Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,273 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rob was so helpful very professional and kind he listened and we got everything we wanted for our cruise . Thankyou”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be forwarded to Rob and his manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 4 months ago

“Excellent service from Jennifer at Sixstar, loads and patience and saved me ££££s, thank you”

Helpful Report

Posted 4 months ago

Dear Maureen Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Car a was very patient, went out of her way to answer questions and help with our booking. As always 5 star service that is why we have booked quite a number of times with 118. Thanks again Yvonne”

Helpful Report

Posted 4 months ago

Dear Mrs Tague Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Cara recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Always first class cheerful service, emails and calls responded to promptly and call backs always made. And the price is always the best”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature. Its lovely to hear you have received first class service and price is always the best. Rest assured your review will be passed on to the sales managers. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Robert has been wonderful sorting out my cruise, caring and efficient , thank you!”

Helpful Report

Posted 4 months ago

Dear Jean Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Robert recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“CARA WAS VERY POLITE,HELPFUL AND WE WERE REALLY HAPPY WITH THE PRICE AS A LAST MINUTE BREAK. EXPLAINED EVERYTHING CLEARLY.”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be forwarded to Cara and her manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 4 months ago

“Myself and my partner had a phone call with adviser Ellie Bridges after the Cruise 118 website stopped working for us. Ellie was incredibly kind and polite and it was a lovely experience to book our cruise with her and Cruise 118. Ellie made this a very easy and pleasant experience, she talked us through everything one step at a time.”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are very sorry to hear you experienced issues with our website but are pleased to hear that Ellie was able to assist. Your kind comments will be very much appreciated when forwarded to Ellie and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 4 months ago

“We have just booked our MSC cruise with Rachel Halliwell. As soon as we decide that we want to book a cruise, we don’t have to think twice about who we should book it with. Rachel is always very friendly and helpful , she knows our needs and goes all out to get the cruise suitable for us. Always very professional.”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rachel recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Jennifer was very patient and helpful when making our booking. Much appreciated, thanks.”

Helpful Report

Posted 5 months ago

Dear Valued Guest, Thank you for your review . Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be very much appreciated when forwarded to Jennifer and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 4 months ago

“I dealt with an exceptionally helpful person named Stevie who always responded promptly and nothing was too much bother. Thanks so much.”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Stevie was exceptionally helpful when booking your cruise. We are very glad to hear that Stevie always responded promptly and nothing was too much trouble for her. Rest assured your review will be passed on to Stevie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Chris, who dealt with myself was absolutely fantastic - first class👍 Thanks Chris”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Chris was absolutely fantastic and provided you with first class service. Rest assured your review will be passed on to Chris and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Ellie provided the perfect service, listening to my needs and anxiety and helping to book a totally suitable cruise for my limited mobility. The cabin position on the ship together with the daily needs on board were discussed and understood which was a huge relief.”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know how Ellie provided the perfect service when booking your cruise. Rest assured your comments will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Just booked our 3rd cruise with Jen. Jen has been consistently amazing over the several years we have been dealing with her and feel that she has become a friend over that time. Jen will always do her best for you. She is patient, friendly, professional, knowledgeable and always adds the personal touch making you feel valued. We cannot recommend Jen highly enough.”

Helpful Report

Posted 5 months ago

Dear Sue Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know how amazing Jen is when booking your cruise. This is such a lovely review for Jen. Rest assured your comments will be passed on to Jen and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“I used Jen to book my latest cruise & she was very helpful and looked at lots of different options for me”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Amazing customer service by Ellie”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Ellie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Robyn Wild was extremely helpful assisting us with our booking.”

Helpful Report

Posted 5 months ago

Dear Mark, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are very please to hear that Robyn was extremely helpful when assisting you with your booking. Rest assured your kind comments will indeed be forwarded to Robyn and her manager. Thank you for once again. Kind Regards Customer Relations.

Posted 5 months ago

“Excellent Customer service by Cara Forsberg. I really appreciate her help in choosing the right cabins for us . She also gave me other cruise related information ( re up-grade , on shore excursion, drink packages , dinner time etc)that would be helpful for us . Thanks very much Cruise118.com and Cara Forsberg”

Helpful Report

Posted 5 months ago

Dear Maaz Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received excellent customer service from Cara when booking your cruise. We are very glad to hear that Cara gave you all the information you needed and helped you pick the right cabins. Rest assured your review will be passed on to Cara and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Ellie was so helpful at a stressful time while we are already traveling and trying to book. She was so pleasant and answered all of our questions quickly and helped us book in speedy time. She’s an asset to cruise118”

Helpful Report

Posted 5 months ago

Dear Shona Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Ellie was helpful was when booking your cruise. We are very glad to hear that Ellie was pleasant and answered all your questions quickly, she certainly is an asset to Cruise118. Rest assured your review will be passed on to Ellie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Barry went above and beyond to get us what we wanted with such a friendly attitude, thank you much appreciated.”

Helpful Report

Posted 5 months ago

Dear Mike and Dawn Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Barry went above and beyond to get you what you wanted when booking your cruise. We are glad to hear that Barry had a friendly attitude. Rest assured your review will be passed on to Barry and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Jennifer at cruise 118 was extremely helpful when I booked our cruise”

Helpful Report

Posted 5 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are glad to hear that Jennifer was extremely helpful. Rest assured your kind comments will indeed be forwarded to Jennifer and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 5 months ago

Cruise118.com is rated 4.8 based on 15,273 reviews