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Dance Direct Reviews

4.7 Rating 6,710 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,710 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 25th April 2024

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Dance Direct 5 star review on 8th April 2024

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item not received - please advise”

Posted 1 year ago

Royal Mail tracking shows this was delivered on the 28th. If you have not received it please contact hello@dancedirect.com who will help you.

Posted 1 year ago

“Item is really see through not ideal for young adults.”

Posted 1 year ago

We are sorry that you did not like the leotard. Nylon Lycra is not a thick fabric and as this style is not lined it does tend to be see through. Please feel free to return it for a full refund.

Posted 1 year ago

“Paid for next day delivery7 days later I’ve still not received my order.”

Posted 1 year ago

I am sorry you have not received your parcel. According to the tracking Fedex attempted delivery on the 7th and 8th but there was no-one home to take delivery. It is out again today.

Posted 1 year ago

“I was disappointed that the next working day FedEx delivery was not made on time, despite paying extra for this. The shoes are much too small and I am returning them.”

Posted 1 year ago

Unfortunately your order was placed after 8pm on the Friday night so was not processed until the Monday morning as we do not work weekends. I am sorry the shoes were too small.

Posted 1 year ago

“Terrible customer service. Paid for next day delivery, took 5 days to arrive and then they wouldn’t refund my postage. Awful, avoid”

Posted 1 year ago

Thank you for the review. I am sorry that the delivery was not as quick as you expected. When you pay for FedEx 24 hour upgrade option, orders are despatched within 72 hours of the order being placed and then delivery is within 24 hours of the despatch date, unless this happens to be a weekend. We cannot guarantee a next day delivery and am sorry if this is what you were expecting.

Posted 1 year ago

“BEWARE MISLEADING Pay £6.50 for next business day, recieve 5 days later (too late for when needed) Complain and they send you a screenshot of their website which states 72 hours until dispatch!”

Posted 1 year ago

I am sorry you were not happy with the delivery time. This is something that is currently being investigated and will be resolved soon.

Posted 1 year ago

“C est vraiment pas du tout sérieux Mon colis a été perdu et ils font traîner le remboursement Le client n est pas responsable de la perte des colis Je ne recommande pas ce site”

Posted 1 year ago

“My order arrived with a heel tap missing off the left shoe, I have emailed asking for one to be sent but still haven’t had a reply.”

Posted 1 year ago

I am sorry you have not had a response. I will chase this up with the customer service team.

Posted 1 year ago

“Very disappointed In the quality of the jazz shoe they say real leather but my son has been having jazz shoes for years and these are very cheap looking even the laces seem they will snap at some point only bought as regular dance shop closed for a while will have to re spend on another pair which is disappointing my son can even tell the difference when wearing them would not recommend”

Posted 1 year ago

I am sorry the shoes were not to your liking. Please feel free to return them using the form on the website.

Posted 1 year ago

“Ordered dance bras. Both had no support at all and the the loops for the bra straps to clip into on both bras were sewn on the wrong way which the straps did not sit flat! Sending both back!”

Posted 1 year ago

I am sorry you had problems with the bras you ordered. We will examine them closely when they come back.

Posted 1 year ago

“My duaghter is 120 in hight, and will be 6 in Deceber. I followed your size guide for a size 1 dancing dress. It is too small and I am afraid will not be suitable for two more months wearing given her growing perspectives. I don't know whether I should reture it (I already requested the return form), or buy a size 2 which could be too big accourding to your size guide. Please advice, Thanks, Susan P.s. I bought a royal blue dancing legging, Size1, Which legs are bit too long for her.”

Posted 1 year ago

I am sorry that the dress did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. If the size 1 is too small you will need to get a size 2.

Posted 1 year ago

“I had the very bad surprise of having to pay a 16 € tax to the postman to have my parcel delivered. My order was 37,1€ (+ 7,5 €transport), so a tax of almost 43% ! No idea why. This was not clearly announced (if at all) when I placed my order. I have accepted to pay this time, but this is clearly the last time I order anything from Dance Direct! !!”

Posted 1 year ago

I apologise for the surprise you had when your item arrived at your local customs. Unfortunately, the taxes and customs fees are out of our control. It does state in our terms and conditions on our website that these fees are applicable. We are looking into introducing another delivery option that will mean that the taxes are included at the point of purchase. Once this option becomes available we will let our customers know.

Posted 1 year ago

“I havnt received my items yet should i have ?”

Posted 1 year ago

We despatched the items early. They left here on Friday 30th but due to Royal Mail Strikes this was not delivered until Wednesday

Posted 1 year ago

“Aucune réponse au tel, ni part mail. Je doit payer 10euro pour pouvoir récupérer ma commande alors que j'ai déjà payer les frais de port 7.50euro.”

Posted 1 year ago

“Tried to send an email. Only received one pair of dancing shoes when ordered two.”

Posted 1 year ago

I have passed this to the customer service team and they will be in touch.

Posted 1 year ago

“en plus de la commande reçu 2 semaines après, des frais de douanes sont facturés à hauteur de 18 euros. c'est terminé nous ne commanderons plus sur votre site bien que nous avions la possibilité de payer les frais moins cher via le site dans un délai bien déterminé mais bizarrement après plusieurs manipulations impossible d'accéder avec la N° DU COLIS. Pour ma part, je ne commanderai plus sur ce site”

Posted 1 year ago

Nous sommes désolés d'entendre que vous n’êtes pas satisfaite de nos services. Toutes les informations concernant les frais de douanes sont indiquées sur notre site ( https://www.dancedirect.fr/info-ddfr-customers ). Vous pouvez aussi y accéder en cliquant sur le lien de notre page d'accueil situé sous la bannière principale. Comme vous pouvez le lire, les droits de douane sont gratuits pour les commandes inférieures a 150 € mais la TVA et le frais de déboursement restent cependant a payer. Veuillez noter que nous vendons mondialement et que les politiques douanières varient considérablement d'un pays à un autre. Cela est aussi la raison pour laquelle nous vendons maintenant tous nos produits hors taxes. Nous comprenons que cela puisse poser des problèmes à nos clients et avons tout récemment créé un système capable de les calculer ainsi que de les prépayer. Malheureusement cela est pour l'instant disponible uniquement pour les commandes supérieures à 140 €. Vous êtes en droit de les refuser. Dans ce cas votre commande nous est renvoyée et nous procédons à un remboursement dès sa réception dans nos locaux. Nous nous engageons à livrer dans les délais inscrits sur notre site Delivery FR (dancedirect.fr) mais il est possible que le colis reste bloqué a douane pour frais impayés. Nous vous prions de contacter notre service clientèle en cas de problème de livraison ou pour amples informations. Nous vous remercions et restons à votre disposition pour tout complément.

Posted 1 year ago

“Attention si vous commandez de France il y a des frais de douane qui s ajouté entre 12 à 15 euros Pas prévenu En attente du remboursement pas de nouvelles”

Posted 1 year ago

Nous sommes désolés de votre expérience, les taxes que vous devez payer pour toutes les commandes sont : la TVA (pourcentage français) et les frais de messagerie (11.58€ pour les commandes par téléphone, 18. 76€ pour les commandes en ligne), si vous dépensez plus de 150€ vous devez ajouter des droits de douane qui varient autour de 8 %, pour obtenir un devis précis vous pouvez nous appeler gratuitement au 0805 638 197 ou passer une commande en ligne et juste avant de payer sélectionner l'option "taxes et frais payés", de cette façon vous pouvez savoir exactement combien sera la valeur totale de votre commande avant de payer. veuillez noter que toutes les informations concernant les taxes et les frais se trouvent sur notre site web dans la section "conditions générales". : https://www.idsdance.fr/info-idsfr-customers J'espère avoir été utile, Passez une bonne journée.

Posted 1 year ago

“Attention frais de douane a payer lors de la réception du colis. Non mentionné lors de la commande”

Posted 1 year ago

Merci pour cet avis. Une section du site Web indique que "Si votre adresse de livraison est située en dehors du Royaume-Uni, il se peut que vous ayez à payer des droits et taxes à l'importation, qui sont prélevés une fois que l'envoi a atteint votre pays. À partir du 1er janvier 2021, ces droits et taxes s'appliqueront également aux pays de l'UE. Vous devez vous acquitter de tous les frais supplémentaires liés au dédouanement ou à la documentation additionnelle. Veuillez noter que les politiques douanières varient considérablement d'un pays à l'autre. Nous vous recommandons de contacter votre bureau de douane local pour de plus amples informations", mais peut-être devrions-nous le mettre davantage en évidence. Traduit avec www.DeepL.com/Translator (version gratuite)

Posted 1 year ago

“Very small”

Posted 1 year ago

I am sorry that the ballet shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. We always suggest you go up a size for most ballet shoes as well

Posted 1 year ago

“On two separate instances I have ordered UK sizes (believe me I have triple checked!) and been sent the incorrect size as the pick is using the US size - so rather than get a child’s size 13 or 1 I’m getting a UK 2.5 or 3.5 which almost fit me. Highlighted to customer service was asked to provide photos. And then it happened again on a subsequent order!!!”

Posted 1 year ago

I am sorry you have had problems with the shoe sizes. I have asked the customer service team to contact you and make sure you get the correct size.

Posted 1 year ago

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Dance Direct is rated 4.7 based on 6,710 reviews