Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 8,092 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 8,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 28th December 2025

362

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and received my order in quick time. Would highly recommend you as company.”

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Posted 5 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 4 years ago

“Always excellent to deal with”

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Posted 5 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 4 years ago

“Great products delivered faster than expected!”

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Posted 5 years ago

Thank you for the review. We love to hear that we have exceeded expectations.

Posted 4 years ago

“Love the quality and quick delivery!”

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Posted 5 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 4 years ago

“I have had several dance items from DanceDirect as my Granddaughter is an avid Ballet lover. All items, without exception have been excellent quality, just as ordered and the delivery has been on time. No negatives here only positives.”

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Posted 5 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 5 years ago

“The order arrived 3 months later because of your issues. The first time I believe that you didn't sent the pacage, because i didn't recieve any contact by DHL and the tracking of Dance Direct give informations as it was delivered at my house, and did not. The second time when arrived DHL asked me to pay a taxe fee of 81,37€. I refuse and DHL explain me that Dance Direct had sent with this option, so the parcel was returned. Just after a long talk with DHL and Dance Direct I understood what happened and resolved the situation and the order was sent for me again. I'm really disapointed with your services.”

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Posted 5 years ago

Thank you for your review. Unfortunately, there was a couple of issues with DHL Portugal which were raised within the team and we worked together with you and DHL to solve as soon as possible. We believe this was resolved as per our last conversation, however, if there is any further issues that you would like to raise please do not hesitate to contact us again so that we can help resolve them too.

Posted 5 years ago

“Fantastic service great communication.”

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Posted 5 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 5 years ago

“Excellent service every time.”

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Posted 5 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 5 years ago

“Fantastic quality tap shoes and a great service, thank you.”

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Posted 5 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 5 years ago

“Perfect pretty, feminine 'Rock it' Capezio split sole dance shoe, featuring black netting and suede, no friction so it is easier to pivot and glide. Perfect! I exchanged the original for a larger size and service 10/10. Thank you Dance Direct - Sally S”

Dance Direct 5 star review on 9th April 2021

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Posted 5 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 5 years ago

“Fantastic service and excellent communication . Thank you”

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Posted 5 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 5 years ago

“Dance teacher advised to go up a size but my slim build 12 year old doesnt even fit I'm the adult medium.”

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Posted 5 years ago

I am sorry that the item you ordered did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size. Please email hello@dancedirect.com who will be able to advise you what to do next.

Posted 5 years ago

“Fast reliable service would definitely use them again”

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Posted 5 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 5 years ago

“Excellent customer service...sizing small on most items...best to size up from a high street small to medium or large”

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Posted 5 years ago

Thank you for the 5 stars it makes our day when we hear positive comments. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size. Your advice on sizing will be useful to other customers, thank you.

Posted 5 years ago

“Quite disappointed I ordered ballet leotard and skirt from the same brand in the same colour ‘sky blue’ and they’re 2 different shades of blue. I’ll keep them because I need them but I think I’ll have to buy in person to avoid this in the future. Picking staff should notice this before sending it out.”

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Posted 5 years ago

I am sorry you have a colour difference between the skirt and leotard. Please can you send a photo to hello@dancedirect.com so that we can look into this.

Posted 5 years ago

“No issues. Item as described and delivered within a few days.”

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Posted 5 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 5 years ago

“Nice and easy website to use! Speedy checkout too! Kept me informed of delivery too! And arrived on time! 🩰”

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Posted 5 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 5 years ago

“Very pleased and very food quality.”

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Posted 5 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 5 years ago

“Quick delivery, great quality! Brilliant value for money :)”

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Posted 5 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 5 years ago

“Very efficient service but I'm afraid I had to return my purchases as they were too narrow. I have not as yet received a refund.”

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Posted 5 years ago

Thank you for the good review. I am sorry the shoes did not fit. Please expect delays in returns processing as our returns warehouse is operating a strict covid-secure process. Returns will be processed in date order. Please allow us some time to work through them and you will receive an automated e-mail as soon as your return has been processed. If you requested a refund then this will be processed as soon as possible.

Posted 5 years ago

Dance Direct is rated 4.7 based on 8,092 reviews