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Dance Direct Reviews

4.7 Rating 6,666 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,666 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 28th March 2024

Dance Direct 5 star review on 20th March 2024

Dance Direct 5 star review on 12th March 2024

Dance Direct 5 star review on 12th March 2024

Dance Direct 5 star review on 12th March 2024

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly I’m really disappointed with the fact that you’ve not had any canvas shoes in my size not once but twice when I ordered them. Other than that, the tights and leotards are great :)”

Posted 3 years ago

Thank you for your review. We are sorry to hear that we did not have any canvas ballet shoes in your size available. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. We are glad to hear that you like the leotards and tights.

Posted 3 years ago

“Late being despatched, then was told the delivery would be expedited, but was delivered as royal mail standard - hardly expeditious. And then too small.”

Posted 3 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are shipping orders as quickly as possible and we are sorry that your order was delayed. I understand that the item is too small and you are welcome to return this for a refund or an exchange and you can find more information here along with the option to download a free returns label: https://www.dancedirect.com/returns

Posted 3 years ago

“The products ordered were great and fitted well, however I was given the wrong information via email about the dispatch of my items. Several emails and two phonecalls later and my order was dispatched over a week after ordering.”

Posted 3 years ago

Thank you for your review. We're sorry that you were given the wrong dispatch information when you e-mailed us. We did update some of the information last week and it could have happened just as we switched over, but I'm glad to see that you have now received your order. Apologies for the inconvenience and the delay.

Posted 3 years ago

“still havent been refunded”

Posted 3 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are working as quickly as possible. Due to this we are still a few weeks outside of our usual 14 day returns processing time but we will process your return as quickly as we can. Apologies for the delay and the inconvenience caused.

Posted 3 years ago

“Normally I would speak highly of dance direct, but unfortunately not so much at the moment. Took forever to dispatch which normally is quick. Didn’t send one item that was in stock when ordered but by the time they dispatched item was not in stock. I had to chase orders for them to be dispatched. I understand with COVID some delays but no communication. Although saying that when I emailed them they were very helpful and I can’t fault customer service.”

Posted 3 years ago

Hi Dorota, thank you for your review. I'm sorry to hear that there have been delays outside of the timescales advertised on the website. We are still operating with a limited number of staff at the moment but we are actively working on introducing more shifts to reduce despatch times. In regards to the item that was unavailble I can see that one of our customer service team has already requested a refund which should be processed today. Apologies again for the inconvenience caused.

Posted 3 years ago

“The customer service was great as I had to return all the items as the size of the shoes was no where no accurate.”

Posted 3 years ago

Hi Rachael, thank you for your review. I'm sorry to hear that you had to return all the items. Unfortunately especially with shoes the sizing can vary from brand to brand and as such it can be difficult to work out the size you require. We are currently working with our suppliers to make more information available on the website to assist our customers in choosing the right size.

Posted 3 years ago

“They looked fine at first. I deliberately chose the medium sized tights, knowing I'd put some weight on, but a massive hole appeared on the inner thighs on first wear, and this happened on both tights I purchased. Next time I'll consider upgrading to a higher denier or select a different size.”

Posted 3 years ago

“Really good material but it’s see through”

Posted 3 years ago

“Dont bother with Express service. I Paid premium for next day delivery and waited 3 days . The response i got was they are short staffed. Well that is not my problem. Dont offer the premium service if you cant supply it. Way to make a little extra !! Actual product was good quality for a decent price. Will use again but maybe go for standard delivery at reduced cost”

Posted 3 years ago

Good afternoon, thank you for your review. Please note that there is a notice on the website advising our customers that it can take up to 72 hours (3 working days) for an order to be dispatched as we are working with a limited number of staff.

Posted 3 years ago

“Very slow returns process, however everything else is great”

Posted 3 years ago

“Originally had an item missing from my order which was inconvenient but customer service sent it out quickly without any issues”

Posted 3 years ago

“The leotard was fine, just Fedex took a while to deliver. Paid for next working day delivery for Fri 31st Aug, was stuck in Poole Fedex hub, they did not deliver until Monday 3rd Aug.”

Posted 3 years ago

“der Ballett Onlineshop mit der wohl grössten Auswahl an Balletttrikots. Ausgefallen, schlicht, klassisch, es ist für jeden was dabei. Versand erfolgt schnell und problemlos. Einziges Minus von mir, ist der Aufbau eurer Website: - Unendlich langsam und unübersichtlich. -Es wäre schön wenn Trikots direkt auf der Übersichtsseite in allen erhältlichen Farbvarianten abgebildet wären. Das ist nur bei ein paar wenigen der Fall so das man jedes Mal jedes Trikot einzeln anklicken muss. -Bei manchen Trikots die man aufruft, erhält man weder eine Grössenangabe, noch eine Option das gewünschte Trikot in den Einkaufswagen zu legen. Falls das bedeuten soll, das es ausverkauft ist, wäre ein entsprechender Hinweis hilfreich. -und zu guter letzt: entweder bin ich wirklich blind oder verkauft ihr kein Spitzenschuhzubehör??? Das finde ich mehr als unverständlich. Ein Ballettbedarfshändler sollte so etwas auf jeden Fall im Sortiment haben. Falls ihr doch Zehenschoner etc. verkauft, dann wäre es vielleicht ratsam diese auch unter der Kategorie Zubehör anzuzeigen...”

Posted 3 years ago

Guten Tag, vielen Dank für Ihre Bewertung. Wir entschuldigen uns herzlichst, dass Sie bei der Bestellung solche Probleme hatten. Ich habe Ihr Feedback bereits an unsere EDV-Abteilung weitergeleitet, da wir uns immer bemühen, unsere Webseite zu verbessern. Hier ist der Link, wo Sie Zubehör für Spitzenschuhe finden können: https://www.dancedirect.de/zubehor/tanzzubehoer/accessoires-koerper-fuesse Wenn Sie eines oder mehrere dieser Accessoires bestellen möchten, können Sie dies gerne online tun, und ich werde Ihnen gerne die Portokosten rückerstatten. Bitte senden Sie uns eine E-Mail an hallo@dancedirect.de und wir können dies für Sie veranlassen.

Posted 3 years ago

“ordered 2 different sizes of face covering but 3 the same size arrived. Masks are of good quality but the correct sizes would have been better.”

Posted 3 years ago

Good morning, apologies again for this error. As discussed yesterday we have now issued a replacement for the wrong size and this should be with you in the next couple of days.

Posted 3 years ago

“Website gave option to pay extra for next day delivery but due to COVID-19 you are unable to offer whilst I had seen to allow 72 hours I thought that that was for standard deliveries and it wasn’t clear that next delivery would not be next day! I emailed and have been offered a refund so I guess no harm done but I think the next day delivery should be removed completely whilst you are unable to offer that service.”

Posted 3 years ago

Good morning, thank you for your feedback, We do still ship orders on a next day service following the 72 hour dispatch window and if next day is not selected it goes on a standard service. Apologies for causing confusion.

Posted 3 years ago

“Disappointed that you were out of stock of one of the items I ordered (due to a stock discrepancy) but took payment for it. Whilst I understand that these things happen, I would have expected this to have been picked up when my order was packed and reported. Triggering an automatic refund and email. That said getting the refund was no trouble and easy to do”

Posted 3 years ago

“Just a little disappointed that one of our items was wrong, the code on the item sent was different to the item we ordered. Otherwise we were happy with the other items we received.”

Posted 3 years ago

Good afternoon, I'm sorry to hear that one of the items is incorrect. Please could you send us an e-mail with more information and a photo of what you have received instead to hello@dancedirect.com?

Posted 3 years ago

“I like the products from Dance Direct, however I do find the warehouse and packing service a little less professional. I have had garments delivered which are not the size that the packaging states and most recently I ordered a pair of shoes in UK size 5, which were a US 5. I had to fill in return forms and go to the post office in Lockdown to return them.”

Posted 3 years ago

“Excellent products but the website is awful. Very slow and difficult to navigate. I tend to avoid it unless I need to use it despite the excellent range”

Posted 3 years ago

“Very fast delivery to the other side of the world. sizing very generous, and not true to size chart. ordered a Large child, but needing a medium or small?? otherwise costumes are lovely, i would have given a 5 star review if the sizing was more accurate.”

Posted 3 years ago

Good afternoon, thank you for your feedback, I am sorry to hear that the sizing was very generous, I have now passed this feedback to our buying department to look into further.

Posted 3 years ago

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Dance Direct is rated 4.7 based on 6,666 reviews