you to see if we can look into resolving this matter. We apologise that you were dissatisfied with the product. Kind Regards Decorative Aggregates.

Posted 1 year ago

“The only txt I received was telling me it had been delivered. Packing of two pallets way over the top.”

Posted 2 years ago

Good Morning Roy, Thank you for your review. We do request for a call an hour before delivery on all orders. We do apologise that this didn't happen for you. With regards to our packaging, the pallets get shrink wrapped to prevent the movement of goods whilst in transit and to try and prevent any damages on orders. Kind Regards Decorative Aggregates

Posted 2 years ago

“It was delivered a day early, and no call or message to let us know we had taken the next day off work to be in for them, no access to garden which is why we asked for the day we did. They got delivered to the communal path and when we got to them after work there was 8 bags missing, due to being left in a communal area. Complete disgrace! Not happy at all! To go back onto the website and also then see the stones have added £40 onto the price we paid, due to wanting the stones to be the same we had hoped to REPLACE the stolen ones from your mistake”

Posted 2 years ago

Good Morning Gemma, Thank you for your review. We sincerely apologise for the goods being delivered a day early. We do ask the hauliers to contact yourself's before the delivery is made. We apologise that this didn't happen. We have looked at your order and can't see that there has been any contact from you regarding this matter. If you would like to send us an email to enquiries@derbyaggs.com regarding the above and we can look into this for you. Apologies Decorative Aggregates.

Posted 2 years ago

“Product was good however the delivery was 2.5 hours late and had to keep calling for updates.”

Posted 2 years ago

Good Morning, Thank you for your review. We don't currently offer any timed deliveries on any of our orders. If you can please send us an email to enquiries@derbyaggs.com with your order number and then we can look into this for you. Kind Regards Decorative Aggregates

Posted 2 years ago

“Product was okay, but the delivery was absolutely dreadful. We had ordered 3 big bags of slate chippings, and the delivery driver had the "wrong pallet truck" and was unable to deliver them where we wanted. In the end he managed to put 2 bags on the pavement, but decided to leave the 3rd one on the CORNER of the road, as shown in the images, which easily could have caused an accident. He seemed in a rush, and not accommodating at all. He just dangerously left it on the corner of the road and left. We had to rush and get friends and neighbours round to empty the bag into our garden in order to reduce the risk of someone crashing into it, and so the end result was not what we wanted, but what we had to do. Overall, very disappointed and will not be using your services again in the future.”

Posted 2 years ago

Good Morning Man, Thank you for your review. We apologise that you were disappointed with the delivery. We do state that it is kerbside delivery to the pavement. We apologise for where the third bag was left and your comments and feedback have been passed over to the haulage company. We can look at using a different haulage company if you do wish to consider using us in the future. Apologies Kind Regards Decorative Aggregates.

Posted 2 years ago

“When you order, they ask you to choose a delivery date. So, you do, but they then tell you that delivery isn’t guaranteed and could take 2 days longer. Bad enough, but if your delivery is going to be delayed ~ they don’t tell you. And when you call, you are told “we can’t keep track of every order”. Very disappointing.”

Posted 2 years ago

Good Morning Jane, Thank you for your review. We apologise for the delay with your order. We try to explain on the website that there could be potential delays with all orders and that the delivery day selected is a preferred day. We apologise that you weren't updated and for the disappointing service, you have received. This will be looked into. Kind Regards Decorative Aggregates.

Posted 2 years ago

“Delivery was a day later than scheduled we weren’t advised of this so waited in expecting it. When is delivered hollowing day delivery driver dropped it a house away from my mums in the middle of the public pavement which meant my mum udon Sanger for her neighbour who was also retired to move the whole delivery in small loads which was back braking and time consuming”

Posted 2 years ago

Hi Elaine, Thank you for the review. We are sorry to hear that you have had an issue with the delivery being made one house further down the road than was required. I cannot see that we were alerted to any issues at the time of delivery which would have allowed us to have the haulier move the goods to the correct location. While we do warn of potential delays affecting some orders due to issues within the haulage industry, you should have been informed of the delay so we apologise that you were not. We hope the goods are to your satisfaction.

Posted 2 years ago

“The 40mm gravity slate chippings were more like 140mm not good for older people to walk on”

Posted 2 years ago

Good Morning, Thank you for your review. With regards to the 40mm slate we recommend it for ground cover as opposed to paths. The 20mm is a more suitable size for walking on. If we can assist anymore please email us at enquiries@derbyaggs.com and a member of the team will be be able to help. KInd Regards Decorative Aggregates Team

Posted 2 years ago

“Delivery came to my home address, and not to my customers address which I had given for delivery. It is the second time this has happened. The delivery also blocked my van in, so I couldn't load it into my van either, which meant moving it twice. However I would order from them again, but I would double check the delivery address when the confirmation email comes.”

Posted 2 years ago

Good morning Adrian, and thank you for your review. We appreciate all customer feedback and we have investigated this. We made the delivery to the address provided by yourself when ordering online - a member of the team has emailed you to confirm with you that this was the address entered on the order. The delivery driver should leave goods either where instructed by the customer or in a safe and sensible place, and we do apologise that the goods were left in an inconvenient location.

Posted 2 years ago

“One day late with delivery, pallet was delivered in a van with a pump up truck it was near impossible to move on gravel driveway. Pallet was left blocking access to driveway impeding my neighbour and myself. Driver did everything possible to manhandle the pallet but it was impossible to manoeuvre. I spent three hours transferring product to my garden using buckets !”

Posted 2 years ago

“I was very disappointed to see that the bag had been delivered blocking my driveway and slightly projecting out onto the pavement.”

Posted 2 years ago

Hello, thank you for your review. We're very sorry for any inconvenience the location of the bag caused. We outsource our deliveries to independent national third party couriers who are only able to deliver on the kerbside and will place the bag in a location they deem most safe which we advise within the delivery section on our website.

Posted 2 years ago

“Very disappointed. I bought 2 1000kg bags shared with a neighbour who also bought 3 1000kg bags and although we both ordered blue slate, mine was blue but the neighbour was sent plum slate. As a result I have two different colours in my section of landscaping as I needed more than the neighbour.”

Posted 2 years ago

Hi David, we are sorry you were disappointed. We have looked into this and found that both orders were placed over a month apart. Unfortunately, we were never contacted regarding the colour difference. As slate is a natural product, the colour can vary over time and this may be the result of a different vein.

Posted 2 years ago

“I tried to re order the same amount & the price had gone up 30 % , I then enquired why ‘I was asked whether I had seen that there was a haulage issue in the UK ‘ good product awe full service”

Posted 2 years ago

“Product OK but delivery is subbed to a third party who did not deliver on the designated day (after waiting all day with no contact) and then finally delivered 3 days later without providing any notice. One of the pallets was broken so it took 30 minutes to unload, blocking the street”

Posted 2 years ago

Hello Carl, thank you for your review. We're sorry that you experienced a delay with receiving your stone and for any inconvenience, the damaged pallet caused. As you may have seen in the news, there is a nationwide HGV driver shortage which is leading to potential delivery delays across all sectors in the country. We are working closely with our partners in the haulage network and we are communicating on our website and order confirmation email that some orders may experience delays of up to 2 working days (with some postcodes experiencing extended delays) as a result. Once again we sincerely apologise for the delay.

Posted 2 years ago

“You delivered the stone on pallets and left it in the road no help at all wouldnt use again never had a delivery left in the road”

Posted 2 years ago

Hi Michael, thank you for taking the time to provide your review. We apologise for any inconvenience this caused - we outsource our deliveries to third party hauliers and we advise on our website that all deliveries are kerbside only; unfortunately the drivers are not insured to deliver the goods directly onto private property. Once again we apologise for any inconvenience caused.

Posted 2 years ago

“Although service and delivery were good,the quality of the aggregate was not what I expected. I ordered 40mm stones and the majority were in excess of 70mm some even over 100mm. I had to lay these as the area was already prepared and the 3 bags were taking up needed parking space on the drive. Not very happy with the finish as far too many large stones . Would not use this again.”

Posted 2 years ago

Good Morning, Thank you for your comments regarding the service and delivery. We do apologise that you are unhappy with the goods. We will get a member of the sales team to get in touch with you shortly regarding the matter.

Posted 2 years ago

«
1
2
3
4
5
»

Decorative Aggregates is rated 4.8 based on 18,116 reviews