Cruise Direct Reviews

Name: Cruise Direct
Address: Libertas House, 39 St. Vincent Place, Glasgow, Glasgow
Rating: 4.80

4.8 Rating 613 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 613 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

08081686450

Email:

paul.whitters@barrheadtravel.co.uk

Location:

Libertas House,
39 St. Vincent Place,
Glasgow
Glasgow
G1 2ER

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been using Nicki Rawlins at Cruise Direct for several years, never any issues and gets things done just as i ask. Always a pleasure to deal with and is now my first point of contact if i am making travel plans”

Helpful Report

Posted 1 day ago

“Omg the best customer service ever Nicki was very patient and understood all my queries nothing was too much trouble and the answers where quick and extremely clear - if you are looking for a great service look no further truly amazing can’t recommend highly enough”

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Posted 4 days ago

“Bethany showed excellent customer service and she was the main reason we came back to book another Princess cruise”

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Posted 1 week ago

“This os second time using cruise direct. Nicky provided quote quickly and saved me a few hundred pound. Definatley cheaper than going direct with TUI. Would use again without doubt”

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Posted 1 week ago

“Nikki was fantastic booking a cruise for me and my husband and friends my friends didn’t get email as it was the wrong email but soon sorted now to look forward to the cruise fantastic price”

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Posted 1 week ago

“Zoe swift 10/10 very helpful”

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Posted 2 weeks ago

“Bethany handled our booking, she was great, friendly, patient and polite throughout our conversation. Going through individual pricing and advising on the best deals. Highly recommended. also one of the best cruise company to book with. tony ali.😀🚢”

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Posted 2 weeks ago

“I have recently booked three sailings for 2026 through Cruise Direct & Nicki Rawlins. Each experience was professional, accommodating & with great customer care. No question, request or query was too much trouble.”

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Posted 2 weeks ago

“Extremely friendly service would highly recommend just to mention one person, especially Zoe Swift for all the help”

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Posted 2 weeks ago

“Nicki was very efficient and pleasant when we were booking”

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Posted 2 weeks ago

“Bethany was wonderful, from making my first enquiry to booking our cruise. Bethany was very helpful and explained everything as we went along. Lovely and friendly throughout, an absolute pleasure to deal with. Thank you Bethany.”

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Posted 3 weeks ago

“Zoe is so helpful in every way possible nothing is to much she booked a party of 27 of us last year and every was perfect I have just booked another cruise with Zoe for this year”

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Posted 3 weeks ago

“The staff at Cruise Direct are always very polite, friendly and helpful. We have mainly dealt with Jamie Harris (manager) who is always extremely professional but also so friendly to deal with. Other staff members are also equally helpful and always return calls when they say they will. Highly recommended!”

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Posted 4 weeks ago

“Excellent service as always. Used this company regularly as they always give you the best price. Also, you can always talk to an agent to sort any extras.”

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Posted 4 weeks ago

“Bethany is fantastic 😇 , she was most welcoming at every stage of our booking! and very confident regarding her product and representation of Regent, she has that old fashoned CUSTOMER IS KING 👑aproach , most reasuring in this day and age, would do business with her ANY DAY👍 ALLEN/SYLVIA COOPER”

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Posted 1 month ago

“Bethany handled our booking, she was great, friendly, patient and polite throughout our conversation. Going through individual pricing and advising on the best deals. Highly recommended.”

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Posted 1 month ago

“Bethany is so helpful, friendly and knows her stuff. Always trying to secure the best deal for us and exploring the best options. This is the second time she has helped us secure a cruise. I have compared 7 different cruise companies and Cruise Direct always comes out at top as being the most competitive. Thank you.”

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Posted 1 month ago

“Bethany was a great help booking our cruise. Very patient and happy to price different dates/cabins etc. Quick with replies and happy form phone/email communication. Highly recommend!”

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Posted 1 month ago

“We booked a cruise this morning with Nicki Rawlins at Cruise Direct. She was brilliant. Nothing was too much trouble. She was able to offer the best price possible which was below other options we had tried. Service was outstanding our paperwork was delivered within the hour after our phone call ended. I absolutely have no hesitation in recommending Cruise Direct for outstanding customer service excellent pre holiday support and brilliant follow up. This is the third time we have booked and the quality of service and outstanding value is why we continue to use this service and Nicki in particular . Huge thanks”

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Posted 1 month ago

“Zoe went above and beyond to get us the best deal for our Alaskan Cruise. I would definitely recommend Zoe and Cruise Direct if you want excellent customer service.”

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Posted 1 month ago

Cruise Direct is rated 4.8 based on 613 reviews