Cruise Direct Reviews

Name: Cruise Direct
Address: Libertas House, 39 St. Vincent Place, Glasgow, Glasgow
Rating: 4.81

4.8 Rating 658 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 658 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

08081686450

Email:

paul.whitters@barrheadtravel.co.uk

Location:

Libertas House,
39 St. Vincent Place,
Glasgow
Glasgow
G1 2ER

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nicki Rawlins at Cruise Direct is fantastic!! She is helpful, supportive, informative, patient and provides a high standard of customer service. We have gone on 3 excellent cruises with her help and are planning a 4th for next year.”

Helpful Report

Posted 5 days ago

“Nicki is an extremely helpful agent, thank you for your time & patience”

Helpful Report

Posted 1 week ago

“Zoe gave excellent service. Always willing to assist. Made the booking very simple”

Helpful Report

Posted 1 week ago

“Zoe was very informative, professional and patient in organising and helping us arrange our cruise. She took her time (even after her shift was over) to answer all our questions and requests patiently as ‘first time’ cruisers, we were quite anxious in booking it! We didn’t feel rushed at all 😊 She ensured we got the best out of our cruise in terms of cabins, prices, flights etc and we would definitely recommend Cruise Direct for future cruises.”

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Posted 1 week ago

“Simply could not have had a more fabulous Lady helping me choose a cruise, the obvious knowledge of a couple of decades under her belt, made me feel soooo looked after, and i haven't even gone on the cruise yet; but im looking forward to it. Do not hesitate... i can tell you, you'll get the same incredible service i got. The whole team were like sunshine everytime I called... 😂 the patience she had was eternal 🤣, and her considering what the other people travelling wanted, and coming up with The Cruise for us all was amazing. A big ❤️ Thank you !”

Helpful Report

Posted 3 weeks ago

“Arranged a trip yesterday with the help of Zoe Swift who was excellent, she spent a lot of time helping me refine my upcoming holiday. I would recommend her and cruise direct and will certainly be a returning customer.”

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Posted 3 weeks ago

“Always find Nicki Rawlins professional, prompt and polite - have used her a few times now and recommend her to others.”

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Posted 3 weeks ago

“positive ideas and suggestions, good price and quick , informed responses from Bethany”

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Posted 1 month ago

“Today I spoke to Marian Oliver regarding a cruise my partner & I wanted to book. She was exceptionally helpful, very knowledgeable, friendly & easy to talk to. She answered all my questions & helped me choose the best cabin for us. Our holiday is now booked. I will definitely be calling Marian the next time I’m booking a cruise.”

Helpful Report

Posted 1 month ago

“Zoe was extremely thorough and knowledgeable about the cruise we were interested in. Everything was done very quickly without any fuss. She answered all my questions and helped me navigate all the options and packages available.”

Helpful Report

Posted 1 month ago

“Extremely helpful, explained details and on board facilities and cabin location. Follow up email was almost instant with all the information as required. Thankyou”

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Posted 1 month ago

“Very helpful, knowledgeable and staff.”

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Posted 1 month ago

“Once again Jamie Harris made our booking and questions so easy & professional He deserves a pat on the back”

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Posted 1 month ago

“Very helpful customer service. Cruise/holiday was fabulous”

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Posted 1 month ago

“Excellent booking experience thanks to Bethany Mckinney. I sent 3 emails to 3 companies , Bethany was the only one that called me back, the other 2 sent emails . She was thorough and patient.”

Helpful Report

Posted 1 month ago

“Zoe was very helpful, kind, polite and very efficient. She made this booking so easy. Thank you”

Helpful Report

Posted 1 month ago

“Bethany has been great for us in booking our last 2 holidays. She is thoughtful and helpful and made the experience less stressful. Would definitly book through her again!”

Helpful Report

Posted 1 month ago

“I had the pleasure of dealing with a nice lady called Marian Oliver, what a gem of a lady. She helped me through all aspects of my booking answering ever question I had. I could not recommend Marian enough for sorting your Cruise out, first class service from start to finish.”

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Posted 1 month ago

“Zoe was super efficient email with information about the holiday we were looking to purchase was clear and prasise felt confident going ahead with booking the price was super competitive”

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Posted 1 month ago

“Marian contacted me to book my cruise, as per prior agreement. She was lovely to deal with, very friendly and knowledgeable.”

Helpful Report

Posted 2 months ago

Cruise Direct is rated 4.8 based on 658 reviews