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Cruise118.com Reviews

4.8 Rating 14,850 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

4.8

Based on 14,850 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Cruise118.com 5 star review on 1st April 2023

Cruise118.com 5 star review on 27th March 2023

Cruise118.com 5 star review on 6th March 2023

Rodolfo Quiambao

Cruise118.com 5 star review on 27th February 2023

Cruise118.com 5 star review on 26th February 2023

Cruise118.com 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its always OK booking it what follows that can sometimes be a let down But I was happy with Yassem service”

Posted 2 years ago

“Very helpful and informative during the course of our booking”

Posted 2 years ago

“P and O gave short notice of my holiday cancellation, however a suitable holiday was soon identified and booked via Cruise 118.”

Posted 2 years ago

“Took 1hr 28 minutes to book on phone. Could not offer NHS discount which is a shame when other cruise lines offer it.”

Posted 2 years ago

“I found the experience of getting a holiday sorted very easy as Brittany was very helpful and easy to talk to”

Posted 2 years ago

“I found the experience of getting a holiday sorted very easy as Brittany was very helpful and easy to talk to”

Posted 2 years ago

“I cannot fault the knowledge and efficiency of the staff sorting my booking and will always come to cruise 118 to tailor my cruise holiday. However, i never seem to receive the confirmation email and have to chase every time.”

Posted 2 years ago

“Really helpful, no quibble or issue to great or small to deal with Brittany was a delight as well as being professional and dilgent. Will use again.”

Posted 2 years ago

“Professional and knowledgeable dialogue ensuring that you are getting the right cruise for you as an individual. Communication was second to none!”

Posted 2 years ago

“Perhaps Covid-19 advice for cruise travel could be better tailored and up dated much quicker. Some of the advice on your and p&o sites date back to a 12 months ago. I appreciate Covid-19 measures can change very quickly be even so wading through the same information time and again is not helpful. I for one haven’t been living on the moon for the last couple of years. Relevant and up to date information pleased. Also for first time cruiser’s to bring a small cabin size suitcase for last night clothing as suitcases our collected before full night onboard. We were first time cruisers a few years again and were not told that suitcases had to be packed and ready to be collected by 6 or 9 o’clock evening before. We struggle d and had to put our remaining clothes in a couple of carrier bags but was very annoyed as did not know this.”

Posted 2 years ago

“Daniel has done a very good job, getting just what I wanted plus some unexpected promotional benefits.”

Posted 2 years ago

“Excellent cruise company Both Thoroughly enjoyed this cruise company. Best ever of all our eighth cruises. Perfect especially with your Customer Services staff Brian and Marguerita Newberry. Greenisland/Carrickfergus”

Posted 2 years ago

“Advisor was very helpful”

Posted 2 years ago

“Kym was lovely but there was a problem with being told ‘final’ price and then additional costs. We felt it wasn’t Kyms fault but we did consider cancelling the trip”

Posted 2 years ago

“Kym was lovely but there was a problem with being told ‘final’ price and then additional costs. We felt it wasn’t Kyms fault but we did consider cancelling the trip”

Posted 2 years ago

“The actual booking experience itself was first class. Claire Ketteringham was excellent. The real struggle was with the actual transfer of a cruise that had not been fairly advertised. Celebrity had shown images of the Eclipse having been "revolutionised." This has now been permanently postponed. Arguably, this fell foul of sale of goods legislation. This issue is that the initial deposit paid is held partly by Celebrity and partly by 118. In this case £300 and £600 respectively. I had significant hassle arguing about the deposit refund but as we were planning to cruise with Celebrity again, it was easier to rebook. The admin fee was "waived" after a discussion with Chris Carter. There should have been no debate. Bottom line is that between them, 118 and Celebrity made this quite difficult when it didn't need to be. Once resolved, Claire was very efficient and we are now looking forward to a different cruise”

Posted 2 years ago

“Excellent helpful service from Rich. Booking confirmation received but with 2 errors and one omission, I have sent corrections and awaiting confirmation of changes. Thank you”

Posted 2 years ago

“Advisor was very helpful”

Posted 2 years ago

“Had a lovely lady who helped us and everything was booked within 10 minutes with everything explained. Impressed”

Posted 2 years ago

“Although rep who took original booking was friendly and helpful, I felt a little let down by the failure to send the mobility questionair I need to Know I can take y mobility scooter befor I pay the balance (27th Feb) after a 28 min wait I was able to speak to another rep and have now got it and returned it Minor irritation but important to me!”

Posted 2 years ago

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Cruise118.com is rated 4.8 based on 14,850 reviews