Terrible inflexible attitude of staff. Didn’t want to help unable to use common sense and discretion. Full detail below. I called because I was frustrated. I tried various sizes in both Jazz and tap shoes. The tap shoes were either too big or too small. Customer service assistant acknowledged that there is a variation within the same sizes. I had done two large orders some of which I kept; but mostly lots of shoes that just didn’t fit my daughter. I now needed to order just one pair of jazz shoes and was told I had to pay postage. I asked if it was possible to waiver this given the difficulties I’d already had. The assistant explained why she couldn’t do this. She was not impolite. But she was very inflexible and would not help me to resolve the issue I was having. I highlighted that if I were to submit a minimum of £40 to just receive free postage - that this would cost me time and effort and cost the company more also. That it made more sense to be reasonable. She said “if that’s what you want to do that’s fine.” No common sense. No discretion. I’ve spent hours trying to order just two pairs of shoes. I’ve now found a shop about 30 minutes away. Which in future I will use. I don’t care how much cheaper they are online. My time is worth more to me than constantly ordering and returning. Whilst discussing the possibility of a goodwill gesture (not charging postage) i asked if a manager could perhaps allow a goodwill gesture for free postage to which she replied “i am the manager” I’d like to know how the company feels about this. I wouldn’t be happy if my staff were suggesting I order a minimum of £40 (knowing that you’ll return most of it) - just to get free delivery. It costs the company far more than a little common sense and discretion. Plus I feel very under valued as a customer and will share my bad experience.