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Dance Direct Reviews

4.7 Rating 6,684 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,684 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 25th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 8th April 2024

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of my purchased goods was out of stock and canceled, and I was informed of it after shipment of the rest of my order. I thought it was unfair because the cancelled item was the one I really wanted.”

Posted 2 years ago

I am sorry the item you wanted was out of stock. We shipped the rest of the order so there would be no delay to you in case the other items were urgently needed.

Posted 2 years ago

“Terrible customer service. The shoes they sent were far smaller than standard sizing and when I sent photos comparing the shoe they sent to a normal EU41 and advising that I thought it had been labelled incorrectly, I was told that dance shoes always come up smaller. They therefore refused to refund postage. The sizing chart on their website however, gave no indication of this. If the shoes are not standard sizing this should be stated on the website with some guidance. Otherwise how is anyone meant to know what size to order?!”

Posted 2 years ago

I am sorry you are not happy with our service. This is something we pride ourselves on so I will certainly investigate your experience. Shoe manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 2 years ago

“Attention très mauvais surprise . 9 E de frais de Douane ! Pour un produit étiquette China. Autant commander direct chez Aliexpress. !!!!”

Posted 2 years ago

Bonjour, Nous sommes désolés que vous ne soyez pas satisfait(e) de votre commande. Nous fournissons des informations concernant les frais de douane sur notre page principale où vous pouvez aussi lire que "Des taxes & des frais de déboursement peuvent s'appliquer". Toutes les informations complètes ici:https://www.dancedirect.fr/info-ddfr-customers Au moment de passer la commande, une annonce ultérieure apparaît sur la gauche de l’écran: "Si votre adresse de livraison se trouve en dehors du Royaume-Uni, vous devrez peut-être payer des droits et taxes d'importation, qui sont prélevés une fois que l'envoi a atteint votre pays. À partir du 1er janvier 2021, ces droits et taxes s'appliquent également aux pays de l'UE. Vous êtes tenu de payer des frais supplémentaires pour le dédouanement ou les documents additionnels. Comme les politiques douanières varient considérablement d'un pays à l'autre, nous vous recommandons de contacter votre bureau de douane local pour obtenir de plus amples informations." Les frais sont établis par chaque Pays indépendamment et nous n'avons aucun contrôle sur ceux-ci.

Posted 2 years ago

“Very important if you want to buy from this page and you are not from the UK - please note that Dance Direct is not responsible for local import duties and taxes. In our case, we finally pay more for the delivery than the order (more than €110 of expenses)”

Posted 2 years ago

Thank you for the review and appreciating that local import duties and taxes are outside of our control.

Posted 2 years ago

“Habituellement ravie de ce site, j'ai effectué une commande cet été et un des justaucorps a les boutons pressions défectueux : je ne peux pas attacher les boutons car ils ne se détachent pas, ou très difficilement, je n'ai pas envie de déchirer mon justaucorps que j'ai payé. Evidemment les 28 jours de retours étaient passés lorsque je les ai contacté, mais je n'ai toujours pas eu de réponse !!!!! Je me demande si je vais recommander un jour”

Posted 2 years ago

Bonjour, Si votre article présente un défaut de fabrication, veuillez envoyer une photo par e-mail à france@dancedirect.com.

Posted 2 years ago

“Sent the wrong size shoe. Ordered Capezio tap shoes which are American. Ordered size Uk 5 / US 7 - was sent US 5 ( 2 sizes too small) sent photos and still they are saying the right size !!!! I am furious. Terrible customer service”

Posted 2 years ago

I am so sorry that you had trouble with the tap shoes. We have now rectified the sizing issue and one of the team has been in contact with you to resolve your problem.

Posted 2 years ago

“Scam. Beware of hidden fees. I ordered a pair of gloves for 2.99Euros and after getting charged for delivery and customs I ended up paying almost 20Euros. Even though it specifically states there are no customs fees on orders less that 150euros! I ordered from a French site for delivery in France. The packaged came from Germany. Post man delivered to me, I signed and then he came bak the next day because he told me I needed to pay 9 Euros for Customs. It was too late, I already had accepted the package so I had to pay. In addition, I never received an email confirmation for my order when I originally ordered. I inquired at customer service and they sent me this link to read which was not at all the site I ordered from. They also just told me I needed to ask customs why I had to pay. Basically they don't care. I am very annoyed. I do not recommend.”

Posted 2 years ago

I understand you have been in contact with our Customer Service Team via Live Chat and they have answered your questions. All goods are shipped from the United Kingdom but orders delivered by DHL Global Mail are sent by them to Germany and then on to their destination.

Posted 2 years ago

“The wings are super pretty and I can’t wait to wear them for Halloween!”

Posted 2 years ago

“Attention pour toute livraison en France depuis le Brexit elle sera facturée de 6,95€ de frais de livraison + 11€ de frais de dédouanement (a payer à la réception du colis, surprise) !!!! Un vrai scandale, à fuir absolument pour les clients français.”

Posted 2 years ago

Bonjour, Vous pouvez trouver des informations sur les nouvelles procédures douanières ici : https://www.dancedirect.fr/info-ddfr-customers. Malheureusement, les éventuels frais de déboursement sont appliqués par les transporteurs indépendamment de Dance Direct.

Posted 2 years ago

“Very disappointed with this company. I ordered some tap shoes and ballet shoes for my daughter they sent the ballet shoes but took nearly 2 weeks to inform me that the tap shoes were out of stock and would not offer me an alternative instead said they would offer a refund but a week later I am still waiting on the refund. Company are happy to take your money and not deliver the product or give money back”

Posted 2 years ago

I am sorry there was a delay in dealing with your order. The tap shoes were due to come in to us but did not arrive. I can see that your refund has now been processed and I hope that you will order from us again in the future.

Posted 2 years ago

“Unfortunately after messing up my previous order, I thought I would give Dance Direct another chance and again my order was incomplete.”

Posted 2 years ago

I am sorry there was a problem with your order but I have checked and can see that a replacement was sent as soon as we were informed. We always try to be as accurate as possible but sometimes mistakes do happen.

Posted 2 years ago

“The website is very misleading and so I received the incorrect dress without the logo on the back. Customer services were very unhelpful with the situation and did nothing to help get the correct product. I would not recommend this company and will be telling as many people at the dance school not to use them also. In this day and age can you afford to have bad customer service? Dreadful”

Posted 2 years ago

I am sorry you received the incorrect item. I checked with Customer Services and they responded to you with the following email on the 30th June:- "The item you have ordered is a First position item Q16AQ-3A-1st Position Voile Skirted Cap Sleeve Leotard Aqua Size 3A . This is not a branded leotard. If you required the item with an ISTD logo the item code is ISTD09AQ-3A-ISTD Ballet Pre Primary, Primary -Grade 1 Voile Skirted Leotard Aqua-Size 3A. If the item you have received is not suitable you are able to return the item to us using the free returns label from our website . I hope that this information helps and should you have any further questions please do contact us."

Posted 2 years ago

“Attention!!1ère et dernière commande Taxes de douane hallucinante!!! Plus de 65€ de frais d’envois et taxes pour 90€ de commande 😡”

Posted 2 years ago

Bonjour, nous sommes désolés que vous ne soyez pas satisfait(e) de votre commande. N'hésitez pas à nous contacter sur france@dancedirect.com si vous souhaitez en discuter davantage. Cordialement, Lisa

Posted 2 years ago

“Frais de port excessifs 20 euros pour quelques collants plus 36 Euros de frais de douanes !!! 56 euros la livraison cela commence à être chers. Création d'un compte professeur qui au final de sert à rien car nous sommes assommez par les taxes !!!!”

Posted 2 years ago

Merci pour votre commentaire. Nous sommes désolés que vous ne soyez pas satisfait de votre expérience d'achat chez nous. Toutes les informations concernant les nouvelles procédures douanières suite au Brexit sont disponibles ici : https://www.dancedirect.fr/info-ddfr-customers. Notre bureau à Bordeaux a fermé en Août 2020 et, d'un point de vue logistique, nous ne sommes pas en mesure de proposer des tarifs locaux à nos clients internationaux. Il était devenu peu rentable de maintenir notre petit bureau local et notre entrepôt à Bordeaux. Tous deux étaient beaucoup plus petits que nos opérations couvrant le reste de l'Europe et aussi les États-Unis. Cela signifiait que nos clients de Dance Direct en France ne pouvaient acheter qu'une fraction de notre gamme totale de produits. Une combinaison de COVID en conjonction avec l'expiration du bail des locaux a accéléré ces plans.

Posted 2 years ago

“Extremely poor customer service. Happy to take your money but ignore refunds when items are unsuitable. Avoid is my advice. I'll need to persue the matter with my credit card now unfortunately.”

Posted 2 years ago

I am sorry you are not happy with our service. I have checked your returns and they were refunded to your card on the 28th May and should appear on your statement soon.

Posted 2 years ago

“Ordered tap shoes on 26/04 arrived after a couple days but needed to exchange for a bigger size. Sent back on 04/05, warehouse received them on 06/05. Still waiting on exchanged shoes. Rang on 17/05 was the should received then in a couple of days. Rang again on 25/05. Told could be another couple of weeks so I asked them to refund which could also take 2 weeks. I thought it would be easier to do an exchange rather that ask for a refund and reorder.”

Posted 2 years ago

I am sorry you have not received your refund yet. Please expect delays in returns processing as our returns warehouse is operating a strict covid-secure process. Returns will be processed in date order. Please allow us some time to work through them and you will receive an automated e-mail as soon as your return has been processed. If you requested a refund then this will be processed as soon as possible.

Posted 2 years ago

“Contacted as the size 12 shoes I received are smaller than the size 11s she already has. Nobody has responded to my email. Terrible customer service! See photo comparing shoes!”

Posted 2 years ago

It looks as though the 2 shoes are different makes and manufacturers all work to different sizing standards. We publish their sizing charts to try to help you get the correct size. I will pass this on to the customer service team.

Posted 2 years ago

“Ordered tap shoes and ballet socks for my daughter’s show, said 3-5 days for delivery. Ballet socks turned up and said tap shoes to follow but no estimated delivery. Tried to contact them and emailed asking when to expect them but no response! I would pay a bit more a for better service”

Posted 2 years ago

Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 2 years ago

“Initially I was pleased with the company. My order was delivered quickly. Unfortunately I needed to return most of it, 2 items for exchange and one for a refund. I returned the items on 25th April. Tracking shows it was revived 28th April. As of today 17th May I have heard nothing about a refund and revived no exchanges. I emailed them last Wednesday and today, the following Monday have still heard nothing. I have just tired running them and they are now shut at 1pm. My daughter has been without dancing items for several classes now and they still have all my money!”

Posted 2 years ago

I am sorry you have not received your refund yet. Returns are being processed in date order. Please allow us some time to work through them and you will receive an automated e-mail as soon as your return has been dealt with. If you requested a refund, then this will be processed as soon as possible. I have contacted the customer service team so they can follow this up.

Posted 2 years ago

“Rubish service !!!”

Posted 2 years ago

Thank you for your review. I understand that you are unhappy with the response time to e-mails as in peak periods such as now it can take up to 5 working days to respond which is also shown on the auto response e-mail. I can see that your enquiry was resolved and your order delivered last Monday. Apologies for the inconvenience caused.

Posted 2 years ago

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Dance Direct is rated 4.7 based on 6,684 reviews