Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,685 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Fast service and looks great as a finished product!”

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Posted 2 months ago

Hi Natasha, As a small family business we truly appreciate receiving feedback from our customers. Thank you for taking the time to leave your kind review. Kind regards, Simon

Posted 2 months ago

“Great product !”

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Posted 2 months ago

Hi Millie, Thank you for taking the time to leave your kind review. This is most appreciated and we are pleased to hear you are happy with your personalised cushion. Kind regards, Simon

Posted 2 months ago

“A perfect gift. Great value for money and he loves it. Thank you.”

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Posted 2 months ago

Hi Jade, Thank you - We really do appreciate you taking the time to leave your kind review. Kind regards, Simon

Posted 2 months ago

“The towels are nicely printed and soft. Not able to comment further as they are a gift. It will be some time before I get feedback.”

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Posted 2 months ago

Thank you for taking the time to write your review. We highly appreciate your feedback. Kind regards, Simon

Posted 2 months ago

“Absolutely love our cushion that is for my dad’s birthday . Quality is so much better than I was expecting . Colour is vibrant and an exact copy of picture. Also was bigger than I expected .”

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Posted 2 months ago

Hi Sarah, Thank you for taking the time to leave your kind review. We will be sure to share your comments back to the team who take grate pride in producing these items with care. Kind regards, Simon

Posted 2 months ago

“Bought it for my friend Bday and she loves it”

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Posted 2 months ago

Thank you for taking the time to leave your kind review. We love to receive such feedback and seeing our products being enjoyed! Kind regards, Simon

Posted 2 months ago

“Exactly as described and delivered on time well done everyone”

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Posted 2 months ago

Hi Keith, Thank you for taking the time to leave your kind review. We will be sure to feedback your kind comments to the rest of the team. Kind regards, Simon

Posted 2 months ago

“Well made, quality material and strengthened at the corners. Happy days, definitely recommend”

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Posted 2 months ago

Hi Neil, Thank you for taking the time to leave your kind review. The quality of our products and services is something we take great pride in and continuously strive to improve moving forward. Kind regards, Simon

Posted 2 months ago

“Excellent gift, perfect size, fantastic clear personalised picture, 1 million % I would recommend for anybody looking for personalised gifts”

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Posted 2 months ago

Hi Graham, Thank you for taking the time to leave your kind review. Your feedback is most appreciated. Kind regards, Simon

Posted 2 months ago

“Purchased 1 Sherpa fleece blanket, and 2 cushions, just perfect, will definitely be ordering again Thanks 😉👌”

Custom Gifts 5 star review on 6th February 2025

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Posted 2 months ago

Hi Leigh-Anne, Thank you for your order and for taking the time to leave your kind review. As dog lovers ourselves we are always delighted when receiving personalised orders featuring our loyal four legged friends 🐾 Kind regards, Simon

Posted 2 months ago

“Excellent quality & service . Top drawer !! Thank you . Will definitely recommend. Regards Kevin.”

Custom Gifts 5 star review on 30th January 2025

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Posted 3 months ago

Thank you Kevin, We are pleased you are delighted with your product. Thank you for taking your time to leave your kind review - your feedback is most appreciated.

Posted 2 months ago

“Nice item,left with a neighbouring workshop,as day off,great, As stated nice item [ great pity one of the photos had head chopped off]No quality control, should have been corrected,now can't give as intended gift.”

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Posted 3 months ago

Hi Norman, Thank you for your review. Unfortunately, we do not amend or interfere with designs that are created by our customers online. When designing your product you have the ability to move, re-size and rotate images that you have uploaded. Once you have completed your design our website provides a preview enabling you to check your artwork is correct and as intended prior to adding to your basket. If you wish to re-order your item and require any assistance with using our automated design app please drop an email to hello@customgifts.co.uk or contact our friendly customer service team on 01522 699 933 and we will be more than happy to assist you. Kind regards, Simon

Posted 3 months ago

“Awful customer service, no accountability taken for a poor quality item, just blamed me providing a low resolution image, which I had no idea was a low quality image. I have involved trading standards now due to this companies low quality attitude”

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Posted 4 months ago

“The large red bus is wonderful, and we are sure that a little girl will be thrilled when Father Christmas delivers it to her on Christmas Day. We would also like to extend our gratitude to the delivery driver for going above and beyond to ensure that we received our package.”

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Posted 4 months ago

Thank you for your kind review. Our personalised traditional wooden toys have been specially selected for their quality and are a particular favourite of ours. We hope your little one enjoys their Christmas gift. Merry Christmas 🎅🏻

Posted 4 months ago

“Ordered and expecting delivery sat( today) not being delivered ,showed today as delivery date ,nothing,Xmas party tomorrow is ruined 😞”

Helpful Report

Posted 4 months ago

Hi Paul, Sorry to hear your order hasn't been received. I can see your order was made on the evening of the 5th December and was printed and dispatched within 3 working days ahead of our published turnaround times. Unfortunately your Yodel tracking indicates it is still awaiting delivery so we have raised a ticket for this item being assumed lost given the delay observed. Please make contact with our customer service team on 01522699933 or hello@customgifts.co.uk for assistance so we can rectify this situation for you. We are sorry you did not receive your item as planned - unfortunately some circumstances are out of our control once parcels have left our production hub. However, we look forward to being able to assist you and to remedy the situation. Kind regards, Simon

Posted 4 months ago

“Photo blanket, easy website to navigate and order. Delivery service was quick and very happy with the quality of the blanket and the image on the blanket was sharp. Will use again”

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Posted 4 months ago

Thank you for your kind review - we are pleased to learn you was most pleased with the service provided. Kindest regards, Simon

Posted 4 months ago

“Late delivery,”

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Posted 4 months ago

Hi, Unfortunately I am unable to verify your order for anonymous reviews and as such I am unable to view tracking information for your delivery. Please make contact with our helpful customer service team on 01522699933 or hello@customgifts.co.uk for any further assistance. Regards, Simon

Posted 4 months ago

“Was very pleased with it”

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Posted 4 months ago

“Ordered one for my son’s school Christmas jumper competition, it was so good my partner and I have ordered one each too!! Can’t wait for them to arrive.”

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Posted 5 months ago

Thank you for taking the time to provide your review and for your return custom - Thank you! 🎅🏻

Posted 4 months ago

“Great quality top and photo came out well.”

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Posted 5 months ago

Thank you for taking the time to provide your review - we are pleased you are happy with your product.

Posted 4 months ago

Custom Gifts is rated 4.3 based on 3,685 reviews