Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,692 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,692 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a flag which stated delivery before the 23rd, which is when i required it, it didn’t arrive till the 28th, so the flag is now pointless, i’d avoid this company !!”

Helpful Report

Posted 2 weeks ago

“Ordered on the 2 Feb ( checked to confirm delivery times and details) still waiting on 15th Feb nothings arrived..as was a valentine's present requested a refund and been ignored for the last week”

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Posted 4 months ago

Hi Scott, Apologies for the delay you experienced in producing your personalised gift order. I can see from your order history you successfully made contact with with our customer service team on the 12th February and having discussed your order and the time sensitive nature of your gift we immediately upgraded your delivery to a complimentary 24 hour special delivery service rather than the standard 48 hour service to ensure your personalised mug would reach you in advance of valentine's day. I have checked your delivery status and can see we have POD provided by Royal Mail illustrating delivery was made on the 13th February 2025 at 13:36. This can be confirmed by checking the tracking information provided to you via automated shipping notification email sent on the 12th February. If we can be of any further assistance please do not hesitate to contact us. Kind regards, Simon

Posted 3 months ago

“Awful customer service, no accountability taken for a poor quality item, just blamed me providing a low resolution image, which I had no idea was a low quality image. I have involved trading standards now due to this companies low quality attitude”

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Posted 5 months ago

“Ordered and expecting delivery sat( today) not being delivered ,showed today as delivery date ,nothing,Xmas party tomorrow is ruined 😞”

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Posted 6 months ago

Hi Paul, Sorry to hear your order hasn't been received. I can see your order was made on the evening of the 5th December and was printed and dispatched within 3 working days ahead of our published turnaround times. Unfortunately your Yodel tracking indicates it is still awaiting delivery so we have raised a ticket for this item being assumed lost given the delay observed. Please make contact with our customer service team on 01522699933 or hello@customgifts.co.uk for assistance so we can rectify this situation for you. We are sorry you did not receive your item as planned - unfortunately some circumstances are out of our control once parcels have left our production hub. However, we look forward to being able to assist you and to remedy the situation. Kind regards, Simon

Posted 5 months ago

“Late delivery,”

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Posted 6 months ago

Hi, Unfortunately I am unable to verify your order for anonymous reviews and as such I am unable to view tracking information for your delivery. Please make contact with our helpful customer service team on 01522699933 or hello@customgifts.co.uk for any further assistance. Regards, Simon

Posted 5 months ago

“3 to 4 days its been 10 and still not here”

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Posted 1 year ago

“WANT TO ACTUALLY GIVE ZERO STARS! DISGUSTED Failed miserably! First Mother's Day gift never arrived! Just a refund and no explanation even after providing original images after the initial set up didn't work supposedly. Incredibly disappointed with the communication and customer service. One of the most special days for my partner and I obviously put my trust in the wrong people to deliver.”

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Posted 1 year ago

“It took 5 weeks to arrive, when the bottle arrived the name was clearly spelt Jemma not Jenna. When I queried this Ryan sent me an image of the comparison of the two names.... Simply writing Jemma and Jemmma it was ridiculous. I would like a refund but no response as yet Michael Paterson”

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Posted 1 year ago

“Item never arrived. Even though they said it was delivered. Trying to get money back 😡”

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Posted 1 year ago

“The gift is beautiful but delivery terrible. Waited almost a month for it to arrive”

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Posted 1 year ago

“I can't actually review my product as it never arrived, communication started well between myself and custom gifts and as soon as I reported my parcel missing, all communication stopped. Took absolutely weeks to get this resolved and had to go through a third party to achieve this and then custom gifts even had the audacity to still charge me the delivery costs for something that never arrived. I wish I'd read the reviews before placing my order, AVOID AT ALL COST!!”

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Posted 1 year ago

“Delivery longer than expected. Sent email to team to see if I could pay extra to speed up delivery with no response.”

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Posted 1 year ago

“SCAM. Still not received my item but received an email claiming it has been delivered even though I was never sent any tracking or courier emails to say it had even been shipped. Stay way clear”

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Posted 1 year ago

Thank you for taking the time to provide us with your feedback regarding your experience with Custom Gifts. We truly appreciate your input and apologize for any inconvenience caused by the issues you mentioned.We apologize for the confusion surrounding the delivery of your item. It is certainly not our intention to mislead our customers or provide inaccurate information. We understand that the lack of tracking or courier emails was frustrating and we are actively working to address this issue within our system. Your feedback is invaluable to us, as it helps us identify areas for improvement. We sincerely apologize for any inconvenience this has caused and kindly ask for your understanding as we strive to rectify the situation. If there is anything else we can do to make things right or improve your experience, please let us know. Customer satisfaction is our top priority, and we are dedicated to finding ways to better serve you.

Posted 1 year ago

“Have used this company previously and love the quality of blanket I received. I have ordered 6 blankets for Christmas presents 1 individual blanket with 4 photos on and 5, 4 photo blankets the same. These were Christmas gifts and only the single one has been delivered. Tracking and messages are telling me I have received them all but I am missing 5 blankets !! I have called and left messages and emailed and no reply. Such a shame as the blankets are great and intended on ordering lots more in the new year. I just want my order or someone to contact me about it !!! It’s not nice having to explain to friends their present hasn’t arrived 😥”

Helpful Report

Posted 1 year ago

“Order never arrived and the company have not answered any sort of communication that I have tried.”

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Posted 1 year ago

“I ordered a personalised welsh flag, Put all the information on it, with in the parameters, the club logo 1/2vwas missing, the order had taken almost 3 week to arrive, they say 1 or 2 days delivery to mainland UK. But it had taken 6days, I have contacted customer service, if they help I will improve my rating for company”

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Posted 1 year ago

Hi Dean Thank you for your review. The point regarding 1 to 2 days is the delivery time once the order is shipped. The production time is shown on the product page. We have had a look at the phot you have sent and also the upload that you made on the website when designing your flag and they seem to match. If you contact customer service on hello@customgifts.co.uk we will try and help to resolve the issue thanks

Posted 1 year ago

“Late and unresponsive”

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Posted 1 year ago

“Having received my order for a photo chopping board I was astounded to see they obviously hadn't viewed the photos before it was printed as all the heads were chopped off so absolutely no use Never order from them again their rubbish”

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Posted 1 year ago

“After more than a month, the order is not fulfilled and there is no response when I email to enquire about the progress. I hope to receive an explanation and refund soon.”

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Posted 1 year ago

“Item came after a month of ordering, chips on the wooden handle bars and then a crack in the base of the rocking horse including cracked paint. I have emailed and haven't received an email back. Ink on the personalised name has smeared all over the wood. Terrible and broken”

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Posted 1 year ago

Custom Gifts is rated 4.3 based on 3,692 reviews