Cruise Direct Reviews

4.64 Rating 246 Reviews
92 %
of reviewers recommend Cruise Direct
Merchant Metrics
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
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190-196 Main Street

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Anonymous  // 01/01/2019
Booking the cruise was straightforward and we met all the terms and conditions and paid them all the money. But the moment coronavirus broke out it was all very different, requests for information about a refund for the cancelled cruise met a brick wall. Emails not replied to or just bouncing back, phone numbers ringing out for ever or becoming unobtainable. They are now not adhering to their own terms and conditions, we would never consider booking with them again.
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Posted 1 year ago
poor attentention to not return calls.. arranged to drop us at airport 8 hours before flight home. Would not use again
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Posted 2 years ago
Post booking and payment - repeatedly requested a call back. Days went by .......
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Posted 3 years ago
It's a shame you have to pay for both delivery and returns. I'll would make more purchases, if it wasn't for this.
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Posted 4 years ago
I was given a cabin which was so noisy with the ships engine noise that I could not sleep my husband is deaf so it did not disturb him I was given alternative cabins all which had serious problems obviously all vacant because of their issues. I wrote to cruise maritime and also yourselves. I had back a reply from cruise maritime which had been manipulated to make out I was (obviously a poor sleeper) My holiday was completely destroyed and took a long time to recover from my (holiday) Your company completely ignored my letter which was very disappointing. Sandra rodgers
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Posted 5 years ago
late payment of cruise to Disney delaying our ability to book online activities with cruise. error in payments requiring duplicate payments and credit card fees from myself. error in cruise parking booking.
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Posted 5 years ago
Cruise Direct is rated 4.64 based on 246 reviews