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Cruise118.com Reviews

4.8 Rating 14,838 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

4.8

Based on 14,838 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Cruise118.com 5 star review on 1st April 2023

Cruise118.com 5 star review on 27th March 2023

Cruise118.com 5 star review on 6th March 2023

Rodolfo Quiambao

Cruise118.com 5 star review on 27th February 2023

Cruise118.com 5 star review on 26th February 2023

Cruise118.com 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and helpful as usual. First time I spoke to Amber and she found my details immediately”

Posted 1 year ago

“We have used Cruise118 for most of our cruises and have always found the advisors friendly and very helpful. The only downfall is it takes an age for the telephone to be answered. I am yet to find the Live Chat.”

Posted 1 year ago

“Once again good efficient and professional advice and service.”

Posted 1 year ago

“Our initial cruise with NCL was cancelled, gutted as we had excellent destinations. I was disappointed that Cruise118 didn’t offer an alternative at the time, I had to ring! that said Stephanie was gr8 with only having a small window of dates that we could go, she sorted us out with different destinations not quite as good as the original but not her fault. Overall just happy we managed to get a cruise at a good price and still get to go. 😀”

Posted 1 year ago

“Easy booking with help from Shelley.”

Posted 1 year ago

“In the last week I've booked a Christmas Cruise with Daniel Norris at Cruise 118, and he was super helpful in finding me the best price and letting me know all of the details as a first-time cruiser! The booking process was smooth and simple, and we're just continuing to hope and pray that Covid lays low and we're able to fly out for our Caribbean Christmas Cruise on Symphony with no issues!!”

Posted 1 year ago

“I received good attention but fell into a difference of opinion with Fred Olsen staff over their interpretation of the "Jubilee" offer. However some 48 hours later with help from Cruise 18 staff and a drafted email to Customer Care at Fred Olsen the issue has been resolved with Fred Olsen admitting their m original mistake and correcting the situation”

Posted 1 year ago

“Estelle Peachy tried really hard to sort out my problem and kept me in the loop at all times. Very good”

Posted 1 year ago

“I will leave a review when I have had my cruise, Come back and ask me then”

Posted 1 year ago

“Booking was easy, with a pleasant agent. Still awaiting the booking confirmation a week later though when I was told I'd receive it in 15 minutes. Have used them before and am happy to use them again.”

Posted 1 year ago

“Kirsty was very helpful”

Posted 1 year ago

“Booking the cruise was easy and attendant very helpful.However when I called back the following day for clarification on a couple of points I was left holding for40 minutes,This I was dissatisfied with and feel you should be as easily accessible for queries as for bookings”

Posted 1 year ago

“Would like to personally thank Hayley Ives , who helped with important travel info , can honestly say I have used cruise 118 ( and wasn’t satisfied with the company recently and their customer service ( and was going to be my last time using the company but Hayley spent the time to help me and dealt with my enquiries ( so booked another cruise ! Will use Hayley again ! What an asset to the company Thankyou”

Posted 1 year ago

“Initially good communication by email and then spoke on the phone to do the actual booking. Efficient and friendly.”

Posted 1 year ago

“2nd chance”

Posted 1 year ago

“I have an issue at the moment I will wait and see how you resolve that before I rate you regards James”

Posted 2 years ago

“Although the young lady that made my booking was very helpful. it all took a very long time as she had to keep putting me on hold for long periods of time to find things out, I was on the phone for about 45 minutes in all, most of it holding on. She was very polite & apologetic, maybe she was new at it,”

Posted 2 years ago

“Shelley was really helpful and made the booking process easy.”

Posted 2 years ago

“Although the young lady that made my booking was very helpful. it all took a very long time as she had to keep putting me on hold for long periods of time to find things out, I was on the phone for about 45 minutes in all, most of it holding on. She was very polite & apologetic, maybe she was new at it,”

Posted 2 years ago

“Its always OK booking it what follows that can sometimes be a let down But I was happy with Yassem service”

Posted 2 years ago

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Cruise118.com is rated 4.8 based on 14,838 reviews