Cruise118.com Reviews

4.8 Rating 14,841 Reviews
96 %
of reviewers recommend Cruise118.com
4.8
Based on 14,841 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Cruise118.com Reviews

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Started with a live chat explaining what we required. Responded to by Greg Hill who telephoned to find out the finer details. Greg has organised our flights, accommodation, transfers from airport to hotel and then onto our cruise followed by an inland tour of the golden triangle.He negotiated the best price for us and we got the holiday booked.All very excited and planning our excursions. Thankyou.
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Posted 9 hours ago
Quick and efficient service saving us money. Thank you
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Posted 1 day ago
Hannah was very helpful and made the process of booking painless. Excellent knowledge and able to offer different suggestions.
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Posted 1 day ago
Great customer service by Daniel, answered all of our queries, and booked us on our cruise swiftly. He is very patient, friendly and explained everything clearly. We are very happy with his services. Thank you, Daniel! 😊
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Posted 3 days ago
Excellent customer service. I gave Robyn a hard search to do and she speedily, came up trumps - at a good price too.
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Posted 4 days ago
I am always happy to communicate with Staff from Cruise 118. They are helpful and extremely patient.
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Posted 4 days ago
Jessica always does what she says she'll do and is very helpful and professional.
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Posted 1 week ago
Lovely Jennifer very helpful
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Posted 1 week ago
Dale what can I say, even with all the stumbling blocks Virgin Voyages put in the way and the fact that it’s taken 5 days to resolve, you went out of your way to keep you updated and informed with how we were going to resolve it. Booked! Brilliant Service, thank you
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Posted 1 week ago
jennifer was great nothing was to much trouble second cruise i have booked this year
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Posted 1 week ago
We booked a Princess cruise to South America with our concierge Shelley Brackenbury. Shelley showed an excellent understanding of what we wanted, offered options and arranged everything efficiently and at a competitive price. A small error on our initial booking confirmation was corrected very quickly. Great service and would recommend. Thank you.
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Posted 1 week ago
Hannah was very helpful and made our Cruise booking very pleasant. Everything was explained fully and in detail. Thank you Hannah.
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Posted 1 week ago
Any problems I have they solve for us. Not been disappointed once!
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Posted 1 week ago
Superb price & Customer Service (Post & Pre cruise) Scarlett Allen @ Cruise118 booked it all for me and was very helpful and friendly and will definately be contacting her for future cruises
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Posted 2 weeks ago
My Husband & I have been lucky enough to have been on many cruises. The last few years we have used cruise 118. They have arranged some fantastic deals for us and all goes like a military operation. All aspects of the holiday are taken care of and we feel very looked after. I cannot recommend them any more , they really are the best!
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Posted 2 weeks ago
Amber Eastwood was absolutely brilliant, offered lots of great tips and could not have been better.
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Posted 2 weeks ago
Jessica is always happy to help us been oldies we panic a little but Jessica always puts our mind at ease Thanks Jes
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Posted 2 weeks ago
Thank you to Morgan who helped me book my first cruise.
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Posted 2 weeks ago
I would like to give big thanks to Robyn at 118. She was so helpful and patient and was able to ensure all our needs were catered for. She advised, but did not push and were happy to book. Thank you Robyn
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Posted 2 weeks ago
Excellent experience booking with Robyn, she was extremely helpful and patient trying to find us the best deal. Found great deal at brilliant price. Would definitely book again. Thanks
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Posted 2 weeks ago
Cruise118.com is rated 4.8 based on 14,841 reviews