Custom Gifts Reviews

Name: Custom Gifts
Address: Pyke RoadLincoln, Pyke RoadLincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,632 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,632 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 2nd March 2024

172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The towel I ordered was awful quality, I can’t believe it was originally £24, was gutted I had paid £12!I have been chasing an email about getting refund but don’t seem to be getting anywhere: I appreciate it’s a busy time of year but won’t be using the site again. I also ordered personalised stockings. These were nice but took a long time to arrive, which is why I am giving 2 stars.”

Helpful Report

Posted 4 years ago

Hi Beth Thanks for your email. Someone has been in touch directly to try to get more information from you. Please can you get back to us so that we can try to resolve this with you. Many thanks, Tom

Posted 4 years ago

“Not yet received so cannot comment. Was easy to order ...”

Helpful Report

Posted 4 years ago

Hi Rebecca Thanks for your honest feedback. According to our tracking information your order has been delivered. We will be in touch directly with more information. Many thanks, Tom

Posted 4 years ago

“I've been this review without actually receiving my order”

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Posted 4 years ago

“I made a purchase of a personalised cushion on the 3th November. I received an order confirmation, saying it would take up to 10 days to arrive. it has now been 15 days and I have not heard anything since my order confirmation. Am unable to contact the business or receive anything from them. Very frustrated and unhappy with the service I have received.”

Helpful Report

Posted 4 years ago

Hi Emma Thanks for your honest feedback. Someone will be in touch directly to try to resolve this complaint with you. Many thanks, Tom

Posted 4 years ago

“Item came incorrect. I received a blanket and I ordered a pet towel and the wording was wrong. I spoke to you at the festive gift show at NEC on Friday and was told a new one is on the way to me .”

Helpful Report

Posted 4 years ago

“Item arrived, emailed as 'thought' I had items missing, email ignored. Rang only to be told that purchasing a toasting Mallow advent calendar does not include a 'toasting kit' yet if you look on the actual manufacturers website, they sell it all in one, as do other outlets. Is this something that is bought in as one whole item and then sold separately to make more money!? I knew what I had ordered yet received an email after my phone call with a picture of the item, even the lady on the phone stated she noticed that their website does not state you have to get the toasting kit separately. This is not great! I have replied to the email and I am waiting on another reply from the company. At the moment I would not recommend Custom Gifts despite being given their details upon recommendation and doing research into the calendar elsewhere before being advised to get it off here!”

Helpful Report

Posted 4 years ago

Hi Ellen Thanks for your honest feedback - I am really sorry that you are unhappy with your order. I can only really apologise if you feel you have been misled with this order however there is no mention of burner on the page, nor in the product imagery. Further to this, other retailers are selling the advent calendar with burner as a bundle, however prices for this are around the £20 mark – double what you have paid for said item. The item already on its own is cheaper than you would find anywhere else. For this reason we cannot really be expected to provide an add on item with a product that you have already got a great bargain on. I am sorry that you are upset but we cannot do anything further for you, as we have stated in our contact with you. Many thanks, Tom

Posted 4 years ago

“The reason I'm giving poor is the note. book I received was not the one I ordered but it is thought that it is.so.I'm not very happy about it as I'm sure you will understand. I Patrick”

Helpful Report

Posted 4 years ago

Hi Judith Thanks for your honest feedback. I believe you have already discussed this matter with our customer service team. I am sorry we have not been able to resolve this complaint with you however without photographic evidence that the item is different from the one you have ordered we cannot offer you any compensation. If you can provide this information we can look further into it, Many thanks, Tom

Posted 4 years ago

“I placed the order, which was fine. Unfortunately, the money was debited from my account and I didn’t receive an email to say the item had been dispatched. Still hadn’t received item, so emailed company about the non arrival and they did get back to me very promptly to apologise and put another one in the post. However, as of yet have still not received it.”

Helpful Report

Posted 4 years ago

Hi Thanks for your honest feedback. I'm really sorry for the delay in your order. It appears that there was a quality issue with you item which meant that the item had to be made from scratch again, this has put a considerable delay in sending out your item. I do hope you can understand that we would rather get it right, than send out a substandard item. We will be in touch with more information on this. Many thanks, Tom

Posted 4 years ago

“I ordered a blanket last week and have had no confirmation of order even though the money has left my bank. I have emailed you twice to find out what is happening but have had no reply”

Helpful Report

Posted 4 years ago

“Waiting for delivery of my order.”

Helpful Report

Posted 4 years ago

Hi Pat Thanks for your honest feedback. I'm really sorry that you have not recieved your item. It does appear that there was an issue when your item was first produced that has caused the delay. We will be in touch with more information. Many thanks, Tom

Posted 4 years ago

“After ordering a gluten-free hamper I was a amazed at the speed of delivery. Unfortunately I opened it to discover a vegan hamper! I contacted the company through email immediately but recieved no reply over the weekend. I chased it up on the Monday to be told that someone would call me back. They failed to do so. I called back on Tuesday to be told that the correct hamper would be delivered that day. It didn't arrive. I rang again on Wednesday to be told that the company in charge of sending the hamper hadn't been told to send a replacement. I eventually recieved it on the Friday! A week later. On the other hand I did get to keep the vegan hamper so the recepient actually had extra items as the majority of those were also gluten-free. The items in the hamper were of high quality but the customer service will put me off in the future.”

Helpful Report

Posted 4 years ago

Hi Joanne I am really sorry with the service you have recieved from us in this instance. Typically we pride ourselves on our customer service so I am really disapointed to read this review. We will investigate this matter internally and address the issues behind the poor communication from our side to try to prevent this kind of thing happening in future as it is completely unacceptable. Many thanks, Tom

Posted 4 years ago

“We have not received the item we ordered. Please advise on delivery. Thanks”

Helpful Report

Posted 4 years ago

Hi Elaine I'm really sorry that your order has not been recieved. I can see that it has been shipped over a week ago but clearly something has gone wrong in transit. We will investigate this with our couriers as well as contacting you directly with a resoltuion. Many thanks, Tom

Posted 4 years ago

“Ordered a Celtic football team colours beach towel, the quality was very poor. There was a 2inch run and other blemishes, I did email detailing my displeasure and still have not had a reply. Will not be purchasing anything more from Custom Gifts, overpriced and poor quality.”

Helpful Report

Posted 4 years ago

Hi Mary I'm really sorry that you are not happy with the item you have recieved. At Custom Gifts we pride ourselves on our UK manufacturing as well as our customer service. Whilst we have let you down in the first instance I am really keen to demonstrate the sincerity of our apologies through our actions in trying to resolve this complaint with you. Someone will be in contact directly shortly. Many thanks, Tom

Posted 4 years ago

“Bought Sheffield Wednesday shirt. Don't think it's value for the money.”

Helpful Report

Posted 4 years ago

Hi Frank Thank you for your honest feedback. I'm really sorry to hear that you are not satisfied with the quality of your towel. We will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 4 years ago

“Came within reasonable delivery time. Disappointed with the quality of towel for price paid.”

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Posted 4 years ago

“Bought a personalised towel for my Grandsons birthday. Product never turned up & after 3 complaints they refunded my money.”

Helpful Report

Posted 4 years ago

Hi John Thanks for your honest feedback. I'm really sorry that we did not deliver the towel for you. I can see that your complaint has now been resolved and I do hope that our actions demonstrate the sincerity of our apologies and go some way to restoring some of your faith within us. Many thanks, Tom

Posted 4 years ago

“Ordered two towels. One arrived after a few days, but they other one took longer and did not arrive in time for our holiday. Quality isn’t very good as washed the first one once to take with us and it faded. Would not use again. Delivered very driver opened our gas meter and left the second towel sticking out, fortunately a neighbour took it in as I’m sure it would not have been there on our return. Not great service all round really.”

Helpful Report

Posted 4 years ago

Hi Amanda Thank you for your honest feedback. I'm really sorry that you are not happy with the quality of your towel. We will be in touch directly in regards to this. I do hope that our actions in trying to resolve this for you demonstrate the sincerity of our apologies and hopefully go some way to restoring your faith within us as a company. Many thanks, Tom

Posted 4 years ago

“Ordered a DCFC beach towel. There's bits of white showing through the black areas, just generally a poor quality item.”

Helpful Report

Posted 4 years ago

Hi Steven Thank you for your honest feedback. I'm really sorry that you are not happy with the quality of your towel. We will be in touch directly in regards to this. I do hope that our actions in trying to resolve this for you demonstrate the sincerity of our apologies and hopefully go some way to restoring your faith within us as a company. Many thanks, Tom

Posted 4 years ago

“Whilst the service was great from custom gifts, I have to say I was disappointed with the towel. The quality was not what I expected and bits were coming off it. Shame as the concept is nice idea”

Helpful Report

Posted 4 years ago

Hi Jenny Thank you for your honest feedback. I'm really sorry that you are not happy with the quality of your towel. We will be in touch directly in regards to this. I do hope that our actions in trying to resolve this for you demonstrate the sincerity of our apologies and hopefully go some way to restoring your faith within us as a company. Many thanks, Tom

Posted 4 years ago

“Poor quality”

Helpful Report

Posted 4 years ago

Hi Shane Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 4 years ago

Custom Gifts is rated 4.3 based on 3,632 reviews