Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 8,091 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 8,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 28th December 2025

362

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially I was pleased with the company. My order was delivered quickly. Unfortunately I needed to return most of it, 2 items for exchange and one for a refund. I returned the items on 25th April. Tracking shows it was revived 28th April. As of today 17th May I have heard nothing about a refund and revived no exchanges. I emailed them last Wednesday and today, the following Monday have still heard nothing. I have just tired running them and they are now shut at 1pm. My daughter has been without dancing items for several classes now and they still have all my money!”

Helpful Report

Posted 4 years ago

I am sorry you have not received your refund yet. Returns are being processed in date order. Please allow us some time to work through them and you will receive an automated e-mail as soon as your return has been dealt with. If you requested a refund, then this will be processed as soon as possible. I have contacted the customer service team so they can follow this up.

Posted 4 years ago

“Rubish service !!!”

Helpful Report

Posted 4 years ago

Thank you for your review. I understand that you are unhappy with the response time to e-mails as in peak periods such as now it can take up to 5 working days to respond which is also shown on the auto response e-mail. I can see that your enquiry was resolved and your order delivered last Monday. Apologies for the inconvenience caused.

Posted 4 years ago

“I submitted a question regarding my order and a missing item on the 5th of May, it's now the 12th and I've still yet to hear anything back from them. Very disappointing service!”

Helpful Report

Posted 4 years ago

I am sorry you have not had a response sooner. I understand that the Customer Service team has now been in contact with you.

Posted 4 years ago

“Received my order promptly, one item was fine the other too small so I returned for an exchange this was three weeks ago, have e mailed to chase up and heard nothing !”

Helpful Report

Posted 4 years ago

A replacement was sent out on the 6th. Please email hello@dancedirect.com if this has not yet arrived.

Posted 4 years ago

“The customer service I have recieved from this company is far from satisfactory. I have email twice regarding and order and yet to still recieve a response. There is no option to cancel an order that has been sitting waiting to be processed for nearly 2 weeks. I won't be placing any future orders”

Helpful Report

Posted 4 years ago

Thank you for your review. One of our advisors has just responded to your e-mail. Please note that you selected payment via bank transfer upon checkout and as no payment has been received by us the order has not been shipped. If you wish to receive this order please make payment either via bank transfer or by calling us on 0800 044 8440 where we can take payment over the telephone for you using a credit or debit card.

Posted 4 years ago

“hi my name is mr sid jamieson 96 Mcbaith way dunfermline ky118yy i ordered 2 pair of dance sneekers uk size 9 in my package i only recieved 1 pair ordered on 28.4.21 order no. sor2214046 can you sort this thank you A.S.A.P”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry that you have only received one pair and we will send a replacement out to you as soon as possible. Apologies for the inconvenience caused.

Posted 4 years ago

“Waiting more than one month, to receive a package with fees .... 43 euros fees on 122 eur total. Nobody s pick up the phone (france). No thx you”

Helpful Report

Posted 4 years ago

I understand that you have been contacted by one of the Customer Service team to resolve this issue.

Posted 4 years ago

“Dance teacher advised to go up a size but my slim build 12 year old doesnt even fit I'm the adult medium.”

Helpful Report

Posted 4 years ago

I am sorry that the item you ordered did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size. Please email hello@dancedirect.com who will be able to advise you what to do next.

Posted 4 years ago

“Hi there I am waiting for a month for my package to arrive with no luck :( This is called poor customer service Please get back to me Order #000178669”

Helpful Report

Posted 4 years ago

I am sorry your parcel has not arrived. I have asked the Customer Service team to look into this and they will be in contact with you.

Posted 4 years ago

“I have returned the sneakers as they had no grip and I did not feel they would be safe to wear”

Helpful Report

Posted 4 years ago

I am sorry you are not happy with the shoes. We will refund the cost of them when we have received your parcel. Please expect delays in returns processing as our returns warehouse is operating a strict covid-secure process. Returns will be processed in date order. Please allow us some time to work through them and you will receive an automated e-mail as soon as your return has been processed.

Posted 4 years ago

“My parcel didn't arrive at all.”

Helpful Report

Posted 4 years ago

Thank you for your review. I have checked your account and can see that you already spoke to my colleague on 25th March and an investigation with Royal Mail was raised and it appears that the parcel was lost in transit. A replacement will be dispatched shortly for you, please accept our apologies for the inconvenience caused.

Posted 4 years ago

“The product was stained when I received it and as it is for a dance competition, I didn’t have time to send it back. It is a damaged good and I paid a lot of money for it. I sent 3 emails which all got returned with no response and I also tried the live chat on the website and no one bothered to respond. I am very very disappointed with this company and my 4 year old was very upset that her dance competition costume is damaged!! I will not be recommending your company to anyone. Emma parker”

Helpful Report

Posted 4 years ago

Thank you for your review. Please accept our apologies about the bounced back e-mails, we did temporarily have an issue last week which was resolved within a short space of time. With regards to the livechat, I can see that a member of the team responded to you and asked for pictures of the faulty item but we did not hear back from you. I will send a replacement costume out asap, please could you e-mail us photos of the faulty item to hello@dancedirect.com? Apologies for the inconvenience caused.

Posted 4 years ago

“Came two weeks late, told the staff and she said that I ordered with a completely different company only to find out it was their mistake”

Helpful Report

Posted 4 years ago

Hi Kieley, thank you for your feedback. There was indeed a technical issue with your order and I apologise for the confusion and delay you experienced in receiving your items. I have arranged for a full refund to be processed.

Posted 4 years ago

“Item arrived damaged and no reply to my email regarding this.”

Helpful Report

Posted 4 years ago

Thank you for your review. I am very sorry that you have received a faulty item and no response from us, I have searched our inbox for your order number and your e-mail address but I cannot find an e-mail from you. Please could you send us an e-mail with a photo of the faulty item clearly showing the fault to hello@dancedirect.com and we'd be happy to replace this for you?

Posted 4 years ago

“I got my footless tights on Monday and only got them out of the package Ion Tuesday. I have just went to put them on and there’s a massive ladder down the side. These were quite expensive and I only been wearing them for four days!”

Helpful Report

Posted 5 years ago

Thank you for your review. We're sorry to hear that the tights you have ordered are faulty and we are sending a free replacement out to you asap. If you have any further questions please do not hesitate to contact us directly on hello@dancedirect.com.

Posted 5 years ago

“I gave only one star since they asked me my opinion. It’s the only website where items suddenly disappear! I was about to order some Capezio pointe shoes plus some leotards, suddenly all the capezio pointe were out of stock ! Why do they keep taking stock in and out of the website? Very unreliable! Not happy so I deleted the whole basket! Plus I have received several times the wrong item / colour/ size with the hassle of having to print the return label and post it back .”

Helpful Report

Posted 5 years ago

I am sorry you have had issues with the stock on the website. I have passed this on to the IT team and they are working to get this sorted out. If you have received the wrong item please email hello@dancedirect.com who will be only too willing to help you.

Posted 5 years ago

“Cannot receive my shipment as sent internationally with no tracking or phone number attached International shipments must be sent with tracking so we can follow Shipment now is lost”

Helpful Report

Posted 5 years ago

I understand that you have been in contact with the customer services team. It usually takes 15 days to deliver to Kuwait but as things stand at the moment some things are taking longer. We are checking with Royal Mail to see if we have included the correct information on the address label as we have never had to attach a phone number before. We hope your parcel arrives soon.

Posted 5 years ago

“It has been more than 8 days since ordering and still NO information on the shipment. Crappy service and will never buy again.”

Helpful Report

Posted 5 years ago

Thank you for your review and for your call earlier today. I can confirm that your order was shipped on 25th January and delivery to Finland can take 5 to 10 working days, but please note that there may be delays currently due to the ongoing restrictions. With regards to the dispatch e-mail, I am really sorry that you did not receive this and we are currently looking into this.

Posted 5 years ago

“Fiz a encomenda em 29/11/2020 e não recebi a encomenda nem a devolução do dinheiro no valor de 39,..€. Não recomendo esse site. Enviei um e-mail a solicitar esclarecimento e até o momento nada. Uma vergonha.”

Helpful Report

Posted 5 years ago

Thank you for your review. A member of our customer service team has already been in touch with you and please let us know if there is anything else we can do to help.

Posted 5 years ago

“I'm extremely unsatisfied, 'cause: - I did order from your website on 2021-01-21 - the payment was done immediately and I can see in my bank account - waited till 2021-01-27 for the confirmation for dispatched package - did not receive any information, send and email to you regarding it and did not get any feedback - I'm in serious need of this package in next few days and not sure what I should do?”

Helpful Report

Posted 5 years ago

Thank you for your review. Your order was placed on the 21st January shipped on the 22nd on a non-tracked service which can take around 10 working days to arrive in Lithuania. Please note that there may be delays due to the ongoing restrictions but I hope that you will receive your parcel soon.

Posted 5 years ago

Dance Direct is rated 4.7 based on 8,091 reviews