Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the service was great from custom gifts, I have to say I was disappointed with the towel. The quality was not what I expected and bits were coming off it. Shame as the concept is nice idea”

Helpful Report

Posted 5 years ago

Hi Jenny Thank you for your honest feedback. I'm really sorry that you are not happy with the quality of your towel. We will be in touch directly in regards to this. I do hope that our actions in trying to resolve this for you demonstrate the sincerity of our apologies and hopefully go some way to restoring your faith within us as a company. Many thanks, Tom

Posted 5 years ago

“Poor quality”

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Posted 5 years ago

Hi Shane Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“Still haven’t received it?”

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Posted 5 years ago

“Actually still waiting on my Towel , going on holiday tomorrow 11.00am”

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Posted 5 years ago

“I have e.mailed twice and have had no response. I ordered two of the villa towels and have been charged for three i have queried this with no answer i would appreciate it to be sorted please”

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Posted 5 years ago

Hi Lynda Sorry to hear this. We have replied to your email but some hotmail accounts are putting our emails into junk This issue has been sorted now for you. Thanks SM

Posted 5 years ago

“I am being asked to make a review before my order has even been dispatched which I feel isn't appropriate. Happy to re-review once i recieve my order which was ordered over 7 working days ago. It does say it can take up to 10 working days however.”

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Posted 5 years ago

“Your asking me to review my order when I haven't even received yet so on that basis I think it's pretty poor”

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Posted 5 years ago

“I told u via an email of a dpelling mistake in a personalised item that i bought. You still sent me it with the spelljng mistake😕”

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Posted 5 years ago

Hi Jon I'm really sorry to hear about the service you have recieved in this instance. Someone will be in touch directly to try to resolve this. I do hope that our actions here demonstrate the sincerity of our apologies and hopefully go some way to restoring your faith in us as a company. Many thanks, Tom

Posted 5 years ago

“Poor quality towels supposedly rrp of £35 think I’ve been ripped off”

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Posted 5 years ago

Hi Mark Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“Towel material is very cheap and the black is faded near the edges not a great product don’t buy..”

Helpful Report

Posted 6 years ago

Hi Lee Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“I am still waiting on one of the items I ordered. I dont think I will get it in time for my holiday next week now.”

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Posted 6 years ago

Hi Darren I can confirm the 2nd order went out last night and has been posted at your address today. Hopefully there when you get home from work Thanks SM

Posted 6 years ago

“Not the quality I expected I'm afraid.”

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Posted 6 years ago

Hi Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“I have actually messaged you through the contact us part of your website but as yet have had no reply. I purchased a large Aston Villa beach towel personalised I was very disappointed in the quality of the item. It is more like felt material rather than a towel and it wasn’t cheap.”

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Posted 6 years ago

“I was disappointed that despite straight away asking if I could change the towel as I’d bought the wrong colour no one replied. The wrong towel came but my daughter was still happy so it’s more about the service not quality my rating .”

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Posted 6 years ago

Hi Edwina I'm really sorry to hear that you tried to contact us but did not get a reply. I have tried looking for your email address, name, and order number details however I am unable to find any record of this on our system. Can I ask for some more information from you so I can try and investigate this issue. Whilst it is too late to amend your order, we can at least try and prevent this happening to future customers. As this is sensitive information I will contact you directly. We would really appreciate your assistance here. Many thanks, Tom Custom Gifts

Posted 6 years ago

“Not recievd yet it came but was no good a waste of money”

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Posted 6 years ago

Hi Angela Thank you for your honest feedback. I'm really sorry you were not happy with the quality of the product you have ordered. Typically we pride ourself on our UK manufacturing so to hear that we have let you down in this respects is worrying. We will be in touch directly to see if there is anything we can do to resolve this complain. We also use customer feedback to try to improve our service for future customers, so I do hope that future customers will benefit from your honest feedback here. Many thanks, Tom

Posted 5 years ago

“Ordered two personal football beach towels....when arrived very poor quality”

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Posted 6 years ago

Hi Alison I'm really sorry to here that the towels you received we're not up to scratch. I would like to thank you for providing us with honest feedback. We use this to improve our processes to try to prevent the same issue repeating itself for future customers. I will contact you directly to try to get more information on the issue, as well as to try to make this right for you. I do hope our actions in trying to resolve this complaint are sufficient to restore some faith you have with us. Many thanks, Tom

Posted 6 years ago

“asked for review before item arrived”

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Posted 6 years ago

“The towels are poor quality. The white one had a red stain on it on arrival. Not happy as there wedding presents and didnt have enough time to send them back.”

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Posted 6 years ago

Hi Rebecca I'm really sorry to hear this - we take this feedback really seriously and I will be in touch directly with a resolution for you. Please let me extend my upmost apologies here. Many thanks, Tom

Posted 6 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews