Custom Gifts Reviews

Name: Custom Gifts
Address: Pyke RoadLincoln, Pyke RoadLincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,632 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,632 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 2nd March 2024

172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No comuication from seller”

Helpful Report

Posted 3 years ago

Hi Paul Thank you for your honest feedback. Someone will be in touch directly to try to resolve your complaint with you. Many thanks, Tom

Posted 3 years ago

“Ask to write a review but neither myself or my mother in law have received our order of hand sanitizer. I have sent two messages asking when we are likely to receive them but as yet I am still waiting for a response. Very disappointed with the lack of communication.”

Helpful Report

Posted 3 years ago

Hi Marie We are very sorry to hear it has not got to you. Could you please email hello@customgifts.co.uk and the team can look into this and get replacements sent if needed thanks SM

Posted 3 years ago

“Got my screens there fine but still don't have my pull up sign”

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Posted 3 years ago

Hi Amanda Thanks for your honest feedback. Someone will be in touch directly to try to resolve this with you. Many thanks, Tom

Posted 3 years ago

“Ironic to ask someone to write a review for an item that he hasn’t received yet and yes you might reply and say “oh no not our fault , it’s Yodels that are at fault but guess what “YODEL “ is chosen by you ,Paid by you , for a service that they don’t provide to your customers ! Sorry but don’t think I be using you again”

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Posted 3 years ago

Hi Antonios Thanks for your honest feedback. You're right - failure of the delivery company is our responsibility and we are constantly monitoring service levels to ensure that we are using the best courier we can. I hope you can appreciate that there will also be a few orders that go wrong. I am sorry that you were one of the unfortuante ones but I do hope you are happy with your order. Many thanks Tom

Posted 3 years ago

“Nearly 3 weeks and still waiting for a delivery or refund”

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Posted 3 years ago

Hi Thanks for your honest feedback. I am sorry that we were running a little behind with orders. This is due to the social distancing measures we have had to put in place to ensure the safety of our staff. I do hope this is okay. I can now see that your item has been delivered. Are you able to update your feedback to reflect the quality of the towel that you had orderered? Many thanks, Tom

Posted 3 years ago

“Material is very cheap . Transferant plastic is very bed quality. Its bit protected but not value for money.”

Helpful Report

Posted 3 years ago

Hi Thanks for your honest feedback. I am really sorry that you are not happy with your order. Can you please email hello@customgifts.co.uk with some more details of your complaint. Many thanks, Tom

Posted 3 years ago

“Bit expensive for the actual quality of the product. Looks quite cheaply made and especially since it’s personalised. Not that happy with it.”

Helpful Report

Posted 3 years ago

Hi Thanks for your honest feedback. I am really sorry that you are not happy with your order. Can you please email hello@customgifts.co.uk with some more details of your complaint. Many thanks, Tom

Posted 3 years ago

“Came quick, printed lovely and sturdy chair but it’s TINY! I’m not sure if it’s meant to be for a child or a Teddy. My daughter is only one, she’s not even big she’s small but she just perches on it. I even emailed about this but haven’t heard anything back. Glad it was reduced as I would hate to pay full price.”

Helpful Report

Posted 3 years ago

Hi Thanks for your honest feedback. I am really sorry that you are not happy with your order. Can you please email hello@customgifts.co.uk with some more details of your complaint. Many thanks, Tom

Posted 3 years ago

“Quality of the product is not great. There are printing lines across the towel and some print missing. Wouldn’t reccommend.”

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Posted 3 years ago

“I am disappointed with the quality of the printing on them.”

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Posted 4 years ago

“The colour of the towel is red but has pink tinges running through it.”

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Posted 4 years ago

“Not the quality I expected”

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Posted 4 years ago

“Wrong name on 2nd towel unfortunately”

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Posted 4 years ago

Hi Paul I am sorry to hear you are not happy with your order. Let me try and make this right for you! Someone will be in contact shortly to arrange a replacement. Many thanks, Tom

Posted 4 years ago

“Not at all happy! Made my order at the Pet Show on the 2/11/19. Still no arrival in December. Rang and spoke to someone who stated the products I’d be sent straight out. Received nothing so called back the following week and nothing was even seen to. This man then did get the order sorted. I then received one cushion which was poor quality and was unfinished! Then I received a second order of the same cushion which was great quality. The thing is I did not receive the second cushion. So for Xmas which I originally ordered at the beginning of November I only have the cushion for my daughter, not my son. Then the people aren’t contactable until the 2nd January 2020 so this is my son without his cushion which I paid for. I will be in contact after the New Year as way from happy and want a full refund as I’ve been immensely messed about and left without a item! Really isn’t good enough!”

Helpful Report

Posted 4 years ago

Hi Thanks for your honest feedback. I am really sorry that we have not managed to fulfill your order for Christmas. As already stated we have arranged for a replacement to go out to you along with a partial refund as way of apology. I do hope this is acceptable. Many thanks, Tom

Posted 4 years ago

“Purchase finally arrived after over a month of waiting, not the 10 days time frame that I’d been given when I ordered. I had to send emails/messages to 3 different places before receiving a response about my order and where it was. Unfortunately, when it finally arrived, it had a big stain across the front, like someone had wiped dirty fingers across it. As it was an Xmas gift and I’d already waited a long time, I was reluctant to send it back/make a complaint. I have now washed the product, the stain has come out and I’m happy with it. To sum up, the product is great but the customer service could be much improved.”

Helpful Report

Posted 4 years ago

Hi Thanks for your honest feedback. I am really sorry we have let you down on this order. We are currently reviewing internal processes to ensure we are fulfilling the best customer service possible. This will hopefully mean that future customers do not have the same issues as you. I will be in touch directly with some compensation for you. Many thanks, Tom

Posted 4 years ago

“Hi, I am sorry I was not impressed with the goods but I did get a refund SH”

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Posted 4 years ago

Hi Sandra Thanks for your honest feedback. I am sorry that you haven't got a refund for your order I will action this now. Many thanks, Tom

Posted 4 years ago

“Ordered on the 5th December, item marked as made and dispatched within 5 days on the website, it’s now the 22nd and it still hasn’t been delivered. Not much I can really review.”

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Posted 4 years ago

Hi Sally Sorry to hear this and i believe the team have rearranged sending a replace with DPD for delivery tomorrow for you Thanks SM

Posted 4 years ago

“The order has taken over two weeks, it's still not received and one of the towels is needed for a child's Secret Santa in two days. I'm really disappointed, but I just hope the quality of the print is good, otherwise the whole thing has been a waste of time and money. The company have answered my correspondence timely and politely, but that still doesn't change the fact that these have been paid for and we're up to 16 days now.”

Helpful Report

Posted 4 years ago

Hi Laura Thanks for your honest feedback. We have got a 10 working day despatch guarentee currently to allow for the large influx of orders we get over Christmas. As has already been explained to you, the items are still to be delivered within the guarentee so there is little I can do for you. Please let me know if you have any further issues with your order. Many thanks, Tom

Posted 4 years ago

“Service was prompt but shortly after order I received abusive messages and phone calls from a member of staff will not b using service again”

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Posted 4 years ago

Hi Donna Thanks for your honest feedback. We take claims of this manner very seriously and have already been in touch directly with you. Please can you assist us with our investigations so that we can address any issues with our service immediately. Many thanks, Tom

Posted 4 years ago

“The colouring on the Aston Villa towel I ordered was really disappointing. The claret (majority of the towel) is not at all like the correct tone, it’s very dark. I’m contemplating not giving it my son for Christmas”

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Posted 4 years ago

Hi Jenny Thank you for your honest feedback. I am really sorry that you are not happy with the finished product. As you may be aware, this is an officially licenced Aston Villa towel which has been approved by Villa themselves. For this reason it is suprising that we have not met your expectations. Someone will be in touch directly to try to resolve this complaint with you. Many thanks, Tom

Posted 4 years ago

Hi Jenny Thanks for your honest feedback. Just to let you know this is an official Aston Villa product which has been approved by the team themselves. We have asked for clarification but they have confirmed that the colours we are using are correct in both the image and finished product. For this reason we cannot do anything further for you on this order. Many thanks, Tom

Posted 4 years ago

Custom Gifts is rated 4.3 based on 3,632 reviews