After ordering a gluten-free hamper I was a amazed at the speed of delivery. Unfortunately I opened it to discover a vegan hamper! I contacted the company through email immediately but recieved no reply over the weekend. I chased it up on the Monday to be told that someone would call me back. They failed to do so. I called back on Tuesday to be told that the correct hamper would be delivered that day. It didn't arrive. I rang again on Wednesday to be told that the company in charge of sending the hamper hadn't been told to send a replacement. I eventually recieved it on the Friday! A week later. On the other hand I did get to keep the vegan hamper so the recepient actually had extra items as the majority of those were also gluten-free. The items in the hamper were of high quality but the customer service will put me off in the future.