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Dance Direct Reviews

4.7 Rating 6,703 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,703 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 25th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

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Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 8th April 2024

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really really pleased with the superbly fast delivery. Unfortunately your sizes are rather on the small side (I wish I'd spoken to other mums before ordering 1st now as they've found the same) Which has unfortunately meant I've had to re-order, costing me a 2nd delivery charge.”

Posted 6 years ago

Hi Claire, Sorry to hear the item you ordered was too small. We do display sizing charts on most of the products on our website. If you followed this guide and still found the sizing to be too small please get in touch with our customer services team https://www.firstposition.com/contact and we will get this looked into by our garment technologist. We do offer a freepost returns label and exchange service, please see https://www.firstposition.com/returns Kind regards Dana

Posted 6 years ago

“Not really.today is 20th and l haven't received goods l bought on 13october. Still waiting patiently..😏”

Posted 6 years ago

Hi Rachael, Thank you for your review. Deliveries to Europe can take between 7-10 working days to arrive. If you have not received your order by the 10th working day, please contact our customer services team and someone will gladly look into this for you. Kind regards Dana

Posted 6 years ago

“I never received the order I placed due to an issue with the courier so had to buy from another supplier however, the customer services team at First Position were fab and arranged a quick refund so whilst I cannot comment on the item I had hoped for I cannot fault the customer service and this has not put me off placing further orders”

Posted 6 years ago

Thank you for your review Emma. Please accept our apologies you experienced issues with the delivery of your parcel, it is great to hear you felt our customer services team dealt with your matter at hand and resolved this promptly for you. We hope you continue to shop with us in the future :)

Posted 6 years ago

“Purchased size 8 children's balet shoes. When they arrived they were tiny more like a size 6 no way they were going to fit my daughter. However did not attend to return as the shoes were on sale so didn't coat enough to justify the hassle of returning”

Posted 6 years ago

Thank you for your review Leona. We offer a free returns policy in the UK you would just need to download the returns form from our website. I can see the shoes that you have ordered we recommend to go up 2x your UK size when ordering between a C5-C8. We hope you continue to shop with us in the future :)

Posted 6 years ago

“Good price on some dance shoes.”

Posted 6 years ago

Thank you for your review. We are pleased you are happy with the competitive prices we have to offer. We hope you continue to shop with us in the future :)

Posted 6 years ago

“So far, the quality of the uniform and ballet slippers I purchased are good. My daughter has worn them once with no issues. My purchase came quickly and at a MUCH better price than was offered by the dance studio. That being said, the quality of the tights was not as good, thus the 3 star rating. After one wear, there was already a hole in the crotch of the tights. I'm not sure how many wears we'll get out of it, and she had only worn the tights for a little over an hour!”

Posted 6 years ago

Thank you for your review Jennifer. We are pleased you are happy with the speed of your delivery and the competitive prices we have to offer.We have contacted you directly to try and resolve the problems you have experienced with the tights you had ordered. We hope you continue to shop with us in the future :)

Posted 6 years ago

“They sell good quality shoes and having free returns makes it worthwhile to shop with them. That said, their sizing is inconsistently given in different categories and even more difficult, the size it says on the first page then says something else on the order confirmation! Confusing and challenging, but with free returns it is not too much of a hassle to order a few and return those that don't fit.”

Posted 6 years ago

Thank you for your review. Please accept our apologies for the inconsistency with our sizing charts this is something that we are looking into. We hope you continue to shop with us in the future :)

Posted 6 years ago

“The shoes came very quickly and were easy to order. However I am a solid 5.5 so ordered 7.5 as instructed. They didn't fit well even though they should have been medium fit they were tight across my toes. Didn't have time to send them back as exam was a couple of days later. Good news was I swapped them with my teacher for a size 6. Bad news was your shoes were prettier and softer and I wish I had ordered them earlier!”

Posted 6 years ago

Thank you for your review Karen. We are pleased you are happy with the speed of your delivery. Please accept our apologies you feel as though the sizing guide is not quite accurate, we take all feedback on board and it will be fed back to the appropriate people We hope you continue to shop with us in the future :)

Posted 6 years ago

“I am happy with the product, however standard postage is £3.50. I ordered on a thursday and didn't receive the item until Tuesday/Wednesday. The item was a pair of very small (size 2) high leg pants, therefore I can't understand how this warrants such a high price on postage. The item is too small for me so i now have to return the item, also, at the cost of myself. I think you should review your shipping charges.”

Posted 6 years ago

Thank you for your review. Please accept our apologies that your parcel took a little while to reach you, the cost of delivery is the same for any item ordered and shipped on a royal mail 1st class service which usually arrives within a couple of days but can take up to 3-5 working days. I have emailed you a returns form which has a prepaid returns label that you can request an exchange or a refund with. We have tried to contact you but couldn't manage to get hold of you, please do not hesitate to contact us should you have any further queries on 033 0333 0222. Kind regards, First Position

Posted 6 years ago

“Shoes not as pictured on web site bit dissapointed”

Posted 6 years ago

Dear Jane, Thank you for your review. Please accept our apologies you feel the shoes are not as pictured. we will try and contact you to resolve this matter. Kind regards, First Position

Posted 6 years ago

“Prompt delivery and excellent customer service when I needed help with the return of my purchase”

Posted 6 years ago

Thank you for your review Julie. We are pleased we have met the standard in all fields. We hope this means you will continue to shop with us in the future :)

Posted 6 years ago

“The pair of jazz shoes that we ordered were too small (it didn't mention on the website to order a size bigger) - but First Position sent another larger pair by special delivery just in time so that my daughter could wear them for her performance.”

Posted 6 years ago

Dear N Michell, Thank you for your review. Please accept our apologies that you feel the shoes are not true to sizing as advertised, we will look into this for you. We are happy that the replacement order made its way to you promptly. We hope you will continue to shop with us in the future :)

Posted 6 years ago

“we were extremely happy with the fast delivery ! 1 week from the UK to toronto -my friends daughters shoes fit perfectly according to the chart but my daughters did not - she is a 7.5 us ladies and we were advised to buy capezio jags in the 8- she tried the shoes in size 8 at a dance competron to be certain - these shoes are small and wondering if they were mis sized - she has to tape them to keep on her feet as they are stretched and fall off heels - you can tell stretched as the small holes show her white socks through to accomodate foot - no way she would be a 9”

Posted 6 years ago

Thank you for your review. We have contacted you and hope to resolve this issue for you.

Posted 6 years ago

“Shoes seem great and delivery once in stock was fast. The only problem was that they were out of stock for weeks.”

Posted 6 years ago

Thank you for your review. We are pleased you are happy with the speed of your delivery we can only apologise that the item was out of stock for weeks. We hope you continue to shop with us in the future :)

Posted 6 years ago

“Very quick delivery”

Posted 6 years ago

Thank you for your review. We are pleased you are happy with the speed of your delivery. We hope you continue to shop with us in the future :)

Posted 6 years ago

“They had the goods in stock”

Posted 7 years ago

“Item very satisfactory but had to chase for delivery, and priced quite highly. So was cost of delivery.”

Posted 7 years ago

“Lovely leotard and delivery was on time..”

Posted 7 years ago

“I'm trying to contact first position to exchange some shoes I bought in the wrong size. I have emailed and phoned but no response.”

Posted 7 years ago

“The items I ordered turned up very quickly. Unfortunately 3 packs of tights that I ordered were the wrong size and another pack was the wrong type. As I need them urgently for a dance show the wait for an exchange is too long so a twenty mile round trip to the dance shop needed. Disappointing when order pickers don't appear to check sizing details carefully enough. ????”

Posted 7 years ago

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Dance Direct is rated 4.7 based on 6,703 reviews