Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“excellent from start to finish”

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Posted 3 years ago

“Very happy with my pillow and towel sets. I made the order and received my printed towels and pillows. Will be using again at xmas as so many present ideas on offer.”

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Posted 3 years ago

“Disappointed to be fair most of photos were blurry….definitely not worth the money 🙁”

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Posted 3 years ago

“Got a gift for my mothers birthday and she was delighted with it”

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Posted 3 years ago

“Having previously ordered before, we knew what to expect, and as previously we weren't disappointed”

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Posted 3 years ago

“Great Service, Great customer communication. Very happy”

Custom Gifts 5 star review on 3rd June 2022

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Posted 3 years ago

“Excellent quality and quick delivery service. Would 100% recommend”

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Posted 3 years ago

“This is the second lot of towels I’ve ordered they are lovely good quality but don’t tumble dry as lettering does shrink a bit but I’ve learnt this time just wash and Hang out I would definitely recommend this company thankyou to you all”

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Posted 3 years ago

“Super fast delivery and is perfect especially for the price. Cannot wait to being my towel abroad with me, I’m sure I’ll recieve many compliments.”

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Posted 3 years ago

“Poor customer services, had to battle for a refund. Item not even acknowledged as ordered and still took the money. Please do your research before ordering”

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Posted 3 years ago

“They sent me a email saying I have received my gift but I haven’t received it so far I have sent them 2 emails but not heard anything back it’s for my father in law’s birthday which is next Friday”

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Posted 3 years ago

“Having used custom gifts a couple of times before, I knew I could trust them to make a fantastic mothers day blanket for my mam! Absolutely fantastic quality and quick delivery! Would 100% recommend.”

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Posted 3 years ago

“Good product and arrived swiftly!”

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Posted 3 years ago

“Never received products 😡”

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Posted 3 years ago

“It was exactly what I hoped it would be. The customer service was also very fast and helpful. Would definitely recommend.”

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Posted 3 years ago

“This has not been delivered”

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Posted 3 years ago

“The flag material is a little thin and see through, but the artwork and text is first class, exactly how I wanted it. This flag was a good price and overall I’m well pleased.”

Custom Gifts 5 star review on 1st March 2022

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Posted 3 years ago

“Ordered personalised Arsenal bean bag for my son and he lives it. Very good quality and great customer service”

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Posted 3 years ago

“Ordered a product for valentines , didn’t turn up even though the tracking said “delivered” was indeed delivered to a doorstep which wasn’t there, to then say I would only be due 30% refund as it was “delivered” nowhere on the terms & conditions states this as I have thoroughly read it and even had it confirmed by staff, also told as I didn’t pay shipping insurance, yet paid £7.99 shipping. AVOID THIS SCAM COMPANY, take money, don’t deliver then make up their own rules not stated on website. USE A MIRE REPUTABLE COMPANY GUYS AS THESE HAVE ZERO CUSTOMER SERVICES! Still waiting on a refund which they’re denying so now going through fraud team with the bank and putting a complaint forward to the Ombudsman.”

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Posted 3 years ago

“I was so delighted with the towel I got for my daughter at Christmas that I ordered one for my wife's birthday. Once again it is very good quality & delivered before the expected date.”

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Posted 3 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews