Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,743 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 18th May 2025

Megan

Dance Direct 5 star review on 17th May 2025

355

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic quality Jazz shoes arrived with fast delivery and in perfect condition.Very comfy to wear too.”

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Posted 4 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your jazz shoes.

Posted 4 months ago

“I bought this leotard for my grandson. Good value for money.”

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Posted 4 months ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 months ago

“Easy purchase and good quality shoes. Thank you!”

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Posted 4 months ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods and the ease of purchase.

Posted 4 months ago

“Excellent service and great products at a reasonable price point.”

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Posted 4 months ago

Thank you for your review. It is good to hear that you are happy with our service. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 months ago

“First class service from start to finish! My last minute order was fulfilled and dispatched promptly so arrived in plenty of time, using the next day delivery option. The costume was excellent quality and looked amazing. I ordered two different sizes and used the free returns for the one that didn’t fit. My return was processed and monies refunded quickly. Well done Dance Direct, I wish more online companies were like you. Will definitely use you again and can’t recommend you highly enough!! 🤩🤩🤩🤩🤩”

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Posted 4 months ago

“I received no confirmation of the order. I used the contact us form twice and received no reply. My delivery eventually turned up.”

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Posted 4 months ago

Confirmations were sent to the email address you supplied, as was the reply to your query. Please check your Spam folder to see if it went there .

Posted 4 months ago

“Good product and delivery but two payments were taken on my card (though promptly refunded) and returning was a little faffy.”

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Posted 4 months ago

I have spoken to the Customer Service team and they responded to your query about 2 payments having been taken stating "We can only see one payment for this amount. Is it possible that the second payment was just reserved but has been released back into your account?" We made the Returns Process as simple as possible and the section Returns on the Dance Direct website explains the process in full.

Posted 4 months ago

“The returns seem to take a very long time to be sorted. I have two returns I’m waiting on at the moment and no correspondence from dance direct. Bit poor.”

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Posted 4 months ago

We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. The goods are then refunded. Your return will be processed within 14 days. If you have not received anything in that time period please contact hello@dancedirect.com who will help you.

Posted 4 months ago

“Parcel arrived quickly. Good quality leotard and skirt. Sized as stated.”

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Posted 4 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the quality of your purchase.

Posted 4 months ago

“Recently bought on DD after many years as my daughter has joined the ballet family! Better yet, I am her teacher. It was a beautiful full circle moment. All items bought were delivered quickly and fit perfectly. Quality service as I remeber it from when I was dancing many years ago.”

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Posted 4 months ago

“has everything and there’s quick delivery”

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Posted 4 months ago

“Amazing quality, beautiful dresses and a great selection on their website. Quick delivery and all clothes were well packaged. Sadly, I had to return some as they didn’t fit, however the return process was very easy and the refund was sorted quickly. Would definitely recommend and use again in the future.”

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Posted 4 months ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here. We look forward to your next order!

Posted 4 months ago

“Very pleased with recent purchase of leotard with frill skirt. The quality is excellent! Definitely purchase future Dance items as my Granddaughter grows !”

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Posted 4 months ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We look forward to your granddaughter's next leotard.

Posted 4 months ago

“Very quick delivery”

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Posted 4 months ago

Thank you for your review. It is good to hear your order arrived promptly.

Posted 4 months ago

“Thank you for the service. Good item selection, fast delivery.”

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Posted 4 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with our service.

Posted 4 months ago

“New bag ordered for my daughter, excellent service and the bag it top quality! Will defo order again”

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Posted 4 months ago

Thank you for your review. It is good to hear that you are happy with our service and the bag.

Posted 4 months ago

“I have been dancing for 30 years and I have always used Dance Direct. They have good quality products and I have never had any issue with what I order. L”

Dance Direct 5 star review on 24th January 2025

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Posted 4 months ago

Thank you for the review and photo. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 months ago

“I found everything I needed, ordering was easy and delivery was quick. Communication on the progress of my order was most welcome.”

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Posted 4 months ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 months ago

“A very efficient and reliable service. Good quality products that have brought lots of happiness to my daughter and aided her through her ballet and tap adventure”

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Posted 4 months ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here. It is good to hear that we are helping your daughter on her dance journey.

Posted 4 months ago

“Great products that are priced well!”

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Posted 4 months ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 months ago

Dance Direct is rated 4.7 based on 7,743 reviews