Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,269 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,269 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was an easy way to get information and the agent passed me to somone else to give details she had no access to. He in turn did ring back with all information requested. Sent email to which I am waiting a reply.terrywaller@rocketmail.com”

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Posted 3 years ago

“Really quick and easy to book”

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Posted 3 years ago

“Bit of a wait for the call to be answered but once through my request was dealt with promptly.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Efficient in details except for flights. The approach to tell me about flights and bag limitations should be available before I pay for the holiday,not after. Otherwise fine.”

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Posted 3 years ago

“In general, the booking process was very easy. However, after the payment got accepted I was shown an empty page (just the bottom and top banners were visible) - which was a bit scary because there was no confirmation or booking reference displayed. Eventually, I got an email confirmation but those 20 minutes between the payment and the email were a bit stressful. Also it would be great if I could put my BA executive club number when booking via BA link.”

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Posted 3 years ago

“Very easy to book and everything explained well. However did not receive medical form and have been trying to contact you with no joy.”

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Posted 3 years ago

“Bit of a wait for the call to be answered but once through my request was dealt with promptly.”

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Posted 3 years ago

“Georgina was very knowledgeable and informative when I had to rebook our cruise after the cruise line cancelled our booking and had lots of problems getting anyone to respond to my emails or phone calls from customer service. I was put on hold for so on number of occasions long that I had to give up at the end and call on the number as a new customer.”

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Posted 3 years ago

“Sam made the booking process easy, and was able to tailor make the pre and after cruise arrangements to suit us. I haven’t given five stars as we haven't taken the cruise yet, and as they say ‘the proof of the pudding will be in the eating.’ So i will review again afterwards. I must say I am looking forward to it though.”

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Posted 3 years ago

“Friendly and helpful as usual. First time I spoke to Amber and she found my details immediately”

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Posted 3 years ago

“We have used Cruise118 for most of our cruises and have always found the advisors friendly and very helpful. The only downfall is it takes an age for the telephone to be answered. I am yet to find the Live Chat.”

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Posted 3 years ago

“Once again good efficient and professional advice and service.”

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Posted 3 years ago

“Our initial cruise with NCL was cancelled, gutted as we had excellent destinations. I was disappointed that Cruise118 didn’t offer an alternative at the time, I had to ring! that said Stephanie was gr8 with only having a small window of dates that we could go, she sorted us out with different destinations not quite as good as the original but not her fault. Overall just happy we managed to get a cruise at a good price and still get to go. 😀”

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Posted 3 years ago

“Easy booking with help from Shelley.”

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Posted 3 years ago

“In the last week I've booked a Christmas Cruise with Daniel Norris at Cruise 118, and he was super helpful in finding me the best price and letting me know all of the details as a first-time cruiser! The booking process was smooth and simple, and we're just continuing to hope and pray that Covid lays low and we're able to fly out for our Caribbean Christmas Cruise on Symphony with no issues!!”

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Posted 3 years ago

“I received good attention but fell into a difference of opinion with Fred Olsen staff over their interpretation of the "Jubilee" offer. However some 48 hours later with help from Cruise 18 staff and a drafted email to Customer Care at Fred Olsen the issue has been resolved with Fred Olsen admitting their m original mistake and correcting the situation”

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Posted 3 years ago

“Estelle Peachy tried really hard to sort out my problem and kept me in the loop at all times. Very good”

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Posted 3 years ago

“I will leave a review when I have had my cruise, Come back and ask me then”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,269 reviews