Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 8,092 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 8,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 28th December 2025

362

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lots to choose from, everything i needed for my daughter, easy to order, good value and very helpful customer service when you need it - thank you!”

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Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 3 years ago

“Fast efficient service on wrong order sent by mistake, dealt with very swiftly. Very pleased with the merchandise”

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Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers especially when things go wrong.

Posted 3 years ago

“Easy to search for my items, prices were good and delivery was well planned and at the time stated”

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Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the website and the speed of delivery.

Posted 3 years ago

“Very quick and well packaged items, no returns labels though and one pair of ballet shoes was very small for the size.”

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Posted 3 years ago

Thank you for your review. It is good to hear your order arrived promptly. The returns label can be downloaded from the website.

Posted 3 years ago

“Super company. Stuff arrived quickly and the communication was great when I needed a refund.”

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Posted 3 years ago

Thank you for your review. It is good to hear your order arrived promptly and that your refund was dealt with so easily.

Posted 3 years ago

“First time purchasing Dance supplies online. Easy to navigate website and quick delivery. It would be great if Dance Direct would consider stocking wide fit dance sneakers - I had to return purchase as not wide enough for my child’s feet.”

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Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the website. I will pass your comments about the Sneakers on to the Buying Team.

Posted 3 years ago

“Dance direct has ranges of clothing for affordable prices. I I've the secure and quick delivery.”

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Posted 3 years ago

Thank you for the review. We always try to give the best value for money and pride ourselves on our product selection.

Posted 3 years ago

“Lovely little jazz dance shoes for my daughter who’s just starting on her dance journey. The shoes did have some visable glue, but it doesn’t effect the use of the shoes.”

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Posted 3 years ago

Thank you for the review I will pass your comments on to the buying team.

Posted 3 years ago

“Always great quality items and fast delivery all reasonable prices”

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Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the quality and value of your goods.

Posted 3 years ago

“Very quick delivery. Good product and good communication thank you”

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Posted 3 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 3 years ago

“It’s a very nice leotard overall. Well fitting. My daughter says she likes it a lot but there’s always room for improvement!”

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Posted 3 years ago

Thank you for your review. It is good to know your daughter liked the leotard.

Posted 3 years ago

“Le shipping a été plus long que prévu. Et une fois la commande passée il n'est plus possible de la modifiée, même si elle n'a pas encore été traitée. Très contente des costumes reçu dans la housse!”

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Posted 3 years ago

Votre commande a été passée le samedi et n'a pu être traitée qu'après le week-end. Elle nous a quittés le mardi et vous l'avez reçue en Suisse le vendredi. Je suis ravie que les costumes vous aient plu et j'espère que vous passerez à nouveau commande chez nous.

Posted 3 years ago

“Prompt service , easy to use website.”

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Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the website and our service.

Posted 3 years ago

“nice items, but you can tell its just thrown in a bag and sent out, no mention of a thank you for being a customer and shopping with us. little touches like that go a long way.”

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Posted 3 years ago

Thank you for the review and the 4 stars. I am sorry you feel as though your custom is not appreciated as we always do our best to look after our customers and pride ourselves on our customer service.

Posted 3 years ago

“Great service from Dance Direct. Size was too small so exchanged for one size up which fit well. Returns and exchange system was very good. Ballet shoes come up smaller than regular fit shoes, so order a size up from your usual to get the correct fit. I think this should be made clear on the website to avoid everyone buying the wrong size.”

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Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments about sizing on to the team.

Posted 3 years ago

“Good quality products, I would prefer if the minimum spend for free delivery was lower.”

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Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. I will pass on your comment about the minimum delivery threshold.

Posted 3 years ago

“Bought twice but on second is not enough explain so show on photo greek costume with leotard but is not ,so not very good”

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Posted 3 years ago

I am sorry you were not happy with the product description. I will pass this on to the team.

Posted 3 years ago

“Good quality site! Navigation on the site is a little hard but the products themselves and the prices are all good! Would reccommend”

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Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the quality of the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 3 years ago

“Swift service and delivery, good quality and easy to navigate website. Tap shoe size a bit small even with ordering a size up on my usual, but good quality”

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Posted 3 years ago

Thank you for the review. It's great to hear you found our website easy to navigate, and that your order arrived promptly.

Posted 3 years ago

“Shoes faulty and far too small. However returns really easy and customer service very helpful.”

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Posted 3 years ago

Thank you for your review. I do apologize that the shoes were faulty. It's great to hear you found the returns process simple.

Posted 3 years ago

Dance Direct is rated 4.7 based on 8,092 reviews