Cruise Direct Reviews

Name: Cruise Direct
Address: Libertas House, 39 St. Vincent Place, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 700 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 700 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

08081686450

Email:

paul.whitters@barrheadtravel.co.uk

Location:

Libertas House,
39 St. Vincent Place,
Glasgow
Glasgow
G1 2ER

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bethany was very polite, helpful and professional. She explained everything well to me”

Helpful Report

Posted 1 month ago

“Throughout the booking process, Bethany has been extremely helpful.”

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Posted 1 month ago

“The customer service was ne of the best I have experienced in a long time. Bethany was patient and understanding with someone who is not tech savvy. She took time to make sure we understood all the instrucions that the holiday company required. I know I can get in touch again with any queries. I never felt I was being a nuisance' Cruise Direct will be a compan$”

Helpful Report

Posted 1 month ago

“Zoe was absolutely fantastic. She was informative and professional throughout, whilst maintaining a friendly and approachable manner. She answered calls and emails promptly. Wouldn’t hesitate to use/recommend her in the future. Many, many thanks.”

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Posted 1 month ago

“Zoe was helpful & pleasant. Also gave a discount which is an extra bonus”

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Posted 1 month ago

“We booked our first cruise via Cruise Direct and will avoid them going forward. At first, the customer service was ok; they mistakenly told us we would get free laundry on the cruise, which was incorrect, and compensated us so we could pay for laundry onboard. When we returned, we applied for the Visa Gift Card worth US$650 we were promised as a booking incentive. The card never arrived, and after over eight phone calls we finally received a gift card (not Visa) for CA$650, which is over CA$250 less than we were promised. After more calls, they cancelled that card and delivered the US$650 Visa card they promised. However, they didn't mention that it can only be used in the US! After further calls and having to deal with the worst customer service agent I've ever spoken to, we received a CA$675 gift card (not Visa), which we have applied to our Amazon account. The hassle to try and get the Visa Gift Card is just not worth it, and the terrible customer service around the matter means we will avoid them going forward and go back to booking direct with the cruise lines.”

Helpful Report

Posted 1 month ago

“Second time I've used them. Every time it feels like a personal touch as it tends to be the same person dealing with you. They minimise any work on your part. They get you the best deal they can do and make everything extremely easy.”

Helpful Report

Posted 1 month ago

“This is my second time booking with Zoe and I always find her incredibly helpful, friendly and not at all pushy. She also gets me the best deals!”

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Posted 2 months ago

“Nicki replied promptly even on a Sunday and was most helpful”

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Posted 2 months ago

“VERY happy with the service I received from NIcki Competent and friendly Also very prompt”

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Posted 2 months ago

“Bethany was great...nothing was too much trouble. Thanks again, can't wait to set sail Tony”

Helpful Report

Posted 2 months ago

“The advisor was extremely helpfull and took the time to answer all our questions. She didn't apply pressure to speed up the call and explained the booking and itinerary very clearly.”

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Posted 2 months ago

“Nicki was very helpful when we booked. She even remembered us from 2 years ago!”

Helpful Report

Posted 2 months ago

“I was so grateful to Niki for being so helpful with our booking. She gave us a great deal and we will definitely book with you again for our next cruise .”

Helpful Report

Posted 2 months ago

“Zoe was very pleasant and helpful with the booking of our cruise. She kindly resent emails when we had lost them on our ipad. We have booked cruises through Cruise Direct for many years and would highly recommend them to anyone.”

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Posted 2 months ago

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Posted 2 months ago

Helpful Report

Posted 2 months ago

“Nicki has done us a very good discount all the times we have booked cruises”

Helpful Report

Posted 2 months ago

“Zoe was Friendly and helpful. I was able to book the cruise and room of my choice at a cheaper price than direct with the cruise company.”

Helpful Report

Posted 2 months ago

“I sent an e mail and had a reply very quickly the cruise advisor Nikli was very helpful and answered all queries”

Helpful Report

Posted 2 months ago

Cruise Direct is rated 4.8 based on 700 reviews