Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,783 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 13th July 2025

Leanne

Dance Direct 5 star review on 18th May 2025

Megan

Dance Direct 5 star review on 17th May 2025

Amelia C

Dance Direct 5 star review on 9th May 2025

Stephanie

Dance Direct 5 star review on 8th May 2025

Sam

356

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered all black trainer jazz shoes with patent black trim. My daughter had specific uniform requirements, but the shoes that came had a pink trim in them. Quite disappointed.”

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Posted 2 years ago

“Their value range is so helpful with endlessly growing kids!”

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Posted 2 years ago

Thank you for the review. We always try to give the best value for money and pride ourselves on our product selection.

Posted 2 years ago

“Fits nicely and is comfortable my daughter says. Would have liked the clear back strap to extend ideally but it will be fine for the dance she needs it for. Quick delivery too.”

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Posted 2 years ago

Thank you for your review.

Posted 2 years ago

“Very prompt service - a little tricky to order from my phone. Lovely gear.”

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Posted 2 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 2 years ago

“Good quality dance clothing. It was disappointing that the ballet dress we needed (lemon) is only available from 1st Position and the size was out of stock for weeks - with Dance Direct unable to notify me when it became available again so it was just pure luck I happened to look on the site at the right time! It would also be helpful to have some guidelines re sizing for 1st Position leather ballet pumps as it took two orders with several sizes being ordered and then needing to be returned to get the right size - which appears to be a full 3sizes larger than the child's current shoe size.”

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Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 2 years ago

“Efficient service.”

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Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service

Posted 2 years ago

“Nice costumes to nice prices, and short delivery time even to Norway:) Hopefully the quality is good too🤞🏼”

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Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the speed of delivery to Norway. We always try to give the best value for money and pride ourselves on our product selection.

Posted 2 years ago

“Love the leotard I ordered and the delivery was fairly quick!”

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Posted 2 years ago

Thank you for your review. It is good to know you liked the leotard and the speed of delivery.

Posted 2 years ago

“Lovely ballet wear! High quality however the only thing I would say if the sizing for the shoes comes up a little small so i would suggest sizing up ☺️ But over all really pleased!”

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Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. As far as the shoes are concerned the manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 2 years ago

“Items arrived as intended. But I was disappointed it took so long to be sent. The website said dispatch was within 72 hours (which is quite slow anyway) but apparently that excludes weekends (which the website didn’t say at all) and “dispatch” just means that they’ve printed the label, not that they’ve actually dispatched the parcel. So an urgently needed item that was ordered on Sunday morning was collected by the courier at 5pm Wednesday evening and arrived on Thursday afternoon. And that was the “express” delivery at £6.60! (I don’t expect a small business to operate 24/7 but I would expect items to be sent out sooner than that.)”

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Posted 2 years ago

Thank you for the 4 stars, although you were not happy with the delivery timescale. This is something the despatch team are working on and hope to resolve it soon.

Posted 2 years ago

“The quality is near immaculate and I don’t have much issues with it. I have quite long arms and my leotard doesn’t really reach my wrists, but other than that, the quality is perfect, delivery time is so fast!”

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Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 2 years ago

“Very good sales company. My family have ordered from here multiple times and had all our items arrive in perfect condition. Also not had any problems with returns before.”

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Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 2 years ago

“Products were good quality and as decribed Delivery was extremely slow though”

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Posted 2 years ago

Thank you for the review about the quality of the products. I am sorry the delivery was slow. You ordered on the Saturday, it was processed on the Monday (as we do not work weekends), and was despatched on the Tuesday via Royal Mail.

Posted 2 years ago

“Good straight forward service.”

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Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service.

Posted 2 years ago

“Speedy delivery of great fitting shoes and perfectly sized tights. Both good quality and comfortable!”

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Posted 2 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 2 years ago

“I always order from dance direct. The quality is always good and sizing is usually correct.”

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Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 2 years ago

“The ballet shoes came in good time, are really excellent quality and fit perfectly. Many thanks.”

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Posted 2 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the quality and fit of your purchase.

Posted 2 years ago

“Price was competitive and delivery service was good. The quality of the products are always excellent.”

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Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 2 years ago

“Sizes come out really small so you need to buy bigger than your usual age group and shoe size. Exchange service is seamless though so a good customer experience overall. Thank you!”

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Posted 2 years ago

Thank you for your comments. We are sorry the products were the wrong size; we will feed this back to our product team. We are glad your overall customer experience was good.

Posted 2 years ago

“Received everything in good condition.”

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Posted 2 years ago

Thank you for your rating and review.

Posted 2 years ago

Dance Direct is rated 4.7 based on 7,783 reviews