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Cruise118.com Reviews

4.8 Rating 14,849 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

4.8

Based on 14,849 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Cruise118.com 5 star review on 1st April 2023

Cruise118.com 5 star review on 27th March 2023

Cruise118.com 5 star review on 6th March 2023

Rodolfo Quiambao

Cruise118.com 5 star review on 27th February 2023

Cruise118.com 5 star review on 26th February 2023

Cruise118.com 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ryan our cruise advisor is excellent, he always gives you an honest opinion on what he thinks is the right cruise for you, recommend to anybody.”

Posted 3 months ago

“Great service from Shelley answering all of my questions and getting everything booked.”

Posted 3 months ago

“From my first call speaking with Robyn I felt confident I was dealing with someone who cared about getting us the right cruise and all of our preferences to make it right for us. Robyn was so helpful, polite and did everything she could possibly do to make this a special cruise for our 40th anniversary, nothing was too much to ask or for her to do. Excellent communication and so very pleasant to deal with. I will certainly recommend Cruise118.com and especially Robyn who I will definitely be ringing again for our next holiday.”

Posted 3 months ago

“Ryan at the customer service was very helpful , nice to talk to and knowledgeable about the booking which was very smooth and easy, i would not hesitate to use cruise 118 again... 5 stars for ryan and cruise 118 so far”

Posted 3 months ago

“Jen was an excellent and knowledgeable concierge who made the whole booking process very straightforward. Highly recommended”

Posted 3 months ago

“It couldn't have been any easier to book and get everything sorted with Shelley she was fantastic”

Posted 3 months ago

“Great service very happy”

Posted 3 months ago

“I have been dealing with Jess and there has been a change to our itenary meaning we lose a day on our forthcoming cruise. As soon as I contacted Cruise118, Jess immediately contacted the cruise line and was able to confirm this change. She got to work on finding out the new price making sure we still wanted this cruise and didn't want to change as was our right. Jess did everything quickly and with much politeness. Responded to emails quickly and I am really thankful for her excellent service.”

Posted 3 months ago

“Very helpful and supportive, nothing was too much trouble for sorting out our last minute additional hotel requirements. Thank you for your first class customer service Jessica 😊👍🏼”

Posted 3 months ago

“We love Shelley at Cruise118! Shelley understood exactly what we wanted from our holiday, was able to package together various options...and we've now booked our Caribbean cruise!! Shelley has awesome tips and advice about various destinations and cruise lines - she is so personable, friendly, professional and totally 'gets' us. We hope to make our next booking with her fairly soon! Thank you for the great service!”

Posted 3 months ago

“Helpful changing names around on the booking without charge thank you”

Posted 3 months ago

“Robyn from Cruise 118 was an absolute star. So helpful so clear and a lovely friendly manner. She was super professional explaining everything and even managed to tweak our booking so we can spend longer in Sydney seeing family . Everything was confirmed quickly and securely. I cannot praise her enough she is a tremendous asset to Cruise 118 do look after her !”

Posted 4 months ago

“I had spent a number of days ringing different cruise companies to seek some quotes with little success. I then rang cruise 118. Daniel was so helpful coming up with ideas and suggestions. Within 30 minutes Daniel had found a cruise for us at a very reasonable price. Daniel was so professional and helpful. Would highly recommend”

Posted 4 months ago

“We have never booked a cruise before but Daniel was a fantastic booking agent. He took lots of time to help us understand what we needed to know and even found out extra things to help us make choices. I just hope the cruise is a good as is help was!”

Posted 4 months ago

“It’s always a pleasure booking with cruise118, everyone I have dealt with has been so pleasant & helpful. Will always go to cruise118 first”

Posted 4 months ago

“Hi, dealt with Jennifer Stevenson, a very knowledgeable and helpful person who is excellent at her job. I had to amend the booking and add another person to the trip, and everything was done without any hassle whatsoever. Top marks!”

Posted 4 months ago

“Shelley was more than helpful, ever patient, answered all our questions: par excellence.”

Posted 4 months ago

“Highly professional sales staff with excellent subject knowledge. Courteous and polite Did everything to obtain a very competitive price beating the rest”

Posted 4 months ago

“Excellent service by Katie at Cruise118!”

Posted 4 months ago

“I found the lady I was talking to very knowledgeable and helpful. Could not have wished for better service.”

Posted 4 months ago

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Cruise118.com is rated 4.8 based on 14,849 reviews