Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,764 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,764 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

Write Your review

Tell us how Dance Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dance Direct 5 star review on 18th May 2025

Megan

Dance Direct 5 star review on 17th May 2025

355

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was prompt. Unfortunately the size information for wrap tops was too vague. As a consequence, the wrap top turned out to be roughly 2-3 sizes too small. Moreover, the wrap top was sent in the wrong colour. The leotard was delivered as ordered. I can recommend Dance Direct, but please check your size carefully as they tend to run much smaller than expected.”

Helpful Report

Posted 2 years ago

Thank you for the positive review. I am sorry that the wrap tops did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 2 years ago

“The pants were fine,the postage is another story,I paid £6 for next day delivery,came 3days later,I had emailed them twice and not once did I get a reply”

Helpful Report

Posted 2 years ago

I am sorry that you did not get a reply to your email but I understand that the Customer Service Team have been in contact with you now to resolve your issue.

Posted 2 years ago

“Happy with my purchase though paid for next day delivery and received it 3 workng days later!”

Helpful Report

Posted 2 years ago

Thank you for the review. I am pleased that you are happy with your purchase but sorry that the delivery was not as quick as you expected. When you pay for FedEx 24 hour upgrade option, orders are despatched within 72 hours of the order being placed and then delivery is within 24 hours of the despatch date, unless this happens to be a weekend. We cannot guarantee a next day delivery and am sorry if this is what you were expecting.

Posted 2 years ago

“Dispatch time was good. Items received in good condition”

Helpful Report

Posted 2 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 2 years ago

“Leotard came quickly. Well packaged. Leotard a little see through - needs a lining of some sort.”

Helpful Report

Posted 2 years ago

Thank you for your review. It is good to hear your order arrived promptly. I have passed on your comments to the buying team.

Posted 2 years ago

“Hi, I am a little bit disappointed as when I ordered something I didn't get a confirmation so I ordered it again as I assumed it was an order error and I received 2 identival deliveries.If I received a confirmation earlier I would be able.to cancel one of them before dispatching. Hopefully I wouldn't have.to.pay extra for delivery.”

Helpful Report

Posted 2 years ago

I am sorry you did not receive confirmation. I will raise this matter with the IT team.

Posted 2 years ago

“I was pleased how quick they came but I had to return for a replacement but haven't received or heard anything about them yet”

Helpful Report

Posted 2 years ago

I am sorry you feel that the wait for the replacement is too long but we do state it can take up to 14 days to process returns. The exchange was processed yesterday and the replacement is due to go out today

Posted 2 years ago

“When I ordered, there were a couple of mix ups, as I was ordering for a dance school in Zimbabwe, Africa. The entire order was not completed and delivered at once, but I was not notified, however after a couple of different orders, we managed to get the correct goods. The ailing is awesome. But now I am awaiting a response from your customer service team to respond to an email and returns I’ve sent. Am awaiting eagerly. Otherwise I’m so happy with the products!”

Helpful Report

Posted 2 years ago

I am sorry you have not received a reply to your latest email. I have passed this on to the Customer Service Team who will respond to you. I am so pleased you were happy with the products you received.

Posted 2 years ago

“After finally getting my order placed the arrival of my order was very fast. Although I do find the website difficult to use.”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase. I will pass your comments about the website on to the IT Team.

Posted 3 years ago

“The order was smooth and was given a 10% discount for the first order. However the size was too small for her so wanted exchange. But the system didn’t allowed it so I purchased a bigger size. And still waiting for the refund for the first one!”

Helpful Report

Posted 3 years ago

I am sorry you have not received the refund into your bank yet. The credit was processed on the 17th May so should be with you soon.

Posted 3 years ago

“Took a while for delivery.”

Helpful Report

Posted 3 years ago

Thank you for the review. What a lovely picture. I am sorry the parcel took a few days to arrive but it was ordered just before the Bank Holiday when we were closed. We are currently despatching within 3 working days of the orders being placed.

Posted 3 years ago

“order size 3, my daughter is a 2.5, far too small. sizing needs to be sorted. Have to return and order size 4, haven't received them yet but hoping they fit better.”

Helpful Report

Posted 3 years ago

I am sorry that the jazz shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. The replacements are being sent out today.

Posted 3 years ago

“The fit is perfect but is incredibly see throughout so there’s no way I can wear it, not even with skin colour underwear.”

Helpful Report

Posted 3 years ago

I am sorry the catsuit is not suitable. Please contact hello@dancedirect.com and one of the team will be only too happy to help you.

Posted 3 years ago

“Arrived quickly but was a different size and colour from the one I had even though I ordered same as previous one?”

Helpful Report

Posted 3 years ago

I am sorry the leotard was not as you expected. Please send a photo of the garment you received to hello@dancedirect.com so we can see where the problem lies with the different colour and size.

Posted 3 years ago

“Perfect products, if only I could have better information on the taxes I'll have to pay on delivery!”

Helpful Report

Posted 3 years ago

Thank you for the review, Unfortunately the taxes are outside of our control.

Posted 3 years ago

“purchase as aspectation”

Helpful Report

Posted 3 years ago

Thank you for your review.

Posted 3 years ago

“Size is far too small, not true to size”

Helpful Report

Posted 3 years ago

I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. The goods are then refunded.

Posted 3 years ago

“Love the dance sneakers but come up smaller than standard sizing. Happy with option to exchange and free return but shouldn’t have to fill in own return form”

Helpful Report

Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. I will pass on your comment about the Returns form to the appropriate department.

Posted 3 years ago

“Lots of choice good website, poor quality product received and no response as of yet to an email about the product I received”

Helpful Report

Posted 3 years ago

I am sorry but we do not monitor emails and Reviews at the weekend but someone will be in touch today, Monday, to resolve your problem.

Posted 3 years ago

“Great dance clothes although customer service does not answer promptly, 5 days waiting and no answer yet.”

Helpful Report

Posted 3 years ago

Thank you for your comment about the great dance clothes. I understand that customer services have contacted you. Please check your Spam box in case their reply went in there by mistake.

Posted 3 years ago

Dance Direct is rated 4.7 based on 7,764 reviews