Cruise Direct Reviews

4.64 Rating 245 Reviews
92 %
of reviewers recommend Cruise Direct
Merchant Metrics
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
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190-196 Main Street

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Anonymous  // 01/01/2019
Ability to tailor cruise arrangements to personal requirements.
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Posted 5 years ago
Organised everything efficiently even though Royal Caribbean are difficult to communicate with
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Posted 5 years ago
Mechanical noise and vibration at times was excessive on Magellan. A movie channel on TV would have been nice. Also a kettle and the "makings"
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Posted 5 years ago
For the past coupled months, it appears that the standard of the cruise specialists has been significantly lowered. When I intended to book a cruise giving the price showed on the Cruise Direct website, the cruise specialist always replied that the price was incorrect and provided a higher price. Besides, when I requested to know the quotation of some cruises, the cruise specialist replied that he/she needed more time to find out the details and would reply to me later by telephone/email. However, I have never received any reply. When I eventually booked a cruise, some information on the document which I received are usually incorrect. It seems that the cruise specialists are not professional. Nevertheless, I really appreciated to the excellent work from Robyn and Rosie. They are polite, patient and effective. However, I was unable to get in touch with them again. In this connection, I booked cruises with the other cruise agencies instead of Cruise Direct until I received a complimentary voucher of £50 from the Cruise Direct recently. Then, I booked cruise with Cruise Direct again hoping that the services will be better than before. Thank you for your attention. I wish the Cruise Direct every success in the future.
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Posted 5 years ago
Exactly as i would expect from an experienced travel company. There is a criticism. The "company" would seem to trade under so many names that I am not sure who is who! Is there still a company trading as "Cumbria Cruise" if so what/who is the holding company and why does the correspondence come from " Cruise Direct"?
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Posted 5 years ago
Cruise Direct is rated 4.64 based on 245 reviews