Cruise Direct Reviews

Name: Cruise Direct
Address: 190-196 Main Street, Barrhead
Rating: 4.69

4.7 Rating 339 Reviews

93 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.7

Based on 339 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08081686450

Location:

190-196 Main Street
Barrhead
G78 1SL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the second river cruise that we have booked with Leanne Ladley and found her to be helpful and informative on both occasions. Leanne is very friendly and makes you feel at ease when discussing the holidays with her. The booking confirmation and all other documents were emailed promptly.”

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Posted 3 hours ago

“Zoe Swift was very helpful. Unfortunately, I was unable to proceed with any cruise because of Brexit Visa Bureaucracy BS.”

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Posted 8 months ago

“Ability to tailor cruise arrangements to personal requirements.”

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Posted 7 years ago

“Organised everything efficiently even though Royal Caribbean are difficult to communicate with”

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Posted 7 years ago

“Mechanical noise and vibration at times was excessive on Magellan. A movie channel on TV would have been nice. Also a kettle and the "makings"”

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Posted 8 years ago

“For the past coupled months, it appears that the standard of the cruise specialists has been significantly lowered. When I intended to book a cruise giving the price showed on the Cruise Direct website, the cruise specialist always replied that the price was incorrect and provided a higher price. Besides, when I requested to know the quotation of some cruises, the cruise specialist replied that he/she needed more time to find out the details and would reply to me later by telephone/email. However, I have never received any reply. When I eventually booked a cruise, some information on the document which I received are usually incorrect. It seems that the cruise specialists are not professional. Nevertheless, I really appreciated to the excellent work from Robyn and Rosie. They are polite, patient and effective. However, I was unable to get in touch with them again. In this connection, I booked cruises with the other cruise agencies instead of Cruise Direct until I received a complimentary voucher of £50 from the Cruise Direct recently. Then, I booked cruise with Cruise Direct again hoping that the services will be better than before. Thank you for your attention. I wish the Cruise Direct every success in the future.”

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Posted 8 years ago

“Exactly as i would expect from an experienced travel company. There is a criticism. The "company" would seem to trade under so many names that I am not sure who is who! Is there still a company trading as "Cumbria Cruise" if so what/who is the holding company and why does the correspondence come from " Cruise Direct"?”

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Posted 8 years ago

Cruise Direct is rated 4.7 based on 339 reviews