Cruise Direct Reviews

Name: Cruise Direct
Address: 190-196 Main Street, Barrhead
Rating: 4.77

4.8 Rating 530 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 530 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

08081686450

Location:

190-196 Main Street
Barrhead
G78 1SL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was amazing! All my questions were well answered and if they didn't know something they found out and then called me straight back. Probably the best expirence I have had when booking something though the phone. Recommend speaking to Marion for the best info and friendly service you will ever receive! Thankyou so much! I'm very excited about my cruise! 🌻”

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Posted 2 years ago

“We wanted to book a river cruise and now we have Zoe has been very helpful so far. the price is better than the cruise company themselves and Zoe helped me with a link for the tour information to look at them. I wanted to talk to cruise direct with questions before booking as Zoe was emailing me information I called from Australia and Zoe called me back nothing was a problem so far I am very happy with the service. We are looking forward to our cruise in July”

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Posted 2 years ago

“I will never use Cruise Direct again. *Long story short, at the end you end up paying the same prices as cruise line websites because they charge gratuities (without letting you know) two days after confirmation* *Long story long* I was going to book my cruise through the Norwegian Cruise Line website and decided to go with this page instead because the price was less. I got the upgraded price (not the Sail Away) so that we could get the Free at Sea package (free unlimited open bar, free wifi, etc) and two days after booking, I got an email that my credit card was declined for an extra charge that Cruise Direct tried to do, a couple hours later I got an email that they tried to charge the gratuities (TWO DAYS LATER) and the card was declined. Thank God that I have all my credit cards blocked and that was the reason it got declined because if not I would've got charged without ever knowing. Plus, at the end, it is exactly the same price as the NCL direct website because NCL charges the gratuities right away. When I contacted Customer Service, their exact answer was "They give you the full price with grats included, but sometimes guests do not wish to have the open bar and dining, so we leave that open for choice" which I think is them trying to make a fool out of the people that buy. They tell you that you are getting the free at sea package, so you think that you are paying less than booking it with any other website (that includes the grats) and at the end they charge the same. It is definitely the first and last time I book with them. Completely and utterly disappointed.”

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Posted 2 years ago

“Zoe was great at helping us with our booking. We are looking forward to our cruise.”

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Posted 2 years ago

“Customer service (Nicki) was amazing, she helped me price up and confirm our 16 day holiday with ease, very helpful and friendly”

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Posted 3 years ago

“Stacey & Jamie have been very helpful. Recently had my return airfare refunded from a cruise earlier this year, where the end of cruise had to be changed, and have made two bookings for cruises in 2022.”

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Posted 4 years ago

“Found out yesterday that cruise maritime has gone into administration so my cruise is now cancelled. I have had no information from cruisedirect. Uk I have sent emails just bounce back phone calls automated message. I am now so frustrated clearly no cruise for october and looks like my money is lost so disappointed would just like a response from this large company. Can someone from the company PLEASE respond just want my money back which I am entitled to as they are unable to deliver the cruise with the company being in administration. Considering I work for the NHS this is yet another stress for me.”

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Posted 5 years ago

“Can soneone please help got a cruise. Booked for October however need to cancel offices closed and emails not working very frustrated as work for NHS”

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Posted 5 years ago

“Firstly I think one star is too much for them Been trying to contact cruise direct. Cannot believe their phone lines are not manned, there is no chat option and no reply to emails. We are due to pay the balance of our cruise next month. A large company who must have 1000's and 1,000s of customers and yet are more than likely claiming the furlough package, with no thought for their customers that have saved and paying out a lot of money for holidays. Disgusted, and the one lesson I have learnt is if I book another cruise, it will certainly not be through cruisedirect, who appear to have no thought for their customers. I see someone below was contact by Jamie, who I made my booking through, so he is still working then!!!!!!”

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Posted 5 years ago

“I would like to amend my previous poor review as I I have now been contacted by Jamie Harris of cruise direct who was extremely efficient and resolved all my issues he is a credit to the company and has restored my faith in them.”

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Posted 5 years ago

“I must comment on my earlier poor review rating of 1 and amend it to 4 as I have since, finally been contacted by a very helpful James at cruise direct who has dealt with my holiday transfer brilliantly. They have a huge backlog of customers and are working through them in date order. He explained their staff cover is hugely reduced with the majority furloughed. My advice to anyone trying to contact them is to hang in there and be patient, you will be contacted.”

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Posted 5 years ago

“I booked and paid a deposit for a cruise in July 2020, then due to Covid 19 Virus I asked if I could transfer the deposit to a cruise next year. I have had NO REPLY to 12 emails , their phone lines have an automated response . The balance due date came and went , I couldn’t get in touch to discuss so could not pay the balance , the Celebrity Cruises have now confirmed the cruise is cancelled and informed us to speak to our travel company . Cruise Direct are STILL not answering calls or responding to emails ????? All I want to do is transfer my deposit - what is the problem???”

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Posted 5 years ago

“We were due to go on a cruise this week booked through cruise direct. I’ve been trying to contact cruise direct to find out what’s happening,they don’t answer the telephone or reply to emails, I appreciate these are difficult times but even if staff are home working they could reply. I think they are deliberately avoiding having to pay out refunds.”

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Posted 5 years ago

“I should have been leaving on a short cruise today with my partner but it has been cancelled due to the pandemic. The only way to contact them presently is by email. I have tried to contact them by email a number of times over the past month with regards to a refund but am getting no response at all. I know these are unusual times but to not respond with even an acknowledgement to a request for a refund that I am fully entitled to is not acceptable. This is an extremely poor service. It was my first time using Cruise Direct and will now be my last time. I hope at some point I will get a refund or I will be taking it further with legal action”

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Posted 5 years ago

“Our Viking cruise was cancelled on 12th March due to the Coronavirus pandemic. The date is now 28th April and still not a penny back. I appreciate the situation but the company has completely shut down their phone lines and are not answering any emails. Cruise Direct are part of Barrhead Travel.”

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Posted 5 years ago

“We booked last year and had no issues and was seamless, we recently due to the pandemic had to change our plans. I want to thank Jamie Harris who despite the current pressures was first class in every way, even to the point he answered his mobile whilst he was on a day off. Always keeping me informed as he worked with MSC to change our family cruise to 2021. Customer service is a five star from me.”

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Posted 5 years ago

“Booking the cruise was straightforward and we met all the terms and conditions and paid them all the money. But the moment coronavirus broke out it was all very different, requests for information about a refund for the cancelled cruise met a brick wall. Emails not replied to or just bouncing back, phone numbers ringing out for ever or becoming unobtainable. They are now not adhering to their own terms and conditions, we would never consider booking with them again.”

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Posted 5 years ago

“After my telephone call with the agent, who was very helpful and called me back to book my cruise. I felt I was being dealt with by an efficient and happy lady who made me look forward to my holiday. I’ll book again through them, simplicity sums it up.”

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Posted 5 years ago

“Kirsty was extremely patient and helpful with our booking. She was extremely patient with our numerous requests and answered promptly. The whole experience was seamless and easy. Lets hope the cruise is as great.”

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Posted 5 years ago

“Booked 2 cruises with Stacey, she was absolutely brilliant, helpful and patient.”

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Posted 5 years ago

Cruise Direct is rated 4.8 based on 530 reviews