Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm still waiting for my 2 single quilt covers which I have not received but paid for”

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Posted 4 years ago

“Received the item after having to email twice to chase it up. It turned up eventually but was broken. This item was not packed very well. Had to get a refund unfortunately. Mirror was very thin and flimsy and was broken after the ‘E’”

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Posted 4 years ago

“Excellent quality product! But not clear on website re personalisation and gift message! My order had my husband’s name but that was all. what happened to Happy 66th Birthday? Very disappointed as order confirmation has complete message displayed! It did not exceed the 150 characters?? Won’t be using UNCUSTOM GIFTS again!”

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Posted 4 years ago

“Item didn’t arrive , so further to numerous emails it was resent , but too late for valentines, very slow delivery time”

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Posted 4 years ago

“Poor initial communication about shipping time. Order arrived late and I had to chase it. No updates. I wouldn't use again. Shame as the ideas are very good. These products are usually given as gifts and therefore time sensitive. It's useful to know delivery date.”

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Posted 4 years ago

“Not the greatest quality”

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Posted 4 years ago

“Pillow came green and took a long time”

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Posted 4 years ago

“patches of white where loose thread were stuck, so black ink didn't print , loose threads, towel very thin”

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Posted 4 years ago

“Disappointed with the quality don't think I will order again”

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Posted 4 years ago

“I'll write a review when I've received it !”

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Posted 4 years ago

“Not very pleased the photo on the picture wasn't centre at all and the quality of pillow wasn't great.”

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Posted 4 years ago

“The cushion I received, the zip looked a bit faulty , it was sticking out and the blanket wasn't great quality but ok .”

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Posted 4 years ago

“For the price paid its very thin. I'm hoping it will thicken up /fluff up when washed. But as its a present seems a bit strange to wash it.”

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Posted 4 years ago

“My gift was broke when it arrived”

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Posted 4 years ago

“Sadly really poor quality towel for price! Disappointed”

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Posted 4 years ago

“Just the drink bottle arrived no sign of the mask not happy will review again when I receive the mask there was no mention of the two items to be sent separately”

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Posted 4 years ago

“Poor quality extremely thin and was shredded by my 8 month cavalier king charles in 20 minutes of having it . I know most pups chew but it was so thin it was in ribbons”

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Posted 5 years ago

Hi Denise Thanks for your honest feedback. Someone will be in touch directly to resolve this complaint with you. Many thanks, Tom

Posted 4 years ago

“The writing infront of the bed could of been a bit bigger. Put the same colour of thread on cushion which u cant see. Was expecting better. Took 2 weeks to come. Got fast replies regarding order. Overall disappointed.”

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Posted 5 years ago

Hi Leona Thanks for your honest feedback. I am really sorry you are not happy with your purchase. Someone will be in touch to try to resolve this with you. Many thanks, Tom

Posted 5 years ago

“Very happy with my wolves beach towel good quality I’ve now ordered another one for my daughter”

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Posted 5 years ago

Hi Adrian Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can no see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom

Posted 5 years ago

“I cant review this yet as I have still not received it. Once I do I will happily review”

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Posted 5 years ago

Hi Amanda Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your itemis out for delivery and should be recieved today. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews