Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,741 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,741 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 18th May 2025

Megan

Dance Direct 5 star review on 17th May 2025

355

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great costume, looks stunning. Good value for money and arrived quickly! Fantastic service and products!”

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Posted 4 weeks ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 weeks ago

“Dance Direct delivery was prompt and items were as described and were good quality.”

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Posted 4 weeks ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 3 weeks ago

“Website easily to follow, delivery time was as stated. Items as described and fit well. We will definitely be ordering again”

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Posted 4 weeks ago

Thank you for the review. We are so pleased that you are happy with the website and the delivery. What a lovely photo!

Posted 3 weeks ago

“Really good quality”

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Posted 4 weeks ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 3 weeks ago

“Beautiful costume dress. Good quality. Quick delivery.”

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Posted 4 weeks ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 3 weeks ago

“Quick delivery and good customer service.”

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Posted 1 month ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with our service.

Posted 4 weeks ago

“Great in the past but this time I have been sent the wrong item and nobody is replying to my emails to sort it out”

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Posted 1 month ago

I am sorry but your original email to us ended up in our Spam folder. I have passed on the details to the team and someone will be in contact with you to resolve the issue you have.

Posted 1 month ago

“Excellent service”

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Posted 1 month ago

Hi Karen, thank you for your 5 star review!

Posted 1 month ago

“I have had a sizing issue with my capezio cassia ballet shoes for my daughter. I have alerted dance direct but they are happy to leave it that different brands are sized differently despite the obvious discrepancy”

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Posted 1 month ago

I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. The goods are then refunded and will be processed within 14 days of receipt.

Posted 1 month ago

“Great prompt delivery”

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Posted 1 month ago

Thank you for your review, we are pleased your goods arrived quickly!

Posted 1 month ago

“Absolutely fantastic. Costumes are stunning, service is fantastic five stars feom me”

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Posted 1 month ago

Hi Samantha, thank you for your wonderful review!

Posted 1 month ago

“Excellent communication, great product super quick shipping. Would use again.”

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Posted 1 month ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 1 month ago

“Great delivery of items very fast”

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Posted 1 month ago

Thank you for your review. It is good to hear your order arrived promptly

Posted 1 month ago

“Unfortunately the ballet shoes i ordered were way too small even though I measured my child's feet and allowed a little extra, so I think the measurements on the sizing on the website definitely needs checking as these were way too small so I had to return them and I'm still waiting for a refund.”

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Posted 1 month ago

I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. Your return will be processed within 14 days of receipt. Your refund should be with you soon.

Posted 1 month ago

“My Leotard was great!! Exactly as described in the description and fit was perfect! I ordered it for my dance exam hoping it would arrive in time and dance direct delivered!! All in all perfect experience and would 100% recommend”

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Posted 1 month ago

Thank you for your review and recommendation. It is good to hear that you are happy with our service and your leotard as we always do our best to look after our customers.

Posted 1 month ago

“Good service great products fast selivwry”

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Posted 1 month ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 1 month ago

“Recommended”

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Posted 1 month ago

Thank you for the 5 stars it makes our day when we see these.

Posted 1 month ago

“Returning to dance post 8 years out as a trained professional, I would not go anywhere else for clothing and shoes. I have been using this company for over a decade, the quality is fantastic and designs stunning. Highly recommend for both professionals or those simply wanting to take dance classes!”

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Posted 1 month ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 1 month ago

“Good service had my order within a few days of ordering.”

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Posted 1 month ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 1 month ago

“Beautiful costume arrived very quick couldn’t be happier”

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Posted 1 month ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your costume. Love the picture!

Posted 1 month ago

Dance Direct is rated 4.7 based on 7,741 reviews