Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Brilliant wee man loved it.”

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Posted 3 years ago

“I ordered with high hopes, my order came 4 days before Christmas, it wasn't my order and my other order hadn't turned up either and I was heartbroken. Thanks to customer service they sorted it all out and after a couple of sleepless nights I received the order on Christmas eve”

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Posted 3 years ago

“Brilliant service. Quality looked good it was a christmas gift for a friend who was extremley happy”

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Posted 3 years ago

“Brilliant service from start to finish. Delivery very good. Will buy from them again.”

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Posted 3 years ago

“Great gift bag but all Lynx products inside had leaked everywhere!”

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Posted 3 years ago

“The gift took a while to arrive but was appreciated by the recipient when it did.”

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Posted 3 years ago

“Good quality phone cover. Delivered on time.”

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Posted 3 years ago

“I bought the Personalised Projection Photo Necklace a a Christmas present. I must say very poor quality, picture inside is bearly recognisable. 100% recommended not to purchase!”

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Posted 3 years ago

“Ordered a cushion for a christmas gift, emailed to ask if it would be here before christmas got an email saying they had lost my parcel and would have to open an investigation about it, emailed a few days later asking what is happening and if I would get a refund had no reply whatsoever absolutley terrible!”

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Posted 3 years ago

“My delivery took 15 days which I expected, however I called numerous times to track it, check all was ok. the last time I called they advised it would be delivered today. It arrived like this. (Sample photos). Awful considering it was a Christmas gift!”

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Posted 3 years ago

“Bought a 4 pic photo blanket for xmas gift just got it in time tho was not great the pictures were not printed on blanket straight, disappointed 😕”

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Posted 3 years ago

“Ordered a personalised blanket for my mum, I wasn't expecting it to arrive before Christmas as i was late ordering it, but it did i am so happy with it.”

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Posted 3 years ago

“Absolutely awful customer service! Had a call from a member of the team to say my blankets photos hadn't gone through. So I sent them to him as requested and he decided to do nothinh with them! So i sent. A message via their Facebook and was told to ring on Monday and as for another member of staff which I did and that staff member doesn't work Mondays.. I spoke to another guy who was very helpful but unfortunately we have received someone else's blanket so that's another person without an order! And now trying to get through to customer services is an absolute nightmare and I can see why!!! Absolutely shocking customer service”

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Posted 3 years ago

“Item great and as described”

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Posted 3 years ago

“Sadly no option for no stars or even minus stars. This is the single worst experience when buying something ever. Ordered middle of November and eventually arrived middle of December. No order confirmation received and the customer service was disgraceful with lies about the dispatch date”

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Posted 3 years ago

“Absolutely love my blanket a birthday present for my sister 😁💘”

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Posted 3 years ago

“I placed a order on 28th November via clear pay and my items have not arrived I am basically paying for items I have not recieved I have tried to email this company on a number of occasions but have had no response apart from one email stating items have been delivered when they haven't but when I log into my account it states items are being personalised I'm very annoyed no one should have to pay for items they have not recieved and when I'm trying to find out qhats going on there is poor lack of communication from custom gifts I will not be making any further purchases from this company”

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Posted 3 years ago

“Well what a fabulous blanket I have just received!! My daughter is going to absolutely love it,a picture of her beloved dog,thank you so much x”

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Posted 3 years ago

“DO NOT ORDER FROM THIS SCAM COMPANY. THEY TAKE YOUR MONEY BUT DO NOT SEND YOUR ORDER AND THEY DO NOT REFUND YOU. SO GLAD I PAID VIA PAYPAL AND GOT MY MONEY BACK.”

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Posted 3 years ago

“Excellent company, would shop again. The blanket I ordered wasn't the best quality but the photo on it was really good which was the main thing . For that price I was pleased”

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Posted 3 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews