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Dance Direct Reviews

4.7 Rating 6,717 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,717 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 5th May 2024

Dance Direct 5 star review on 5th May 2024

Dance Direct 5 star review on 5th May 2024

Dance Direct 5 star review on 25th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

279

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their value range is so helpful with endlessly growing kids!”

Posted 1 year ago

Thank you for the review. We always try to give the best value for money and pride ourselves on our product selection.

Posted 1 year ago

“Fits nicely and is comfortable my daughter says. Would have liked the clear back strap to extend ideally but it will be fine for the dance she needs it for. Quick delivery too.”

Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“Very prompt service - a little tricky to order from my phone. Lovely gear.”

Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 1 year ago

“Good quality dance clothing. It was disappointing that the ballet dress we needed (lemon) is only available from 1st Position and the size was out of stock for weeks - with Dance Direct unable to notify me when it became available again so it was just pure luck I happened to look on the site at the right time! It would also be helpful to have some guidelines re sizing for 1st Position leather ballet pumps as it took two orders with several sizes being ordered and then needing to be returned to get the right size - which appears to be a full 3sizes larger than the child's current shoe size.”

Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 1 year ago

“Efficient service.”

Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service

Posted 1 year ago

“Nice costumes to nice prices, and short delivery time even to Norway:) Hopefully the quality is good too🤞🏼”

Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the speed of delivery to Norway. We always try to give the best value for money and pride ourselves on our product selection.

Posted 1 year ago

“Love the leotard I ordered and the delivery was fairly quick!”

Posted 1 year ago

Thank you for your review. It is good to know you liked the leotard and the speed of delivery.

Posted 1 year ago

“Lovely ballet wear! High quality however the only thing I would say if the sizing for the shoes comes up a little small so i would suggest sizing up ☺️ But over all really pleased!”

Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. As far as the shoes are concerned the manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 1 year ago

“Items arrived as intended. But I was disappointed it took so long to be sent. The website said dispatch was within 72 hours (which is quite slow anyway) but apparently that excludes weekends (which the website didn’t say at all) and “dispatch” just means that they’ve printed the label, not that they’ve actually dispatched the parcel. So an urgently needed item that was ordered on Sunday morning was collected by the courier at 5pm Wednesday evening and arrived on Thursday afternoon. And that was the “express” delivery at £6.60! (I don’t expect a small business to operate 24/7 but I would expect items to be sent out sooner than that.)”

Posted 1 year ago

Thank you for the 4 stars, although you were not happy with the delivery timescale. This is something the despatch team are working on and hope to resolve it soon.

Posted 1 year ago

“The quality is near immaculate and I don’t have much issues with it. I have quite long arms and my leotard doesn’t really reach my wrists, but other than that, the quality is perfect, delivery time is so fast!”

Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 1 year ago

“Very good sales company. My family have ordered from here multiple times and had all our items arrive in perfect condition. Also not had any problems with returns before.”

Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 1 year ago

“Products were good quality and as decribed Delivery was extremely slow though”

Posted 1 year ago

Thank you for the review about the quality of the products. I am sorry the delivery was slow. You ordered on the Saturday, it was processed on the Monday (as we do not work weekends), and was despatched on the Tuesday via Royal Mail.

Posted 1 year ago

“Good straight forward service.”

Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service.

Posted 1 year ago

“Speedy delivery of great fitting shoes and perfectly sized tights. Both good quality and comfortable!”

Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 1 year ago

“I always order from dance direct. The quality is always good and sizing is usually correct.”

Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 1 year ago

“The ballet shoes came in good time, are really excellent quality and fit perfectly. Many thanks.”

Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the quality and fit of your purchase.

Posted 1 year ago

“Price was competitive and delivery service was good. The quality of the products are always excellent.”

Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 1 year ago

“Sizes come out really small so you need to buy bigger than your usual age group and shoe size. Exchange service is seamless though so a good customer experience overall. Thank you!”

Posted 1 year ago

Thank you for your comments. We are sorry the products were the wrong size; we will feed this back to our product team. We are glad your overall customer experience was good.

Posted 1 year ago

“Received everything in good condition.”

Posted 1 year ago

Thank you for your rating and review.

Posted 1 year ago

“Quick delivery, great item. Having to exchange as sadly ballet shoes are too small for my little girl but have requested next size up.”

Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly although you are having to exchange the shoes. Manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 1 year ago

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Dance Direct is rated 4.7 based on 6,717 reviews