Cymphony Reviews

Name: Cymphony
Address: 34-35 Berwick Street (202), London, London
Rating: 4.72

4.7 Rating 489 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 489 reviews

Customer Service
Communication Channels	Telephone, Email

About Cymphony:

At Cymphony, we blend empathetic, human-led communication with advanced technology to ensure every call, chat, and lead is handled in real time. Our UK-based team integrates seamlessly into your business, delivering 24/7 coverage and branded support that puts your customers first.

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

34-35 Berwick Street (202),
London
London
W1F 8RP

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall we have and are being provided a good service by the team at Cymphony. Our customers have commented on how quickly the calls are picked up and how polite the team are. On a negative note our customer service delivery has on occasions been impacted by delays in updating new information on to their systems, resulting in individual team members using old information/contact details. However we were so happy with the way that Alison, our Operations Manager worked with us when we need to design a reporting tool for our emergency call outs. She was able to work with their in house team to tweak the way information was captured and reported to us, highlighting which on call team member picked up the call and actioned it.”

Helpful Report

Posted 7 years ago

Thank you for your review Tracey it is greatly appreciated. Do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison

Posted 7 years ago

“WE HAVE BEEN A CLIENT FOR AROUND 10 YEARS AND GENRALLY VERY HAPPY WITH THE SERVICE”

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Posted 7 years ago

Alastair, thank you so much for leaving this review. Should you need anything please do get in touch. Kind Regards Alison

Posted 7 years ago

“The service has improved as we have used it. It would be helpful if it could strat a bit earlier ie about 8.00am”

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Posted 7 years ago

Thank you so much Simon for taking the time out to write a review for us it is greatly appreciated. Kind Regards Alison

Posted 7 years ago

“We are pleased with Cymphony although there were one or 2 issues with emails that seem to have been resolved now and we are notified by text which is fine”

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Posted 7 years ago

Thank you Angus for your review it is greatly appreciated. Please let me know if you have any issues with emails moving forward and I will be more than happy to assist you. Kind Regards Alison

Posted 7 years ago

“I have been very pleased with the services provided.”

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Posted 7 years ago

Thank you for your review it is greatly appreciated. Kind Regards Alison

Posted 7 years ago

“They are quick at sending messages through but it would be more helpful if they always asked for an email address from the person as well as a phone number.”

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Posted 7 years ago

Thank you for your review Janet it is greatly appreciated. I will look at your Account and speak to The Team in regards to always getting an email address. Kind Regards Alison

Posted 7 years ago

“No problems or missed messages.”

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Posted 7 years ago

Thank you John for your review it is greatly appreciated. Kind Regards Alison

Posted 7 years ago

“The service is very efficient and reliable the messages taken are detailed enabling us to understand the nature of the calls before contacting the party.”

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Posted 7 years ago

Georgina, thank you so much for leaving this review! Its so lovely to hear! Kind Regards Alison

Posted 7 years ago

“I have used Cymphony for many years and find their services to be efficient and I have no hesitation in recommending them.”

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Posted 7 years ago

Thanks so much Ranjit. Glad to hear you are happy with the service we provide. Kind Regards Alison

Posted 7 years ago

“We have been working with Cymphony now for over 5 years. We're very happy with the service they provide us.”

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Posted 7 years ago

Thank you for your review Becky, it's so nice to hear and I will pass along this feedback to The Team. Kind Regards Alison

Posted 7 years ago

“I have found the service provided to be improving as time goes on.”

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Posted 7 years ago

Thank you very much for such a great review Milton! We will continue to work really hard to offer the best possible Service. Kind Regards Alison

Posted 7 years ago

“Always found the service very good and provides a good impression for our clients & candidates”

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Posted 7 years ago

Thank you so much for your review of our Service it is greatly appreciated. Kind Regards Alison

Posted 7 years ago

“The team at Cymphony are friendly and very helpful.”

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Posted 7 years ago

David, thank you so much for leaving this review! Its so lovely to hear! Kind Regards Alison

Posted 7 years ago

Thank you for your great review David. Kind Regards Alison

Posted 7 years ago

“I have used your company for a few years now and your services have been a great benefit to me when having to leave the office from time to time. The fact I can be emailed the callers details allows me to pick up messages on the go, and get back to customers sooner rather than having to wait until I return to the office”

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Posted 7 years ago

John, thank you so much for leaving this lovely review. Kind Regards Alison

Posted 7 years ago

“Have been using this company for a while now, really good way of filtering out unwanted sales calls and receiving genuine customer communication. Very reasonable charges too.”

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Posted 7 years ago

Thank you Claire for your great review it really is appreciated. Kind Regards Alison

Posted 7 years ago

“Started using them when they were Kendlebell, then Pa4you and now Cymphony. Overall a pretty good service with the odd mistake once in a while but I guess nobody is infallible 😅”

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Posted 7 years ago

Thank you for your Review Keith it is greatly appreciated Kind Regards Alison

Posted 7 years ago

“A very useful service, our clients don't realise you don't sit in the same office as we do. But you do have a tendency to increase prices frequently, and by a lot more than inflation!”

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Posted 7 years ago

Thank you for your great review, I will pass your comments on to The Team. Kind Regards Alison

Posted 7 years ago

“Great customer service, always quick with follow up and it gives our small business the security of knowing no client calls are missed.”

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Posted 7 years ago

Thank you so much for your kind words Fiona, I will pass this on to the team! Kind Regards Alison

Posted 7 years ago

“Very efficient and professional”

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Posted 7 years ago

“Our company has used Cymphony services for several years now and we are very satisfied with the results so far. Our calls are handled with great care and the customer service is very good. The only hiccups we occasionally suffer is when new Cymphony staff join, sometimes they are not properly trained or inducted in our business operations and the error rate goes up, causing customer service failures. Apart from that, we are very happy with the service.”

Helpful Report

Posted 7 years ago

Cymphony is rated 4.7 based on 489 reviews