Cymphony Reviews

Name: Cymphony
Address: 34-35 Berwick Street (202), London, London
Rating: 4.72

4.7 Rating 480 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 480 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cymphony:

At Cymphony, we blend empathetic, human-led communication with advanced technology to ensure every call, chat, and lead is handled in real time. Our UK-based team integrates seamlessly into your business, delivering 24/7 coverage and branded support that puts your customers first.

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

34-35 Berwick Street (202),
London
London
W1F 8RP

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are a small company hoping to grow. We have been a customer of Cymphony's for several years and always found staff are very responsive and helpful.”

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Posted 6 years ago

Thank you Gavin your review is appreciated and I have past on your comments to the Team. Kind Regards Alison

Posted 6 years ago

“Usually performance is good. It could have been a 4 but then I was overcharged for services. I recently sent an email to change our lesson rates but have had no confirmation”

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Posted 6 years ago

Thank you for your review Gordon it is really appreciated. I have past on your comments to our customer service team and I have asked them to contact you. Kind Regards Alison

Posted 6 years ago

“Always a pleasure to deal with and an excellent service.”

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Posted 6 years ago

Thank you so much Peter for your kind words and great review it is really appreciated. Kind Regards Alison

Posted 6 years ago

“Generally good service, occasional slips, staff all very pleasant. Charges err on the high side.”

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Posted 6 years ago

Hi Steven, Thank you for your review it is greatly appreciated. Please do let me know if I can ever be of any assistance. Kind Regards Alison

Posted 6 years ago

“We have been using Cymphony for a number of years and have found them to be consistent and professional offering a robust and reliable PA service.”

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Posted 6 years ago

Thank you for your review and kind words Lisa. Kind Regards Alison

Posted 6 years ago

“Helpful and attentive. Provide a good service, would recommend.”

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Posted 6 years ago

Thank you Penny your review is greatly appreciated Kind Regards Alison

Posted 6 years ago

“Happy with service so far no complaints. Thanks.”

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Posted 6 years ago

Thank you for your review David it is greatly appreciated. Kind Regards Alison

Posted 6 years ago

“Very good service”

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Posted 6 years ago

Thank you Adam for your review, it is greatly appreciated. Kind Regards Alison

Posted 6 years ago

“Still working through”

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Posted 6 years ago

Thank you Myles for your review it is greatly appreciated. Kind Regards Alison

Posted 6 years ago

“Very helpful”

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Posted 6 years ago

Thank you for your review Shad, please let us know if you need any further assistance. Kind Regards Alison

Posted 6 years ago

“Overall an outstanding service offered by Cymphony. It could be a 5 but what lets it down is we occasionally get clients booked in without sufficient lead time and others from outside our area of operation.”

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Posted 6 years ago

Thank you for taking the time to leave us a review Gordon. We really appreciate the feedback and will work hard to get that 5 star.

Posted 6 years ago

“Detailed messages, happy with the services”

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Posted 6 years ago

Thank you for your great review Lawrence. Kind Regards Alison

Posted 6 years ago

“I have been a Cymphony (and MessageBase previously) client for several years. I am pleased with the service. There was a billing issue on one occasion only - some services incorrectly charged for - but when this was brought to the attention of Cymphony, the mistake was corrected quickly.”

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Posted 6 years ago

Thank you for kind review John it is really appreciated. Kind Regards Alison

Posted 6 years ago

“Very good but occasionally make mistakes with names and telephone numbers.”

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Posted 6 years ago

Thank you for your review John it is greatly appreciated. Please let us know if you get any details that are not correct so we can investigate this for you. Kind Regards Alison

Posted 6 years ago

“We are satisfied with the service”

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Posted 6 years ago

Kosta, thank you so much for leaving this review! Kind Regards Alison

Posted 6 years ago

“Have been using Cymphony for the last 10 years, great service, very happy with them, couldn't have survived without them”

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Posted 6 years ago

Thank you so much for your review and feedback it is great to know. Kind Regards Alison

Posted 6 years ago

“Generally, the service has performed as expected, but over the months there have been too many spelling errors e.g. client names.”

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Posted 6 years ago

Thank you for your review Alan, do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison

Posted 6 years ago

“Answers quickly and gets messages through to us.”

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Posted 6 years ago

Thank you for your great review it is really appreciated. Kind Regards Alison

Posted 6 years ago

“My experience so far has been good, on occasions i have had to feedback information as the team have provided incorrect information. Overall though it has been a positive service for my business.”

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Posted 6 years ago

Thank you for your review Joe, do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison

Posted 6 years ago

“Overall we have and are being provided a good service by the team at Cymphony. Our customers have commented on how quickly the calls are picked up and how polite the team are. On a negative note our customer service delivery has on occasions been impacted by delays in updating new information on to their systems, resulting in individual team members using old information/contact details. However we were so happy with the way that Alison, our Operations Manager worked with us when we need to design a reporting tool for our emergency call outs. She was able to work with their in house team to tweak the way information was captured and reported to us, highlighting which on call team member picked up the call and actioned it.”

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Posted 6 years ago

Thank you for your review Tracey it is greatly appreciated. Do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison

Posted 6 years ago

Cymphony is rated 4.7 based on 480 reviews