Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,686 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,686 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Placed my order on 5th December, emailed on 12th to ask where my order was and was told that it would be dispatched on the 15th. Emailed on the 21st as there was still no parcel and I got no reply. I resorted to messaging their Facebook page on the 23rd and was told my order would be delivered the next day - I was happy as it was to be a Christmas gift and was told it would be here on time. On the 24th a parcel arrived but it was completely wrong with most of the order missing. I had to spend Christmas Eve running around looking for a last minute gift. If only the replies and delivery had been as quick as custom gifts taking the payment out of my account - funny that there were no issues with that part. So much hassle and over all a terrible experience.”

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Posted 3 years ago

“Not cheap but good quality and overall a nice gift.”

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Posted 3 years ago

“The item was excellent and delivery was on time.would definitely use this firm again”

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Posted 3 years ago

“Item never arrived. Dec 10th: ordered the item. Dec 20th: I emailed them to ask when it would even be dispatched, let alone delivered. Dec 21st: They emailed me to say that it'd be dispatched today. Dec 24-29th: I emailed them several times to ask where the item was and that I'd like a full refund. No reply. Jan 4th: contacted my bank to get my refund as I'd still had no correspondence from Custom Gifts. Jan 5th: I receive an email from CG telling me that my gift had arrived (it hadn't). Absolutely shambolic. Do not bother with this company.”

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Posted 3 years ago

“Was so much more than what I expected was a lovely photo printed blanket ,my grandson loved it”

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Posted 3 years ago

“The gift I order finally arrive after a long wait, but the issue is with the Customer Service area, there is no follow up contact after emailing several times on where the item was or when it would arrive.”

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Posted 3 years ago

“Excellent product .. just took a little while to arrive”

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Posted 3 years ago

“Ordered a personalised beach towel then read some bad reports about the company but came through with no problem”

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Posted 3 years ago

“Excellent order a towel with a personal name very pleased with item”

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Posted 3 years ago

“Great product, arrived really quickly just as promised! Thank you -my dad loves this gift!”

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Posted 3 years ago

“Lovely towels, fast delivery, efficient service.”

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Posted 3 years ago

“Very clear & precise pictures & delivery was very quick!!”

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Posted 3 years ago

“Can't fault the order at all ....was extremely impressed with the quality of the print on the blanket and the quality of the blanket itself..... communication was great aswell .....top marks”

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Posted 3 years ago

“Very pleased with the item”

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Posted 3 years ago

“Brilliant personal gifts. Fast delivery”

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Posted 3 years ago

“Excellent products and although bit delayed, still arrived before Christmas day - as was promised to me.”

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Posted 3 years ago

“Bought 2 personalised football towels. Good size, good quality.”

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Posted 3 years ago

“Great quality cushion and blanket, better than I expected them to be, would buy from again!”

Custom Gifts 5 star review on 5th January 2022

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Posted 3 years ago

“I ordered a Manchester City drink holder with my grandson’s name on it. He was so happy with his Christmas gift. Thank you for supplying me with this special gift.”

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Posted 3 years ago

“The team are very professional with good clear communication. The product was great quality and made a fantastic gift I would definitely purchase from them again. Thank you.”

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Posted 3 years ago

Custom Gifts is rated 4.3 based on 3,686 reviews