Cruise Direct Reviews

Name: Cruise Direct
Address: 190-196 Main Street, Barrhead
Rating: 4.77

4.8 Rating 530 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 530 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

08081686450

Location:

190-196 Main Street
Barrhead
G78 1SL

Write Your review

Tell us how Cruise Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always excellent service. Will not be leaving Cruise Direct, any problem or question is always sorted.”

Helpful Report

Posted 6 years ago

“Efficient cruise booking very helpful and knowledgeable agent...will add more after the cruise. But so far so good”

Helpful Report

Posted 6 years ago

“Made the booking process so straightforward. Thank you.”

Helpful Report

Posted 6 years ago

“So ...... I booked our very first cruise today after scanning the entire online world looking for the best deals, ideas and simplest booking process. After receiving quotes with hidden charges, additional taxes not included, Non-Resident issues and conflicting information I found Cruisedirect.co.uk, completed an online enquiry and then called them, had all my questions answered, very openly, profesisonally and honestly. Not only were the prices very competitive, Stacey (the Agent on the phone) was excellent - her knowledge of MSC, the additional benefits of the package I was considering along with her friendly approach means that not only do i have the Cruise I wanted booked and sorted, I have it at a great price - all the relevant extras added and valuable insight given !!! Very, very happy with the entire process - a few months to go before the cruise but know for sure that I will be asking for Stacey and using Cruisedirect.co.uk again in the future - thank you !”

Helpful Report

Posted 6 years ago

“Stacey was very helpful . We knew which cruise we wanted but she sorted all my questions about suitable cabin, add-ons and parking and advised the best option”

Helpful Report

Posted 6 years ago

“Jamie Harris went the extra mile for me, I have never cruised before so I had lots of questions he was so patient and helpful and without any doubt I would say he is a extremely experienced member of the Cruise Direct Team. Even though we haven't set sail yet with only 5 weeks to go we are so excited. Seriously considering booking a second cruise and would definitely book through Cruise Direct. Best customer service without any doubt.”

Helpful Report

Posted 6 years ago

“Very helpful and more than happy to answer questions”

Helpful Report

Posted 6 years ago

“Sophie was so helpful! Even with us looking in to different options, she had helpful suggestions and couldn't have done more for us! Would definitely recommend!”

Helpful Report

Posted 6 years ago

“Post booking and payment - repeatedly requested a call back. Days went by .......”

Helpful Report

Posted 6 years ago

“They offered an excellent deal. Joseph my contact was very polite and helpful . The information I received after booking the cruise was top class.”

Helpful Report

Posted 6 years ago

“Professional, attentive and specialism in the cruise field. Easy to deal with and overall good value.”

Helpful Report

Posted 6 years ago

“Nikki was extremely helpful and provided valuable advice. She went out of her way to make the booking experience easy and enjoyable and was very courteous and professional.”

Helpful Report

Posted 6 years ago

“Very easy to deal with and make booking a pleasure. Staff are polite and extremely helpful and very well informed. The pricing is very competitive.”

Helpful Report

Posted 6 years ago

“Provided a very courteous and professional service to me.”

Helpful Report

Posted 6 years ago

“Angie was very polite and professional and explained everything to me at each point whilst making the booking over the telephone. The price was also very competitive against others in the market place. I received my documents within 30 minutes of making the arrangements which was just as Angie had told me.”

Helpful Report

Posted 7 years ago

“I am lucky to book my next Viking cruise with Nicki Rawins. She is very professional,patient and tolerant to all customers whims :) . And ... I have get the best price !!!!! Tahnk you,Nicki and Cruise Direct, of course,for the excellent service. Raya Morgulus.”

Helpful Report

Posted 7 years ago

“I have booked with Cruise Direct many times, and have always found Jamie and his team superb. Jamie could not be more helpful, he is very efficient and goes over and above to get the right holiday for me. I will be booking again! Thank you for all your help Jamie”

Helpful Report

Posted 7 years ago

“I have used Cruise Direct for more than three years and have just booked another two cruises with them. As ever, Jamie and Stacey provided a very prompt service and very friendly approach to my requirements. They never fail to deliver exactly what you need and it is customer service at its best.”

Helpful Report

Posted 7 years ago

“after shopping around we made this booking with Abigail she gave me all the details in a very confident way and made me feel the booking was in safe hands and sorted my quires about the cruise and flights i am pleased to have her at the end of the phone . so far all the team have been very helpful and nothing to much trouble”

Helpful Report

Posted 7 years ago

“Cruise Direct have always been very helpful, on this occasion, Venezia made sure everything was as required.”

Helpful Report

Posted 7 years ago

Cruise Direct is rated 4.8 based on 530 reviews