Ordered in November for Christmas delivery. One item of the order arrived swiftly and problem free. I have also had previous orders with no problems. First email was ignored but chased up by telephone before Christmas and was told 'it was waiting outside' and they would make sure I had it by Christmas. Fortunately, I made other arrangements and despite 2 more chasers since Christmas, with a different story given each time I'm resigned to losing approx £50 worth of stuff. I think it's incompetence rather than crookedness as why would they send part out, and indeed even bother answering the 'phone. Anyway, customer lost forever.