Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,778 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,778 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 18th May 2025

Megan

Dance Direct 5 star review on 17th May 2025

355

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, delivery when expected, good quality”

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Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 1 year ago

“Express delivery came on time.”

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Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly

Posted 1 year ago

“I've always loved the range of dance gear you supply”

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Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the range of our goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 1 year ago

“Fairly quick delivery and fairly simple returns, replacing a faulty item without any issue. However if I’d known how long exchanges take I would’ve just returned and reordered.”

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Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments about the time taken on exchanges to the team.

Posted 1 year ago

“Quick easy service thank you!”

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Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 1 year ago

“Delivered on time and good quality.”

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Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 1 year ago

“Dance direct is very helpful and has great customer service. My reason for rating a 4 and not a 5, is due to the quality of a leotard I received. It had metal poppers to clasp behind the neck, and they fell apart the first time I tried to clasp and unclasp them. Luckily it's an easy fix with some hot glue, but it was a little disappointing nonetheless.”

Helpful Report

Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team. I am sorry you had a problem with the poppers, if this happens again please contact customer services who will be able to help you.

Posted 1 year ago

“Excellent quality with speedy delivery. Simple returns procedure Love my daughter costume. It’s bright, colourful and excellent quality. Better packaging and spending so much time trying to straighten the costume out which is disappointing”

Helpful Report

Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly. I will pass on the comments about packaging to the relevant department

Posted 1 year ago

“Good range of products and fast delivery options.”

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Posted 1 year ago

Thank you for the review. We always try to give the best value for money and pride ourselves on our product selection and speed of delivery.

Posted 1 year ago

“Quick dispatch”

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Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly.

Posted 1 year ago

“Always great and speedy service that I can rely on when in a pinch for time. I love the broad selection of products, which is why I continuously shop with Dance Direct.”

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Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods and the speed of delivery. We always try to give the best value for money and pride ourselves on our product selection.

Posted 1 year ago

“Good turn over of orders and I am finding that my pupils generally get the right stuff.”

Helpful Report

Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 1 year ago

“Good quality product”

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Posted 1 year ago

Thank you for your review. It is good to know you liked the skirted leotard.

Posted 1 year ago

“fast delivery and good returns policy”

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Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with our returns process.

Posted 1 year ago

“Great prompt service. Good quality dancewear.”

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Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service and the quality of your goods.

Posted 1 year ago

“I found the delivery time very good and fast. The quality if their clothes are great and im comfortable dancing”

Helpful Report

Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the quality of your purchase.

Posted 1 year ago

“Easy to shop website. Shame about the shipping costs each time you order though as since my daughter couldn't try the shoes we had to return them twice costing us shipping twice...”

Helpful Report

Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them. There is a free return label available from the website which reduces the cost of returns but I will pass on your comments.

Posted 1 year ago

“Brilliant, comfy dance wear. Only negative is the leotards i ordered ran a little small.”

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Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. If you need to change them please do so using the returns process outlined on the website.

Posted 1 year ago

“Product came in good time, shoes fit great. Absolutely just what I needed”

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Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 1 year ago

“Good Quality product, arrived when said.”

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Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 1 year ago

Dance Direct is rated 4.7 based on 7,778 reviews