I will never use Cruise Direct again. *Long story short, at the end you end up paying the same prices as cruise line websites because they charge gratuities (without letting you know) two days after confirmation* *Long story long* I was going to book my cruise through the Norwegian Cruise Line website and decided to go with this page instead because the price was less. I got the upgraded price (not the Sail Away) so that we could get the Free at Sea package (free unlimited open bar, free wifi, etc) and two days after booking, I got an email that my credit card was declined for an extra charge that Cruise Direct tried to do, a couple hours later I got an email that they tried to charge the gratuities (TWO DAYS LATER) and the card was declined. Thank God that I have all my credit cards blocked and that was the reason it got declined because if not I would've got charged without ever knowing. Plus, at the end, it is exactly the same price as the NCL direct website because NCL charges the gratuities right away. When I contacted Customer Service, their exact answer was "They give you the full price with grats included, but sometimes guests do not wish to have the open bar and dining, so we leave that open for choice" which I think is them trying to make a fool out of the people that buy. They tell you that you are getting the free at sea package, so you think that you are paying less than booking it with any other website (that includes the grats) and at the end they charge the same. It is definitely the first and last time I book with them. Completely and utterly disappointed.