I find the Armchair service invaluable as I have a small business and cannot always be present or am busy to answer all calls. They have been helpful in find new ways to communicate with my via email and this is much easier to pick up when I am on the move. I know that my usage is relatively low across a calendar month and understand that the industry for having a call answering service is growing and technology improving. I haven't however seen any reduction in my costs. This may have been something I would have expected from a more competitive market place? Overall I am happy with the service provided.