Cruise Direct Reviews

Name: Cruise Direct
Address: 190-196 Main Street, Barrhead
Rating: 4.76

4.8 Rating 503 Reviews

94 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 503 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

08081686450

Location:

190-196 Main Street
Barrhead
G78 1SL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leanne dealt with the booking seamlessly. I have used Cruise Direct in the past and the service was just as excellent this time as the last time. A brilliant service were there staff react very proactively. Thanks you all”

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Posted 9 months ago

“Take me off your mailing list. I did not ask to be pestered by emails.”

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Posted 1 year ago

“Booking the cruise was straightforward and we met all the terms and conditions and paid them all the money. But the moment coronavirus broke out it was all very different, requests for information about a refund for the cancelled cruise met a brick wall. Emails not replied to or just bouncing back, phone numbers ringing out for ever or becoming unobtainable. They are now not adhering to their own terms and conditions, we would never consider booking with them again.”

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Posted 5 years ago

“poor attentention to detail...do not return calls.. arranged to drop us at airport 8 hours before flight home. Would not use again”

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Posted 6 years ago

“Post booking and payment - repeatedly requested a call back. Days went by .......”

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Posted 6 years ago

“It's a shame you have to pay for both delivery and returns. I'll would make more purchases, if it wasn't for this.”

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Posted 8 years ago

“I was given a cabin which was so noisy with the ships engine noise that I could not sleep my husband is deaf so it did not disturb him I was given alternative cabins all which had serious problems obviously all vacant because of their issues. I wrote to cruise maritime and also yourselves. I had back a reply from cruise maritime which had been manipulated to make out I was (obviously a poor sleeper) My holiday was completely destroyed and took a long time to recover from my (holiday) Your company completely ignored my letter which was very disappointing. Sandra rodgers”

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Posted 8 years ago

“late payment of cruise to Disney delaying our ability to book online activities with cruise. error in payments requiring duplicate payments and credit card fees from myself. error in cruise parking booking.”

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Posted 8 years ago

Cruise Direct is rated 4.8 based on 503 reviews