Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,765 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 18th May 2025

Megan

Dance Direct 5 star review on 17th May 2025

355

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was an unhappy shopping experience. Appointed forwarder misled the packing instruction. Less flexibility from Dance Direct to handle the refund process. Probably, I lose the right of refund due to the packing issue but it is sure an disappointed service and not recommended if my friend asked my experience.”

Helpful Report

Posted 2 years ago

Unfortunately the garments were returned to us in an unsaleable condition which is why we could not issue a refund. I can see there has been correspondence between our Returns Team and yourself. Please contact them if you want to pursue this matter.

Posted 2 years ago

“I received my daughters ballet green dress see picture below! I can’t send it back as I’d already got rid of the packaging when it arrived and she didn’t try it on infill her class 5 days later.”

Helpful Report

Posted 2 years ago

Please go to www.dancedirect.com/tutu-care-guide which will help you with getting the skirt down

Posted 2 years ago

“Paid extra for next day delivery but they were not posted until the following day and I only ordered from here as my little one needed them for Dance class . Sent messages by email and on Facebook and no one has bothered to reply . Will not order again .”

Helpful Report

Posted 2 years ago

I am sorry the parcel did not arrive when you wanted it. I have passed on your comments to the Customer Service Team and someone will be in touch with you.

Posted 2 years ago

“Item was ordered for next day delivery and it hasn’t arrived over a week later. Customer services can’t seem to be able to help and are just saying that they are trying to get hold of FedEx.”

Helpful Report

Posted 2 years ago

I have just looked at the tracking of your parcel on FedEx and it does appear to be lost. We do apologize and we are sending a replacement.

Posted 2 years ago

“Did not receive items”

Helpful Report

Posted 2 years ago

We are very sorry there has been an issue with the delivery of your order. We have now dispatched a replacement for the missing items, and we have set up an investigation as to why the original parcel did not arrive.

Posted 2 years ago

“Site anormal une fois la commande est passée aucune communication possible, fais de livraison chère à la réception de l'article qui ne correspond pas du tout surtout la taille dommage, il fallait payer 15 euros en plus frais de douane alors que sur le site c'est marqué 0 frais. Une grosse arnaque 👎👎👎👎”

Helpful Report

Posted 2 years ago

I apologise for the surprise you had when your item arrived at your local customs. Unfortunately, the taxes and customs fees are out of our control. It does state in our terms and conditions on our website that these fees are applicable. On 13/12/22 we introduced a new service called IOSS, which means that all taxes are payable at our checkout. One of our customer service team members will give you a call to discuss this.

Posted 2 years ago

“I bought a tutu from Spain. On the page it marked that in purchases below €150 there were no customs fees. It has come to me from customs that if I do not pay €50 for customs fees, they will not deliver the order. I sent you an email, you wrote to each other on twitter and no one has responded. Very bad customer service. If you buy from Spain, be careful because they will charge you tariffs.”

Helpful Report

Posted 2 years ago

I have passed this on to the Customer Service Team and someone will be in touch with you.

Posted 2 years ago

“This order has not yet been received.”

Helpful Report

Posted 2 years ago

“My item never arrived, I ordered it 10 days ago & I needed it for my daughter's RAD exam tomorrow”

Helpful Report

Posted 2 years ago

I am sorry you have not received your parcel. We despatched it on the 5th December but due to Industrial Action by Post Office workers outside of our control it was delayed.

Posted 2 years ago

“I haven’t received my items and I’ve just been told to review my purchase?”

Helpful Report

Posted 2 years ago

I am sorry you have not received your parcel. I have checked the tracking and this is what it says.:- Tracking history Tuesday 06 December 2022 12:46 Item Received Bristol MC Thursday 01 December 2022 18:14 Sender despatching item As you can see we despatched your goods on the 1st but the Strike Action has disrupted all deliveries. Hopefully it will be with you soon.

Posted 2 years ago

“Still awaiting my order placed 2 weeks ago!”

Helpful Report

Posted 2 years ago

I have passed this on to our Transport team. It may be due to the Royal Mail Strikes but I will keep you informed.

Posted 2 years ago

“I HAVEN'T RECEIVED MY PURCHASE YET. STILL WAITING.”

Helpful Report

Posted 2 years ago

I have passed this on to our Transport team. It may be due to the Royal Mail Strikes but I will keep you informed.

Posted 2 years ago

“I didn't receive my parcel yet and was told I'd received it in 3-5 working days - I've ordered it on the 27th Nov (Strikes are not started yet)”

Helpful Report

Posted 2 years ago

I have passed this on to our Transport team. It was despatched on the 30th and the non delivery may be due to the Royal Mail Strikes but I will keep you informed.

Posted 2 years ago

“Haven’t received the order despite placing it on 26/11/22 absolutely disgusted with the service and will never use this dance wear site again.”

Helpful Report

Posted 2 years ago

I have passed this on to our Despatch team. It may be due to the Royal Mail Strikes but I will keep you informed.

Posted 2 years ago

“I have not received any order yet”

Helpful Report

Posted 2 years ago

I have passed this on to our Despatch team. It may be due to the Royal Mail Strikes but I will keep you informed.

Posted 2 years ago

“Item not received - please advise”

Helpful Report

Posted 2 years ago

Royal Mail tracking shows this was delivered on the 28th. If you have not received it please contact hello@dancedirect.com who will help you.

Posted 2 years ago

“Item is really see through not ideal for young adults.”

Helpful Report

Posted 2 years ago

We are sorry that you did not like the leotard. Nylon Lycra is not a thick fabric and as this style is not lined it does tend to be see through. Please feel free to return it for a full refund.

Posted 2 years ago

“Paid for next day delivery7 days later I’ve still not received my order.”

Helpful Report

Posted 2 years ago

I am sorry you have not received your parcel. According to the tracking Fedex attempted delivery on the 7th and 8th but there was no-one home to take delivery. It is out again today.

Posted 2 years ago

“I was disappointed that the next working day FedEx delivery was not made on time, despite paying extra for this. The shoes are much too small and I am returning them.”

Helpful Report

Posted 2 years ago

Unfortunately your order was placed after 8pm on the Friday night so was not processed until the Monday morning as we do not work weekends. I am sorry the shoes were too small.

Posted 2 years ago

“Terrible customer service. Paid for next day delivery, took 5 days to arrive and then they wouldn’t refund my postage. Awful, avoid”

Helpful Report

Posted 2 years ago

Thank you for the review. I am sorry that the delivery was not as quick as you expected. When you pay for FedEx 24 hour upgrade option, orders are despatched within 72 hours of the order being placed and then delivery is within 24 hours of the despatch date, unless this happens to be a weekend. We cannot guarantee a next day delivery and am sorry if this is what you were expecting.

Posted 2 years ago

Dance Direct is rated 4.7 based on 7,765 reviews