Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 472 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 472 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally good service, occasional slips, staff all very pleasant. Charges err on the high side.”

Helpful Report

Posted 5 years ago

Hi Steven, Thank you for your review it is greatly appreciated. Please do let me know if I can ever be of any assistance. Kind Regards Alison

Posted 5 years ago

“We have been using Cymphony for a number of years and have found them to be consistent and professional offering a robust and reliable PA service.”

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Posted 5 years ago

Thank you for your review and kind words Lisa. Kind Regards Alison

Posted 5 years ago

“Helpful and attentive. Provide a good service, would recommend.”

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Posted 5 years ago

Thank you Penny your review is greatly appreciated Kind Regards Alison

Posted 5 years ago

“Happy with service so far no complaints. Thanks.”

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Posted 5 years ago

Thank you for your review David it is greatly appreciated. Kind Regards Alison

Posted 5 years ago

“Very good service”

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Posted 5 years ago

Thank you Adam for your review, it is greatly appreciated. Kind Regards Alison

Posted 5 years ago

“Still working through”

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Posted 5 years ago

Thank you Myles for your review it is greatly appreciated. Kind Regards Alison

Posted 5 years ago

“Very helpful”

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Posted 5 years ago

Thank you for your review Shad, please let us know if you need any further assistance. Kind Regards Alison

Posted 5 years ago

“Overall an outstanding service offered by Cymphony. It could be a 5 but what lets it down is we occasionally get clients booked in without sufficient lead time and others from outside our area of operation.”

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Posted 5 years ago

Thank you for taking the time to leave us a review Gordon. We really appreciate the feedback and will work hard to get that 5 star.

Posted 5 years ago

“Detailed messages, happy with the services”

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Posted 5 years ago

Thank you for your great review Lawrence. Kind Regards Alison

Posted 5 years ago

“I have been a Cymphony (and MessageBase previously) client for several years. I am pleased with the service. There was a billing issue on one occasion only - some services incorrectly charged for - but when this was brought to the attention of Cymphony, the mistake was corrected quickly.”

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Posted 5 years ago

Thank you for kind review John it is really appreciated. Kind Regards Alison

Posted 5 years ago

“Very good but occasionally make mistakes with names and telephone numbers.”

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Posted 5 years ago

Thank you for your review John it is greatly appreciated. Please let us know if you get any details that are not correct so we can investigate this for you. Kind Regards Alison

Posted 5 years ago

“We are satisfied with the service”

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Posted 5 years ago

Kosta, thank you so much for leaving this review! Kind Regards Alison

Posted 5 years ago

“Have been using Cymphony for the last 10 years, great service, very happy with them, couldn't have survived without them”

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Posted 5 years ago

Thank you so much for your review and feedback it is great to know. Kind Regards Alison

Posted 5 years ago

“Generally, the service has performed as expected, but over the months there have been too many spelling errors e.g. client names.”

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Posted 6 years ago

Thank you for your review Alan, do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison

Posted 6 years ago

“Answers quickly and gets messages through to us.”

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Posted 6 years ago

Thank you for your great review it is really appreciated. Kind Regards Alison

Posted 6 years ago

“My experience so far has been good, on occasions i have had to feedback information as the team have provided incorrect information. Overall though it has been a positive service for my business.”

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Posted 6 years ago

Thank you for your review Joe, do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison

Posted 6 years ago

“Overall we have and are being provided a good service by the team at Cymphony. Our customers have commented on how quickly the calls are picked up and how polite the team are. On a negative note our customer service delivery has on occasions been impacted by delays in updating new information on to their systems, resulting in individual team members using old information/contact details. However we were so happy with the way that Alison, our Operations Manager worked with us when we need to design a reporting tool for our emergency call outs. She was able to work with their in house team to tweak the way information was captured and reported to us, highlighting which on call team member picked up the call and actioned it.”

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Posted 6 years ago

Thank you for your review Tracey it is greatly appreciated. Do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison

Posted 6 years ago

“WE HAVE BEEN A CLIENT FOR AROUND 10 YEARS AND GENRALLY VERY HAPPY WITH THE SERVICE”

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Posted 6 years ago

Alastair, thank you so much for leaving this review. Should you need anything please do get in touch. Kind Regards Alison

Posted 6 years ago

“The service has improved as we have used it. It would be helpful if it could strat a bit earlier ie about 8.00am”

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Posted 6 years ago

Thank you so much Simon for taking the time out to write a review for us it is greatly appreciated. Kind Regards Alison

Posted 6 years ago

“We are pleased with Cymphony although there were one or 2 issues with emails that seem to have been resolved now and we are notified by text which is fine”

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Posted 6 years ago

Thank you Angus for your review it is greatly appreciated. Please let me know if you have any issues with emails moving forward and I will be more than happy to assist you. Kind Regards Alison

Posted 6 years ago

Cymphony is rated 4.7 based on 472 reviews