Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,692 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,692 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality towels received printed as requested within 10 days though packaging poor and not very well protected within envelope. Disappointing care considering cost of ordered gifts. No delivery date initially given , just vague will be sent within 3 days of production.”

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Posted 3 weeks ago

“I was told item would be dispatched on Wednesday but it was the Saturday,I was a bit concerned that I would not get it at all after seeing the reviews.The item came and am very pleased with it ok it was a few days late but it came .I have to say that Ryan got back to me promptly with any queries I had . guys a five next time you will get there”

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Posted 2 months ago

Thank you for taking the time to leave your review and to upload a photograph of your finished product. We are sorry your order experienced a small delay in production and are most pleased you are satisfied with the item you ordered and our customer service support provided. Kind regards, Simon

Posted 2 months ago

“Initially a problem with my order, however when i contacted custom gifts by phone they very swiftly resolved the problem. They made sure my order arrived in time for the Hen party. Thank you to all at Custom Gifts”

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Posted 2 months ago

Thank you for taking the time to leave your review. We are pleased you received your order and hope you enjoyed your Hen party! Kind regards, Simon

Posted 2 months ago

“The towels are nicely printed and soft. Not able to comment further as they are a gift. It will be some time before I get feedback.”

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Posted 4 months ago

Thank you for taking the time to write your review. We highly appreciate your feedback. Kind regards, Simon

Posted 3 months ago

“T shirt quality is really good but the name is missing”

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Posted 7 months ago

“Very impressed with everything i have ordered from this site. Amazing quality, especially the custom blankets. Will definitely order again and recommend to everyone!”

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Posted 1 year ago

“Ordered a few T-shirts for party 1st batch was great 2nd not so good but they were all replaced with next day delivery so can’t fault them for that”

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Posted 1 year ago

“Great personalised towel. Delivery was longer than expected. However, would recommend for a personalised gift.”

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Posted 1 year ago

“My friend will love his towel just because it’s his team and his age. Could have been a bit thicker would be my only comment but still a lovely gift”

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Posted 1 year ago

“Ordered a single duvet cover it's come more like a double so will have to buy new duvet to fit but the print work is really good 👍👍😊”

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Posted 1 year ago

“OK so after I had read the reviews I was a bit apprehensive but I have to say I am pleased with my purchases but 1 is slightly better than the other my fault I think the photo I used was to dark so it didn't turn out to well but their lovely quality and very warm so overall I'm happy”

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Posted 1 year ago

“Fast service good price the quality could be a better”

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Posted 1 year ago

“Good value for money. Received within the stated time.”

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Posted 1 year ago

“Towel is a bit thin not the best quality.”

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Posted 1 year ago

“Looks like the picture and the name was spelt correctly, so OK so far.”

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Posted 1 year ago

“Bought for a friend's birthday, she will love it”

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Posted 1 year ago

“Joe was very Helpful with this.”

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Posted 1 year ago

“Pleased with the customised towel. Great size. Perhaps we were expecting it to be a bit thicker but it will be lighter in the case so not a problem. Thankyou and wouldn’t hesitate to order more from you.”

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Posted 1 year ago

“Very pleased with the quality of the flags that I ordered although they arrived later than expected.”

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Posted 2 years ago

“Fantastic product really pleased with it. Only complaint would be delivery time but other than that no issues.”

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Posted 2 years ago

Custom Gifts is rated 4.3 based on 3,692 reviews