Cruise Direct Reviews

Name: Cruise Direct
Address: Libertas House, 39 St. Vincent Place, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 697 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 697 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

08081686450

Email:

paul.whitters@barrheadtravel.co.uk

Location:

Libertas House,
39 St. Vincent Place,
Glasgow
Glasgow
G1 2ER

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked our first cruise via Cruise Direct and will avoid them going forward. At first, the customer service was ok; they mistakenly told us we would get free laundry on the cruise, which was incorrect, and compensated us so we could pay for laundry onboard. When we returned, we applied for the Visa Gift Card worth US$650 we were promised as a booking incentive. The card never arrived, and after over eight phone calls we finally received a gift card (not Visa) for CA$650, which is over CA$250 less than we were promised. After more calls, they cancelled that card and delivered the US$650 Visa card they promised. However, they didn't mention that it can only be used in the US! After further calls and having to deal with the worst customer service agent I've ever spoken to, we received a CA$675 gift card (not Visa), which we have applied to our Amazon account. The hassle to try and get the Visa Gift Card is just not worth it, and the terrible customer service around the matter means we will avoid them going forward and go back to booking direct with the cruise lines.”

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Posted 1 month ago

“Leanne dealt with the booking seamlessly. I have used Cruise Direct in the past and the service was just as excellent this time as the last time. A brilliant service were there staff react very proactively. Thanks you all”

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Posted 2 years ago

“Take me off your mailing list. I did not ask to be pestered by emails.”

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Posted 2 years ago

“Booking the cruise was straightforward and we met all the terms and conditions and paid them all the money. But the moment coronavirus broke out it was all very different, requests for information about a refund for the cancelled cruise met a brick wall. Emails not replied to or just bouncing back, phone numbers ringing out for ever or becoming unobtainable. They are now not adhering to their own terms and conditions, we would never consider booking with them again.”

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Posted 6 years ago

“poor attentention to detail...do not return calls.. arranged to drop us at airport 8 hours before flight home. Would not use again”

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Posted 7 years ago

“Post booking and payment - repeatedly requested a call back. Days went by .......”

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Posted 8 years ago

“It's a shame you have to pay for both delivery and returns. I'll would make more purchases, if it wasn't for this.”

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Posted 9 years ago

“I was given a cabin which was so noisy with the ships engine noise that I could not sleep my husband is deaf so it did not disturb him I was given alternative cabins all which had serious problems obviously all vacant because of their issues. I wrote to cruise maritime and also yourselves. I had back a reply from cruise maritime which had been manipulated to make out I was (obviously a poor sleeper) My holiday was completely destroyed and took a long time to recover from my (holiday) Your company completely ignored my letter which was very disappointing. Sandra rodgers”

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Posted 10 years ago

“late payment of cruise to Disney delaying our ability to book online activities with cruise. error in payments requiring duplicate payments and credit card fees from myself. error in cruise parking booking.”

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Posted 10 years ago

Cruise Direct is rated 4.8 based on 697 reviews