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Dance Direct Reviews

4.7 Rating 6,703 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,703 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 25th April 2024

Dance Direct 5 star review on 19th April 2024

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Dance Direct 5 star review on 8th April 2024

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery to the other side of the world. sizing very generous, and not true to size chart. ordered a Large child, but needing a medium or small?? otherwise costumes are lovely, i would have given a 5 star review if the sizing was more accurate.”

Posted 3 years ago

Good afternoon, thank you for your feedback, I am sorry to hear that the sizing was very generous, I have now passed this feedback to our buying department to look into further.

Posted 3 years ago

“My previous orders have fast and efficient and have the lowest prices that I can find. I’m very happy with the service”

Posted 4 years ago

“Really nice shoes but the popper came un done multiple times on stage.... dangerous :(”

Posted 4 years ago

Hi Laura, Thank you for your review. We are very concerned about this, could you kindly send us an e-mail with your order number to hello@dancedirect.com so that we can organise a replacement for you as this could be a faulty item, and allow us to address the issue with our supplier?

Posted 4 years ago

“Ordered a chiffon wrap skirt in adult size (one size only) I am a size 10 and it is only just about okay, not really big enough. The item itself is perfect just sizing not generous enough!”

Posted 4 years ago

“Phone orders are easy , people are very helpful. Website orders are a nightmare, photos aren’t clear enough and colours aren’t clear. Very confusing -and I am still waiting for 3 refunds.”

Posted 4 years ago

Hi Pamela, thank you for your feedback. We have raised your comments with our IT department regarding the issues on the website. I will call you for the tracking information so I can look into your refunds.

Posted 4 years ago

“I order black footless tights in s/m for my size 8 daughter they are very small more petite than s/m. The leotard was a good fit however some of the stitching is not great, we are kept both items as needed for the next day but not sure how long the stitching will hold in places. Ordering and delivery was all very easy and the item was delivered on time.”

Posted 5 years ago

Thank you for your review. I am sorry that the stitching is poor on the leotard. We would like to look into this for you, please could you send a photo of the problem to help@firstposition.com.

Posted 5 years ago

“Sizing wasn’t clear on ordering, we ordered normal shoe size as it didn’t state otherwise and they came up really small”

Posted 5 years ago

Thank you for your review. We are sorry you are unhappy with the sizing. We value your feedback and will certainly forward it to the relevant department. We hope you continue to shop with us in the future.

Posted 5 years ago

“I ordered two pairs for my daughters ballet performance. It was vital they were pink. But both pairs arrived and even though the box and ad say pink, the tights are definitely peach. Missold. We couldn’t use these for the performance and instead had to wear old ones. Otherwise the tights are good quality.”

Posted 5 years ago

Thank you for your review Iwona. We are sorry to hear you are not happy with the colour of the tights you have received, if these are unopened they can be returned for a full refund via our free returns form. We hope you continue to shop with us in the future :)

Posted 5 years ago

“I ordered 9 of this skirts for a dance group, the quality of the skirts is good for the price. But DO NOT TRUST the measurement on the chart! it is kids size only so the bigest would be like a size 6 for adults!”

Posted 5 years ago

Thank you for your review Alba. We are pleased you are happy with the quality of the skirts you have ordered it is a shame to hear you are not happy with the sizing, with the particular skirts you have ordered these are not made in normal leotard sizes and are in waist size. We hope you continue to shop with us in the future :)

Posted 5 years ago

“Fair prices and decent range of products. Slow delivery.”

Posted 5 years ago

Thank you fr your review. We are pleased that you are happy with our products. We can see that your order was placed on the 11th and was received on the 13th. Hopefully next time this will be quicker. We hope that you continue to shop with us in the future.

Posted 5 years ago

“I am very satisfied with the product (black leotard), but making sure I am buying the correct size was very stressful. Please add a page to the website with a size chart and make it easy to navigate to.”

Posted 5 years ago

Thank you for your review. Please accept our apologies the sizing chart was not easy to find. The sizing chart should be below every item. We hope you continue to shop with us in the future :)

Posted 5 years ago

“I was unable to use the discount code that I’d been sent with a previous order.”

Posted 5 years ago

Thank you for your review. The discount code on the back of your invoice is valid on first position items only. We hope you continue to shop with us in the future :)

Posted 5 years ago

“Reasonably priced but pretty certain these shoes had been worn before!!! Slightly disappointed to be honest.”

Posted 5 years ago

Thank you for your review Debbie. We have contacted you directly. Kind regards, first position

Posted 5 years ago

“Expensive delivery”

Posted 6 years ago

Thank you for your review. Your feedback will be passed on to see if this is something we can improve on. We hope you continue to shop with us in the future :)

Posted 6 years ago

“It was my first time ordering from here, and I was worried the leotards wouldn’t be great because of the affordable price. I was so impressed with my leotard and I love wearing it! It’s great quality and fits perfectly!”

Posted 6 years ago

Thank you for your review Lily. We are pleased you are happy with your first order and that as well as a great price we manage to offer amazing quality also. We hope you continue to shop with us in the future :)

Posted 6 years ago

“Pants fit fine wasn’t happpy with shine of material and quite thin also not able to return even tho o ly tried on over other underwear!”

Posted 6 years ago

Thank you for your review Emma. We are sorry to hear you are not happy with your purchase, unfortunately due to health and safety reasons we are unable to accept the return of underwear. We hope this doesn't prevent you ordering with us in the future :)

Posted 6 years ago

“Delivery come quite quick. Therefore product is very small when base on quite size by age, I ordered ballet dress (side 0, age 5-6) for my 4 years old daughter, dress was far too small for my daughter. I have to return but stool paid for delivery charged.”

Posted 6 years ago

Thank you for your review Mayuree. We have contacted you directly to try and resolve the situation. Kind regards, First position

Posted 6 years ago

“Cheaper prices than other sites.”

Posted 6 years ago

Thank you for your review. We are pleased you are happy with the competitive prices we have to offer. We hope you continue to shop with us in the future :)

Posted 6 years ago

“The 2 pairs of shoes arrived on time, were well packed and good quality. However, although the child I was buying them for was size 7 in shoe and I bought size 8 - the ballet shoes were only JUST fitting (nearly sent them back) and as the tap shoes (I'd actually bought for Christmas) were also ordered in 8 I had to let her try them on, just in case they were too small - in fact they were quite large!! So now she has seen them I have to buy something else. If you put the sole's together of the tap and ballet shoes there are about a 1cm difference!!! buy another Christmas present”

Posted 6 years ago

Hello Carole, Thank you for your review. We have contacted you directly to resolve the problem. Kind regards, First Position

Posted 6 years ago

“I ordered a pair of capezio showtapper tap shoes. I have bought this style before & love them but I found these to big particularly small. Both narrow & short so had to return them. However, I found their customer service excellent. They were very informative & helpful. Would definitely use again, especially as their return postage is free.”

Posted 6 years ago

Thank you for your review. Please accept our apologies for the sizing difficulties you have experienced with your order. It is great to hear that you found our customer service excellent. We hope you continue to shop with us in the future :)

Posted 6 years ago

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Dance Direct is rated 4.7 based on 6,703 reviews