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Cruise118.com Reviews

4.8 Rating 15,021 Reviews
96 %
of reviewers recommend Cruise118.com
4.8
Based on 15,021 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Cruise118.com Reviews

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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We always book with Rachel Halliwell Rachel is very efficient and a pleasure to talk with she make you feel at ease and nothing is too much trouble. Cruise 118 are hard to beat on the price of cruising Thanks again Rachel for looking after us Take care Elaine & Kenny
Helpful Report
Posted 5 months ago
Jess Clemente’s saved the day for Cruise 118! I said I would never book another cruise to previous 118 person. About to give up, life is getting MORE complicated for us wrinklies trying to communicate these days thanks to Modern Technology. It’s turned into a joke. We do need help more than ever now! Going away is something else…..sorting best insurance, best car parking, passport details, next of kin, checking in..and so on, fotos…..downloading, luggage labels, ref numbers…… Jess has sorted all my problems….others couldn’t care less anymore….
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Posted 5 months ago
After holding on to the T/p line for 45mins with P&O I eventually hung up and contacted 118 concierge service for assistance. Thanks to Jessica Clements for taking away the stress and speedily resolving what was a totally unnecessary P&O generated complication.
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Posted 5 months ago
Amazingly helpful as always
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Posted 5 months ago
Jess Clements Senior Service Concierge WAS A DELIGHT TO DEAL WITH OUR HOLIDAY AND WENT ABOVE AND BEYOND TO ASSIST US ... Margaret Fitzsimmons
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Posted 5 months ago
Many thanks for Jessica Clements for sorting out the problems we had about our forthcoming holiday to Japan. She was very helpful and caring.
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Posted 5 months ago
Jessica was a real star on this occasion and went out odf her way to help us ...indeed she went the extra mile.A credit to your company
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Posted 5 months ago
I greatly appreciate how both Jess and Mollie have worked to resolve an issue for me. It is the first time I have booked with Cruise118 but so far I am very happy with the service provided.
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Posted 5 months ago
Very helpful service from Sian and Robyn. Answered all my questions. Reassured Thank you very much.
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Posted 5 months ago
Brilliant service, very helpful staff and provided all information efficiently and with best value options., Worked really hard to suit my needs and asked the right questions to make sure i got the holiday I needed. Thank you Dale Robertson first class service.
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Posted 5 months ago
Started with a live chat explaining what we required. Responded to by Greg Hill who telephoned to find out the finer details. Greg has organised our flights, accommodation, transfers from airport to hotel and then onto our cruise followed by an inland tour of the golden triangle.He negotiated the best price for us and we got the holiday booked.All very excited and planning our excursions. Thankyou.
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Posted 5 months ago
Quick and efficient service saving us money. Thank you
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Posted 5 months ago
Hannah was very helpful and made the process of booking painless. Excellent knowledge and able to offer different suggestions.
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Posted 5 months ago
Great customer service by Daniel, answered all of our queries, and booked us on our cruise swiftly. He is very patient, friendly and explained everything clearly. We are very happy with his services. Thank you, Daniel! 😊
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Posted 5 months ago
Excellent customer service. I gave Robyn a hard search to do and she speedily, came up trumps - at a good price too.
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Posted 5 months ago
I am always happy to communicate with Staff from Cruise 118. They are helpful and extremely patient.
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Posted 5 months ago
Jessica always does what she says she'll do and is very helpful and professional.
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Posted 5 months ago
Lovely Jennifer very helpful
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Posted 6 months ago
Dale what can I say, even with all the stumbling blocks Virgin Voyages put in the way and the fact that it’s taken 5 days to resolve, you went out of your way to keep you updated and informed with how we were going to resolve it. Booked! Brilliant Service, thank you
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Posted 6 months ago
jennifer was great nothing was to much trouble second cruise i have booked this year
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Posted 6 months ago
Cruise118.com is rated 4.8 based on 15,021 reviews