Cruise Direct Reviews

Name: Cruise Direct
Address: Libertas House, 39 St. Vincent Place, Glasgow, Glasgow
Rating: 4.81

4.8 Rating 639 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 639 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

08081686450

Email:

paul.whitters@barrheadtravel.co.uk

Location:

Libertas House,
39 St. Vincent Place,
Glasgow
Glasgow
G1 2ER

Write Your review

Tell us how Cruise Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good. Bethany took the time to produce good options, and covered the various issues professionally.”

Helpful Report

Posted 2 months ago

“Bethany at Cruise Direct is so patient, especially with me asking lots of questions and lots of emails going back and forth. This is the 2nd time I have used Cruise Direct and would highly recommend them. Bethany, keep up the great work.😊😊😊😊😊”

Helpful Report

Posted 2 months ago

“Zoe was amazing at helping us to find the perfect cruise, she went above and beyond to make sure it was the best deal and holiday for us as a family of 4 and what we wanted to have. We can't wait to go and see the Northern Lights during the Easter holidays whilst relaxing on our first cruise. Thank you Zoe.”

Helpful Report

Posted 2 months ago

“Another cruise booked via Cruise Direct, with Zoe. We book Disney Cruise, and Zoe always goes over and above to help get our cruise booked.”

Helpful Report

Posted 2 months ago

“Agent was Zoe Swift, handled our request to arrange a Cruise to Spain on P&O very quickly and professionally. No complaints here, and would be happy to recommend to others.”

Helpful Report

Posted 3 months ago

“Bethany assisted us with the booking and was extremely helpful. She explained everything we needed to know. Thank you Bethany for making our booking so easily and efficiently.”

Helpful Report

Posted 3 months ago

“Been using Nicki Rawlins at Cruise Direct for several years, never any issues and gets things done just as i ask. Always a pleasure to deal with and is now my first point of contact if i am making travel plans”

Helpful Report

Posted 3 months ago

“Omg the best customer service ever Nicki was very patient and understood all my queries nothing was too much trouble and the answers where quick and extremely clear - if you are looking for a great service look no further truly amazing can’t recommend highly enough”

Helpful Report

Posted 3 months ago

“Bethany showed excellent customer service and she was the main reason we came back to book another Princess cruise”

Helpful Report

Posted 3 months ago

“This os second time using cruise direct. Nicky provided quote quickly and saved me a few hundred pound. Definatley cheaper than going direct with TUI. Would use again without doubt”

Helpful Report

Posted 3 months ago

“Nikki was fantastic booking a cruise for me and my husband and friends my friends didn’t get email as it was the wrong email but soon sorted now to look forward to the cruise fantastic price”

Helpful Report

Posted 3 months ago

“Zoe swift 10/10 very helpful”

Helpful Report

Posted 3 months ago

“Bethany handled our booking, she was great, friendly, patient and polite throughout our conversation. Going through individual pricing and advising on the best deals. Highly recommended. also one of the best cruise company to book with. tony ali.😀🚢”

Helpful Report

Posted 3 months ago

“I have recently booked three sailings for 2026 through Cruise Direct & Nicki Rawlins. Each experience was professional, accommodating & with great customer care. No question, request or query was too much trouble.”

Helpful Report

Posted 3 months ago

“Extremely friendly service would highly recommend just to mention one person, especially Zoe Swift for all the help”

Helpful Report

Posted 3 months ago

“Nicki was very efficient and pleasant when we were booking”

Helpful Report

Posted 3 months ago

“Bethany was wonderful, from making my first enquiry to booking our cruise. Bethany was very helpful and explained everything as we went along. Lovely and friendly throughout, an absolute pleasure to deal with. Thank you Bethany.”

Helpful Report

Posted 3 months ago

“Zoe is so helpful in every way possible nothing is to much she booked a party of 27 of us last year and every was perfect I have just booked another cruise with Zoe for this year”

Helpful Report

Posted 4 months ago

“The staff at Cruise Direct are always very polite, friendly and helpful. We have mainly dealt with Jamie Harris (manager) who is always extremely professional but also so friendly to deal with. Other staff members are also equally helpful and always return calls when they say they will. Highly recommended!”

Helpful Report

Posted 4 months ago

“Excellent service as always. Used this company regularly as they always give you the best price. Also, you can always talk to an agent to sort any extras.”

Helpful Report

Posted 4 months ago

Cruise Direct is rated 4.8 based on 639 reviews