Cymphony Reviews

Name: Cymphony
Address: 34-35 Berwick Street (202), London, London
Rating: 4.72

4.7 Rating 480 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 480 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cymphony:

At Cymphony, we blend empathetic, human-led communication with advanced technology to ensure every call, chat, and lead is handled in real time. Our UK-based team integrates seamlessly into your business, delivering 24/7 coverage and branded support that puts your customers first.

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

34-35 Berwick Street (202),
London
London
W1F 8RP

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find the Armchair service invaluable as I have a small business and cannot always be present or am busy to answer all calls. They have been helpful in find new ways to communicate with my via email and this is much easier to pick up when I am on the move. I know that my usage is relatively low across a calendar month and understand that the industry for having a call answering service is growing and technology improving. I haven't however seen any reduction in my costs. This may have been something I would have expected from a more competitive market place? Overall I am happy with the service provided.”

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Posted 10 years ago

“Very please with the service but a point I would raise is when you have new staff they need to know a bit about our business so when our customers call the receptionist knows what we do. Just a brief look at our web site. or have a brief outline on the screen”

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Posted 10 years ago

“Armchair is so helpful to take our messages when we are in meetings which saves us the worry of being disturbed to answer the phone. The report that follows is useful but this needs to come through immediately to ensure we haven't missed anything between us, as it tends to come through a little bit later. Otherwise, excellent service with friendly staff.”

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Posted 11 years ago

“On the most part Armchair provide a good service. Sometimes things can be missed and it is not as good as answering the phone with your own team. However at busy times it is the next best thing.”

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Posted 11 years ago

“always find the service provided by Armchair to be polite and efficient. I would recommend their services. Seonaid Flockhart”

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Posted 11 years ago

“Efficient response to customers phoning in and the handling of those callers in terms of referring them to our UK Distributor if they are NHS/Nursing Homes/Pharmacist and us if they are general public enquiries. Periodically have to remind them of the channel to feed the caller into if they are new staff -as usual, down to training and being willing to call me for clarification; this is usually done.”

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Posted 11 years ago

“Very useful, but we have only used armchair answercall as a back up”

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Posted 11 years ago

“I have been a customer with Armchair for over 10 years and that tell you all you need to know!”

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Posted 11 years ago

Cymphony is rated 4.7 based on 480 reviews